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Chargeback Manager Jobs in Boca Raton, FL (NOW HIRING)

Group III International

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Operations & Logistics Coordinator

Pompano Beach, FL · On-site

$18.25 - $24.50/hr

Manage customer chargeback processes, including documentation, follow-up, and resolution. * Support new customer onboarding activities and ensure accurate customer account setup. * Maintain and ...

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Chargeback Manager information

See Boca Raton, FL salary details

$35.6K

$70.8K

$106.8K

How much do chargeback manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for chargeback manager in Boca Raton, FL is $70,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What does a chargeback manager do?

As a Chargeback Manager, your daily responsibilities focus on overseeing and resolving disputed transactions, analyzing chargeback trends, and preparing evidence for representment. You will coordinate with internal teams such as customer service, risk management, and accounting to investigate cases and develop strategies to minimize future chargebacks. The role often involves monitoring compliance with industry regulations and training staff on best practices. Working in this position offers a balance of analytical and collaborative tasks in a fast-paced environment.

What is a chargeback manager?

A Chargeback Manager oversees the chargeback and dispute resolution process for a company, typically in the financial or e-commerce sectors. They analyze chargeback trends, implement strategies to reduce losses, and ensure compliance with payment network regulations. Their role involves collaborating with internal teams and payment processors to investigate disputes and recover funds. Strong analytical skills, attention to detail, and knowledge of payment industry regulations are essential for success in this role.

What skills and qualifications are needed to be a chargeback manager?

To excel as a Chargeback Manager, you need solid expertise in payment processing, dispute resolution, and financial analysis, often backed by a degree in finance, business, or a related field. Familiarity with chargeback management platforms, payment gateways, and knowledge of relevant industry standards like PCI DSS are typically required. Strong negotiation, analytical thinking, and communication skills distinguish top performers in this role. These competencies are essential for minimizing financial losses, ensuring regulatory compliance, and fostering productive relationships with banks, merchants, and customers.

What job categories do people searching Chargeback Manager jobs in Boca Raton, FL look for? The top searched job categories for Chargeback Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Chargeback Manager jobs? Cities near Boca Raton, FL with the most Chargeback Manager job openings:
Chargeback Manager jobs near you
Infographic showing various Chargeback Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $70,803 per year, or $34 per hour.

Front Office Supervisor (Afternoon)

Performance Hospitality Management

Fort Lauderdale, FL • On-site

$18.50 - $20.58/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Front Office Supervisor (Afternoon)

B Ocean Resort - Fort Lauderdale, FL 33316

Overview

Salary Range $18.50 - $20.58 Hourly Position Type Full Time Job Shift Any Travel Percentage None Category Hospitality - Hotel

Description

The Front Desk Supervisor is the working lead on shift—coaching agents, managing lobby flow, resolving escalations, and safeguarding billing and cash controls. You'll coordinate with Housekeeping and Engineering to keep rooms guest-ready and deliver a seamless arrival-to-departure experience.

Key Responsibilities
  • Shift Leadership: Open/close the desk; run pre-shift huddles; assign positions/boards; manage breaks and coverage; maintain visible lobby presence.
  • Guest Experience & Recovery: Handle VIPs and complex requests; resolve issues with urgency and empathy; document and follow up on service recovery.
  • Accuracy & Controls: Ensure rate integrity, payment authorizations, folio accuracy, deposits/refunds, direct-bill, and chargeback procedures; balance banks and end-of-shift reports.
  • House Status & Coordination: Partner with Housekeeping/Engineering on room readiness, OOO/OOI, early arrivals/late checkouts, and quick turnarounds.
  • Training & Coaching: Onboard new hires; provide real-time feedback on service, systems, and SOPs; reinforce upsell and enrollment programs (loyalty, email capture, etc.).
  • Systems & Reporting: Serve as go-to for PMS/POS/payment terminals; run arrivals/no-shows/variance/exception reports; support Night Audit as needed.
  • Communication & Admin: Answer phones/emails professionally; maintain logs (incident, key control, lost & found, packages) and clear pass-downs between shifts.
  • Compliance & Safety: Uphold PCI, ADA, privacy, and safety policies; ensure lobby cleanliness and secure key control.
  • Other Duties: Assist Reservations and Concierge tasks; support special events and Manager-on-Duty coverage when assigned.
Benefits We Offer:
  • Competitive Salary: A comprehensive and competitive compensation package.
  • Performance Bonuses: Based on company and individual performance.
  • Health Benefits: Full medical, dental, and vision coverage.
  • Retirement Savings: 401(k) plan with company match to help secure your financial future.
  • Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
  • Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
  • Employee Discounts: Discounts on hotel stays and services across PHM properties.
  • Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
  • Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

Qualifications
  • 1–3+ years front desk/guest services experience; prior lead/supervisor experience preferred.
  • Strong customer service, conflict resolution, and communication skills; calm and organized under pressure.
  • Proficient with PMS (e.g., Opera/Cloud PMS), POS, payment terminals, and Microsoft 365/Google Workspace.
  • Working knowledge of cash handling, direct-bill/chargebacks, and basic revenue/inventory concepts.
  • Flexible availability (nights/weekends/holidays/overnights as needed); reliable attendance.
  • Bilingual a plus; hospitality coursework/degree preferred.
Physical Requirements
  • Stand/walk for extended periods; frequent computer/phone use.
  • Lift/push/pull up to 25 lbs occasionally (luggage, packages).

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