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Certified Application Counselor Jobs in Raleigh, NC

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Certified Application Counselor information

See Raleigh, NC salary details

$17

$27

$46

How much do certified application counselor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for certified application counselor in Raleigh, NC is $27.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $32.69 per hour, depending on experience, location, and employer.

What is a certified application counselor?

Certified Application Counselors (CACs) are trained individuals who help people understand, apply for, and enroll in health coverage through the Health Insurance Marketplace. They provide free, unbiased assistance to consumers, helping them compare health insurance plans, determine eligibility for financial assistance, and complete the enrollment process. CACs are required to undergo training and certification to ensure they are knowledgeable about Marketplace options and regulations. They cannot charge for their services or recommend specific plans, ensuring their guidance remains impartial.

How does a certified application counselor typically collaborate with other healthcare and outreach professionals?

Certified Application Counselors (CACs) often work closely with social workers, patient navigators, and healthcare providers to ensure individuals receive comprehensive support when applying for health coverage. Collaboration is key—CACs regularly participate in team meetings, share updates on enrollment processes, and refer clients to other specialists when additional assistance is needed. This team-based approach helps streamline the application process and ensures clients receive accurate information and holistic support.

What are the key skills and qualifications needed to thrive as a certified application counselor, and why are they important?

To thrive as a Certified Application Counselor, you need a thorough understanding of health insurance programs, eligibility requirements, and the application process, typically backed by completion of required training and certification. Familiarity with online enrollment systems, federal and state health exchange platforms, and secure document management tools is important. Strong interpersonal communication, cultural sensitivity, and attention to detail help build trust and effectively assist diverse clients. These skills ensure accurate guidance and successful enrollment, directly impacting clients’ access to healthcare coverage.

What is the difference between Certified Application Counselor vs Health Insurance Navigator?

AspectCertified Application CounselorHealth Insurance Navigator
CredentialsCertification required, often through state or federal programsCertification required, often through state or federal programs
Work EnvironmentCommunity health centers, hospitals, or nonprofit organizationsCommunity outreach events, health plans, or government agencies
Employer & Industry UsageHealthcare providers, nonprofits, government programsHealth insurance marketplaces, government agencies
Primary FocusAssisting individuals with application processes for health coverageHelping consumers understand and enroll in health insurance options

Both roles assist with health insurance enrollment but differ slightly in their focus and work settings. Certified Application Counselors primarily work within healthcare organizations to guide individuals through application processes, while Navigators often operate in community outreach and health marketplace settings to educate and assist consumers. Understanding these differences can help you choose the right career path or resource for health coverage assistance.

How to become a Certified Application Counselor?

To become a Certified Application Counselor, individuals typically need to complete specific training programs approved by health insurance marketplaces, pass any required assessments, and adhere to ongoing certification requirements. Strong communication skills and knowledge of health insurance options are also important for the role.

What are popular job titles related to Certified Application Counselor jobs in Raleigh, NC?

For Certified Application Counselor jobs in Raleigh, NC, the most frequently searched job titles are:

What cities near Raleigh, NC are hiring for Certified Application Counselor jobs?

Cities near Raleigh, NC with the most Certified Application Counselor job openings:

Infographic showing various Certified Application Counselor job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $52,685 per year, or $25.3 per hour.

$54 - $66/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago


Job description

Please see Special Instructions for more details.

Pre-Employment Requirements:You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.Final candidates are subject to criminal background checks, and education/license verification prior to employment.North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.Employee Benefits available to NCCU permanent employees include the following and more:Accrued Vacation and Sick LeaveCommunity Service LeaveNC State – Health BenefitsNCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more11-12 Paid HolidaysTeachers and State Employees Retirement System ( TSERS)Optional Supplemental Plans – 401k, 403b, 457b and 457Employee Assistance Program ( EAP)Campus Recreation Center DiscountUniversity Bookstore Discount and more.

Position Information

Position/Classification Title

Position/Classification Title Student Counselor

Working Title

Working Title Student Counselor

Position Number

Position Number 717437

FLSA

FLSA Exempt

Appointment Type

Appointment Type Permanent - Full Time

Tenure Track No

FTE

FTE 1 = 40 hours/week, 12 months

Department Hiring Range

Department Hiring Range $60,000

EEO-1 Category

EEO-1 Category Professionals

SOC Code

SOC Code 19-3039 - Psychologists, All Other

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University ( NCCU ), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.
Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU , your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
An opportunity awaits you at NCCU , where your purpose can take flight.
Visit NCCU .edu .

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:
• Accrued Vacation and Sick Leave
• Community Service Leave
• NC State – Health Benefits
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System ( TSERS )
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program ( EAP )
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Primary Function of Organizational Unit

The Counseling Center is a department within the Division of Student Affairs at North Carolina Central University. The primary mission of the Counseling Center is to support the academic and student development missions of North Carolina Central University and the Division of Student Affairs by providing a comprehensive program of services that assist in the cultural, social, moral, personal, emotional, and intellectual development of a diverse student population. It is our intent to provide such services in a warm, open and supportive atmosphere in which all students feel welcomed and appreciated regardless of racial, ethnic/cultural background, national origin, gender, age, physical/developmental ability, sexual orientation, religious beliefs or socioeconomic status. The Center is committed to the right of students to develop to their optimal potential and actively advocates a living/learning environment that facilitates the growth and development of the whole person.

