Chargeback Manager Jobs in Boca Raton, FL (NOW HIRING)

Position Summary:

As AR Commission Collection Manager, you will work closely with staff and company’s Marketing, Sales and Operations teams to ensure the transactional accuracy and enhance the efficiency of the commission payment process.  You will be responsible for a variety of follow-up commission questions from agents, both routine and complex.  You will work with marketing to help process commission chargebacks related to agency of record transfers and ensure that amounts due back to the company from agents are processed and applied timely and accurately.  The AR Commission Collection Manager requires strong written and verbal communications with the ability to build rapport and foster strong relationships with customers, strong analytical and problem-solving skills, strong accounting reconciliations and research skills.

This is a new position and requires hands-on experience and willingness to research, create processes and procedures, and train and develop staff.

This position offers a hybrid schedule of 4 days in office and 1 day remote following the initial training period. During training (up to 6 months), the position is fully in office 5 days per week.

Essential Functions:

• Ensure commission or sales incentive payments have been properly processed.
• Respond to escalated calls from the Marketing department regarding complex commission or sales incentive-related processing questions or problems. Maintains appropriate records of communications with agents.
• Prepares monthly/quarterly commission and sales incentive payment summary reports for agencies, or ad hoc reporting requests as needed.
• Interacts with agents to analyze and resolve non-routine/complex payment inquiries and disputes.
• Processes manual commission statements if required. Resolves and reconciles individual transactions to the total of the statement and the cash receipt.
• Coordinate with the Operations team regarding any system issues and work collaboratively with all stakeholders to find solutions and communicate resolutions.
• Work collaboratively with staff and Marketing to identify and resolve any outstanding agent commission balances due to the company.
• Assist with the development and implementation of process improvements. Identifies payment processing system enhancements
• Participates in other commission and sales incentive projects as needed.
• Reviews and resolves any stale checks to agencies.
• Assist with the preparation of agent 1099 commission reporting and respond to any follow up inquiries from agents related to issued1099s.
• Navigate and pull data from multiple complex systems efficiently.
• Apply funds received for balances due by agents to the company and deposit checks as/when applicable. 
• Identify and implement processes and procedures.
• Create training materials to train and mentor staff.
• May perform other responsibilities as assigned.

Required Education and Experience:

• Undergraduate degree in business administration, accounting, finance or related field.
• A minimum of three (3) years of work experience in AR and collections. 

Essential Skills:

• Strong verbal and written communication skills for interaction with agents in addressing agent inquiries.
• Strong analytical skills and ability to research and evaluate complex payment process issues and financial information.
• Strong organization and planning skills to set priorities, and to plan work.
• Ability to relate agent’s questions/problems to the company’s commission payment process and formulate analytical scenarios and conduct analyses.
• Ability to effectively operate with other departments and management to address challenges and collaboratively work to find solutions.
• Strong MS Excel and Word skills to prepare, analyze and properly present large sets of data.
   

Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.
Candidates must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.
WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.
Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM’s Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.