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Change Manager Jobs in Boca Raton, FL (NOW HIRING)

AEG

Change Over-Set up

Fort Lauderdale, FL · On-site

Change Over - Set Up Crew, Part Time DEPARTMENT: Event Operations REPORTS TO ... Set Up-Conversion Manager and Event Operations Manager FLSA STATUS: Hourly, Non-Exempt LEGENDS ...

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Change Manager information

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How much do change manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for change manager in Boca Raton, FL is $53.24, according to ZipRecruiter salary data. Most workers in this role earn between $41.73 and $67.07 per hour, depending on experience, location, and employer.

What is a change manager?

A change manager provides a business with a systematic approach to organizational or technological transitions. As a change manager, your job duties include collaborating with project managers and project teams, setting up change management processes, and implementing strategies to help make necessary changes successful. You also oversee change requests, work to control the change process, and help users accept and adapt to the transition. Another aspect of your job is to thoroughly document changes, both for future reference and in case audits or rollbacks take place.

What does a change manager do?

A Change Manager is responsible for overseeing and guiding the process of organizational change, ensuring that business transformations are implemented smoothly and with minimal disruption. They work to manage the human, technological, and process aspects of change initiatives, such as new software rollouts or restructuring efforts. Their key tasks include assessing change impacts, developing communication plans, training staff, and monitoring the effectiveness of change initiatives to achieve desired outcomes.

What are the key skills and qualifications needed to thrive as a change manager, and why are they important?

To thrive as a Change Manager, you need expertise in change management methodologies, project management, and organizational development, often supported by a relevant degree and certifications such as Prosci or ACMP. Familiarity with tools like change impact assessment software, project management platforms (e.g., Jira, Asana), and data analytics is typical. Strong communication, stakeholder engagement, and problem-solving skills set exceptional Change Managers apart. These competencies enable effective navigation of organizational transitions, ensuring initiatives are adopted smoothly and business goals are met.

What are some common challenges a change manager faces when implementing new processes, and how can they be addressed?

Change Managers often encounter resistance from employees who are accustomed to existing workflows, as well as communication gaps between different departments. To address these challenges, it’s important to engage stakeholders early, provide clear and consistent communication, and offer training or support as needed. Building strong relationships across teams and demonstrating the benefits of the proposed changes can also help to foster buy-in and minimize disruption.

What qualifications does a change manager need?

A change manager typically needs a bachelor's degree in business, management, or a related field. Relevant certifications such as Prosci Change Management Certification or PMI's Project Management Professional (PMP) can enhance qualifications, along with strong communication, leadership, and problem-solving skills. Experience in project management or organizational change is also valuable.
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Change Manager jobs near you
Infographic showing various Change Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $110,735 per year, or $53.2 per hour.

Process Manager

Five Rivers IT, Inc.

Fort Lauderdale, FL • On-site

Temporary

Posted 8 days ago

Job description

seeking a Process Manager to design, standardize, and govern IT operational processes spanning the organization's core infrastructure and security technology stack including ServiceNow (ITSM/ITAM/ITOM), Dell hardware and endpoint lifecycle management, Cisco networking infrastructure, and Palo Alto Networks security operations.
This role sits at the intersection of process governance and vendor technology, working closely with infrastructure engineering, network operations, security, and service desk teams to ensure that incident, change, request, asset, and problem management processes are consistently defined, documented, and enforced across all supported platforms. The Process Manager will be the connective tissue between ServiceNow as the system of record and the underlying Dell, Cisco, and Palo Alto technology teams executing day-to-day operations.
Key Responsibilities
  • Own and continuously improve core ITSM process areas (Incident, Problem, Change, Request, and Asset Management) within ServiceNow, ensuring alignment with ITIL best practices.
  • Partner with infrastructure and network engineering teams to define and document processes governing Dell hardware/endpoint lifecycle (procurement, deployment, refresh, retirement) within ServiceNow ITAM.
  • Establish and maintain change and configuration management processes for Cisco networking infrastructure, ensuring CMDB accuracy and proper change governance for network changes.
  • Design and enforce security-related operational processes in coordination with the security team for Palo Alto Networks firewall, security policy, and incident response workflows.
  • Serve as process owner/SME across cross-functional teams, facilitating process workshops, gap analyses, and continuous improvement initiatives.
  • Develop and maintain process documentation, workflow diagrams, RACI matrices, and SOPs for all governed processes.
  • Monitor process KPIs/SLAs (e.g., ticket resolution times, change success rates, CMDB accuracy) and drive corrective action where performance gaps exist.
  • Support ServiceNow platform governance, including workflow configuration requests, module rollouts, and integration with vendor tools (Dell, Cisco, Palo Alto) where applicable.
  • Lead or support audits and compliance reviews related to IT process adherence (e.g., NERC/CIP, internal controls) as applicable to the energy/utility environment.
  • Provide training and process guidance to technical teams and service desk staff to ensure consistent adoption.
Required Qualifications
  • 5+ years of experience in IT process management, ITSM, or IT service delivery, ideally within a large enterprise or utility/regulated environment.
  • Hands-on experience with ServiceNow, including ITSM modules (Incident, Problem, Change, Request) and familiarity with ITAM/CMDB.
  • Working knowledge of infrastructure and security technologies from Dell (hardware/endpoint), Cisco (networking), and Palo Alto Networks (security/firewall) - deep engineering expertise not required, but strong operational/process fluency across these platforms is essential.
  • Strong understanding of ITIL framework and process governance principles; ITIL Foundation certification preferred.
  • Proven experience facilitating cross-functional process design and improvement initiatives with technical and non-technical stakeholders.
  • Excellent documentation, communication, and stakeholder management skills.
  • Bachelor's degree in Information Technology, Business, or related field (or equivalent experience).
Preferred Qualifications
  • Experience in a utility, energy, or NERC/CIP-regulated environment.
  • ServiceNow certification(s) (e.g., CSA, ITSM Implementation Specialist) a plus.
  • Experience with vendor/asset lifecycle management programs spanning hardware refresh cycles, network infrastructure changes, and security policy governance.
  • Familiarity with change advisory board (CAB) processes and enterprise change management at scale.
Location & Work Arrangement
This role is based out of the AOB office in FT Lauderdale Florida on a hybrid schedule. Occasional travel to the Juno Beach Head Quarters and Miami office may be required to support cross-site process alignment, stakeholder workshops, or infrastructure/security team engagements. Candidates should be based within a commutable distance of the Palm Beach / Broward / Miami-Dade corridor.

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