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Chargeback Manager Jobs in Washington (NOW HIRING)

Avison Young

Assistant Property Manager

Tysons, VA · On-site

$70K - $82K/yr

... chargeback reporting. * Complete physical inspections and reporting of interior and exterior property; correct deficiencies immediately or report to the Property Manager & Director, Property ...

MCS Group

Site Print and Mail Lead

Washington, DC · On-site

$65 - $90/hr

Review chargeback and operational costs. * Other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: * Minimum of (5) years related experience + three (3) years of management experience. * High ...

Avison Young

Tenant Services Coordinator

Tysons, VA · On-site

$27 - $31/hr

Our Story Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We've designed our corporate structure to ...

Avison Young

Assistant Property Manager

Tysons, VA · On-site

$70K - $82K/yr

... chargeback reporting. * Complete physical inspections and reporting of interior and exterior property; correct deficiencies immediately or report to the Property Manager & Director, Property ...

Deloitte

Manager - Pricing & Contracts

Washington, DC · On-site

Support clients in developing and maintaining government contract compliance including managing risk related to pricing, discounting, rebates, chargebacks, and contracting strategies * Advise on ...

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Chargeback Manager information

See Washington salary details

$42.5K

$84.5K

$127.4K

How much do chargeback manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for chargeback manager in Washington is $84,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What is a chargeback manager?

A Chargeback Manager oversees the chargeback and dispute resolution process for a company, typically in the financial or e-commerce sectors. They analyze chargeback trends, implement strategies to reduce losses, and ensure compliance with payment network regulations. Their role involves collaborating with internal teams and payment processors to investigate disputes and recover funds. Strong analytical skills, attention to detail, and knowledge of payment industry regulations are essential for success in this role.

What does a chargeback manager do?

As a Chargeback Manager, your daily responsibilities focus on overseeing and resolving disputed transactions, analyzing chargeback trends, and preparing evidence for representment. You will coordinate with internal teams such as customer service, risk management, and accounting to investigate cases and develop strategies to minimize future chargebacks. The role often involves monitoring compliance with industry regulations and training staff on best practices. Working in this position offers a balance of analytical and collaborative tasks in a fast-paced environment.

What skills and qualifications are needed to be a chargeback manager?

To excel as a Chargeback Manager, you need solid expertise in payment processing, dispute resolution, and financial analysis, often backed by a degree in finance, business, or a related field. Familiarity with chargeback management platforms, payment gateways, and knowledge of relevant industry standards like PCI DSS are typically required. Strong negotiation, analytical thinking, and communication skills distinguish top performers in this role. These competencies are essential for minimizing financial losses, ensuring regulatory compliance, and fostering productive relationships with banks, merchants, and customers.

What are the most commonly searched types of Chargeback jobs in Washington?

The most popular types of Chargeback jobs in Washington are:

What are popular job titles related to Chargeback Manager jobs in Washington?

For Chargeback Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Chargeback Manager jobs in Washington look for?

The top searched job categories for Chargeback Manager jobs in Washington are:

What cities in Washington are hiring for Chargeback Manager jobs?

Cities in Washington with the most Chargeback Manager job openings:

Chargeback Manager jobs near you
Infographic showing various Chargeback Manager job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $84,504 per year, or $40.6 per hour.

Card Services Manager

LIBRARY OF CONGRESS FCU

Hyattsville, MD • On-site

$68K - $102K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Key responsibilities

  • Manage and optimize the daily operations of the Card Services department, including card processing, settlement, new card issuing, and reconciliation.

  • Develop and implement policies and procedures to ensure regulatory compliance and support strategic goals.

  • Monitor and maintain card systems, manage inventory, and oversee ATM network performance.

Job description

Position Overview

We are searching for a qualified Card Services Manager to be responsible for the strategic growth and daily operations of the credit, debit, and prepaid cards and the ATM fleet. This leader ensures member satisfaction while complying with complex financial regulations. 

This position manages the daily card processing, settlement, new card issuing, and reconciliation of general ledger accounts. Key areas of responsibility include detecting and mitigating fraud, ensuring security of data, and monitoring industry trends. This position is the primary liaison with third-party processors, networks and reward providers. Maintains department compliance with state and federal regulations including NACHA rules and the Bank Secrecy Act (BSA). 

This position is an escalation point for complex member disputes, chargebacks and other service issues, ensuring a high-quality member experience. 