Primary Purpose of Position

Position will provide individual and group counseling for a variety of personal, social, educational and vocational concerns; offer psychoeducational workshops, addressed to specific needs such as study skills, assertiveness training, stress management, and so forth; conduct client assessment of personal and vocational characteristics for the purpose of assisting client decision-making and problem solving; develop and present outreach programs; provide crisis intervention and management, including on-call rotation; provide student advocacy, particularly with reference to referrals to various community agencies or to other sections of the university; provide consultations to faculty and staff and other personnel inside and outside the University on student issues; fulfill administrative duties as assigned, including serving on Counseling Center, Division of Student Affairs or University-wide committees; provide some supervision and training of master’s level graduate practicum students and interns as assigned; participate in professional development experiences on a regular basis; and perform related duties as assigned.

Required Knowledge, Skills, and Abilities

Advanced experience and knowledge of individual and group counseling methods and procedures; demonstrated knowledge of principles of program development, consultation, outreach and crisis intervention and management;

personal attributes that facilitate effective interpersonal relations and the demonstrated ability to work collaboratively with a wide range of students and student organizations, faculty, staff, administrators and parents;

knowledge of developmental characteristics of late adolescence and young adulthood and the unique difficulties confronting individuals in these stages of life; established commitment to multicultural competencies; experience with group counseling and gender/sexuality issues and programming; ability to express oneself clearly and effectively in oral and written form; strong interpersonal skills required.

Master’s degree required (doctorate preferred) in counseling, psychology, social work or a related field with a focus on sport and performance from an accredited college or university and completed clinical training in practicum and internship with appropriate classes in theories of personality, abnormal psychology, human development, crisis counseling, and alcohol and substance use (preferred). Experience working with student-athletes or performers in high-performance environments. Strong skills in mental health counseling, crisis intervention, and mental skills training. Ability to collaborate across departments and engage in outreach initiatives.

Licenses or Certification required by Statute or Regulation

Full (unencumbered) Licensure or eligibility for full licensure in North Carolina if transferring an unencumbered license from another state. Consideration for sport psychology/counseling and performance consultation ( CMPC ) with clinical experience if not fully licensed.

Pre-Employment Requirement

Pre-Employment Requirements:
• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
• Final candidates are subject to criminal background checks, and education/license verification prior to employment.
• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University ( NCCU ) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Work Location

Primary Responsibilities and Duties

Function

Function Administrative

Describe the specific tasks and responsibilities related to the function.

Provides individual and group counseling for a variety of personal, social, emotional, educational and vocational concerns, as the primary function of the role. Counseling will reflect the knowledge and practice related to a theoretical model and best practices appropriate to the client’s presenting issues.

Function

Function Administrative

Describe the specific tasks and responsibilities related to the function.

Offers psychoeducational workshops and presentations addressed to specific needs of students and student groups, such as social anxiety, assertiveness training, stress management, and etc. Responds to specific requests from faculty, staff or student organizations for presentations and develops outreach opportunities based on the needs of the campus community.

Function

Function Administrative

Describe the specific tasks and responsibilities related to the function.

Provides crisis intervention and management, including on-call rotation for walk-in services during office hours and evening/week-end coverage. Responds to major campus crises, by increasing availability, including returning to campus after-hours to provide emergency support and guidance to effected students.

Function

Function Administrative

Describe the specific tasks and responsibilities related to the function.

Provides consultations to faculty and staff and other personnel inside and outside the University on student issues. Consultations will reflect the knowledge of developmental characteristics of late adolescence and young adulthood and appropriate multicultural competencies.

Function

Function Administrative

Describe the specific tasks and responsibilities related to the function.

Provides student advocacy, particularly with reference to referrals to various community agencies or to other sections of the university. Develops relationships with faculty and staff across the campus, as well as community partners to facilitate referrals, collaborations and student support.

Function

Function Administrative

Describe the specific tasks and responsibilities related to the function.

Fulfills administrative duties as assigned, including serving on Counseling Center and Division of Student Affairs or University-wide committees. Keeps department abreast of committee work by providing updates during weekly staff meetings.

Function

Function Administrative

Describe the specific tasks and responsibilities related to the function.

Provides some supervision and training of master’s level graduate practicum students and interns as assigned, based on personality, abnormal psychology, human development and alcohol/drug abuse and dependency theory and best practice. Provides supervision also in program development, consultation, outreach and crisis intervention and management

Function

Function Administrative

Describe the specific tasks and responsibilities related to the function.

Participates in professional development experiences on a regular basis to assist with maintaining acquired knowledge and skills. Stays abreast of trends in college student mental health and related practice. Performs related duties as assigned.

Function

Function Other Duties as Assigned

Describe the specific tasks and responsibilities related to the function.

Other duties as assigned.

Posting Number

Posting Number EPA03406P

Open Date

Open Date 01/12/2026

Priority Applicant Consideration Date

Close Date

Open Until Filled Yes

Date Position Available

Date Position Available 02/02/2026

Special Instructions to Applicants

Removed as part of refinement per guidelines.

Required Documents

  • Resume/CV
  • Unofficial Transcripts (official required from selected candidate)
  • List of References
  • Optional Documents
  • DD-214 (Veterans Only)
  • NGB23A or NGB22/DD256 (National Guard Only)
  • Supplemental Questions

    Required fields are indicated with an asterisk (*).

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