The Card Services Manager recruits, trains and mentors the card services team, setting performance goals and conducting regular performance reviews while monitoring results. Ensures a trained, motivated and professional staff maintaining positive member relations. 

Job Description:

The Card Services Manager is responsible for managing and optimizing efficiency for the Card Services department, including the Credit Union’s Visa Debit/Credit Card, Rewards, Payments, the ATM, member service systems/procedures, equipment, and maintenance. This position will develop and implement Visa Credit/Debit card operations policies and procedures to ensure they meet regulatory guidelines. In this role the Card Services Manager ensures Card Service programs align with strategic and business plans of the Credit Union. The Card Services Manager also provides support, input, feedback, and guidance concerning daily operations for the department. Responsible for marketing initiatives designed to increase card adoption, activation and usage as well as monthly card statement messaging and holiday messaging. 


  • This role combines leadership, member service, and operational responsibilities. The Card Services Manager guides and supports staff while promoting credit union products and services, maintaining compliance, and upholding the high service standards expected by our member-focused institution. This role requires deep knowledge of card processing systems, dispute resolution, and advanced proficiency in Microsoft Office (especially Excel). Professional certifications in payments or Visa/Mastercard operations are preferred. Regulatory knowledge at the expert level of Regulations E, Z, NACHA rules, The CARD Act, PCI/DSS and BSA/OFAC required. Symitar experience preferred. 
  • Ensure incoming calls, emails and chats are answered within service levels and member follow up is completed within established standards. 
  • Updates card and ATM systems, manages daily card systems including PIN maintenance, file maintenance, record storage and card issuance. Maintain inventory at required levels for service. Monitor ATM network for usage, performance and uptime. 
  • Monitors for suspicious activity, enforcing security measures and ensures compliance with federal and state regulations.
  • Responsible for tactful and professional deceased account processing. 
  • Perform due diligence determined by the vendor management policy and vendor rating.
  • Serve at the Global Visa Inc Liaison and ensure that all required reporting is completed on time and accurately. Manage Visa network standards to ensure that Visa Credit/Debit card production meets requirements. 
  • Implement workflow improvements to the department. 
  • Resource for and subject matter expert in the Card Services Business Continuity plan. 
  • May implement new technology like digital wallets.
  • Assist with projects at the direction of the COO. 
  • Performs other duties as assigned. 


Excellent opportunity for a dependable professional to join a supportive and engaging work environment. Library of Congress FCU is a successful credit union that serves primarily the employees of the Library of Congress. 


Education and Experience

  • Education: High School diploma or equivalent required. Bachelor’s degree in finance or business administration preferred. 
  • Experience: Previous financial experience in card operations management or payment systems area highly desired. Minimum of 3 to 5 years of experience in financial services, specifically in card operations or fraud management, with at least 2 years in a supervisory capacity.

Skills

  • Strong analytical, leadership, and communication skills. 
  • Excellent communication, problem-solving, and organizational abilities.
  • High level of integrity and attention to detail.
  • Demonstrated ability to work effectively with staff and members.


  • Physical Demands: While performing the duties of this job, the employee is regularly required to use the hands to finger, handle, or feel/discern objects, tools, or controls, such as, but not limited to: cash and 10- key calculator. The employee is also required to talk and hear and is frequently required to stand, walk, sit and reach with hands and arms. The employee must occasionally lift, and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work Environment: Office environment within a secure office setting. The noise level in the work environment is usually moderate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


About Us

Back in 1935, a group of employees from the Library of Congress met to create a credit union to help their coworkers and families get ahead financially. While the credit union has changed over the years the vision of those pioneering library employees remains the same.

Today, the Library of Congress FCU is honored to serve America’s library community. We are here to help you live your best financial life story and we offer a full line of banking services. 

As a not-for-profit financial cooperative, we are member-owned and governed by a volunteer board. That’s why we remain focused on service and support of the library community. 

We have a 5-star rating from Bauer Financial. We are a financially strong credit union that exceeds peer averages. 

The Library of Congress FCU provides employees with competitive compensation, and an excellent benefit package including medical, dental, and vision, an employer matching 401(k) plan, generous paid time off, long term disability insurance, educational assistance and career advancement opportunities. 

The Library of Congress FCU conducts credit and background checks. Bottom of Form

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