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Centralized Intake Specialist Jobs (NOW HIRING)

AMIVIE

Intake Specialist-IDD

Morrisville, NC · On-site

$16.50 - $22.25/hr

Intake Specialist The Intake Specialist is a part of the centralized intake and referral team for Amivie and its family of providers. This position ensures effective and timely follow-up and ...

URI Inc

Bilingual Intake Specialist

Manhattan, NY · On-site

$19.50 - $26.25/hr

Intake Specialist The Intake Specialist (IS) will support the efforts of the Centralized Intake ... The Centralized Intake Program resides in the Justice Initiatives (JI) department to standardize ...

Community Based Care

Intake Specialist-IDD

Morrisville, NC · On-site

$16.50 - $22.25/hr

Overview The Intake Specialist is a part of the centralized intake and referral team for Amivie and its family of providers. This position ensures effective and timely follow-up and communication ...

Urban Resource, LLC

Bilingual Intake Specialist

Manhattan, NY · On-site

$19.50 - $26.25/hr

The Intake Specialist (IS) will support the efforts of the Centralized Intake Program Throughout ... The Centralized Intake Program resides in the Justice Initiatives (JI) department to standardize ...

New

Vinfen

Intake Engagement & Billing Specialist

$18.25 - $24.25/hr

The Specialist is responsible for coordinating referral tracking, client outreach and engagement ... This role also participates in a centralized Intake & Engagement team and serves as a Certified ...

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Centralized Intake Specialist information

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How much do centralized intake specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for centralized intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a centralized intake specialist, and why are they important?

To thrive as a Centralized Intake Specialist, you need strong organizational skills, attention to detail, and experience in customer service or healthcare administration, often supported by an associate degree or equivalent experience. Familiarity with intake management systems, electronic health records (EHR), and basic office software is typically required. Excellent communication, problem-solving abilities, and empathy help you connect with clients and coordinate effectively with interdisciplinary teams. These skills are vital for accurately processing referrals, ensuring timely service delivery, and providing a positive experience for clients seeking support.

What is the difference between Centralized Intake Specialist vs Medical Intake Coordinator?

AspectCentralized Intake SpecialistMedical Intake Coordinator
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical or healthcare certifications preferred
Work EnvironmentHealthcare offices, insurance companies, or government agenciesMedical clinics, hospitals, or healthcare provider offices
Employer & IndustryInsurance, healthcare, social servicesHealthcare providers, clinics, hospitals
Primary ResponsibilitiesScreening and routing patient or client intake, data entryGathering patient medical history, scheduling, verifying insurance

Both roles involve managing patient or client information, but the Centralized Intake Specialist focuses on initial screening and routing across multiple agencies, while the Medical Intake Coordinator handles detailed medical information and scheduling within healthcare settings. Understanding these differences helps job seekers target the right roles in healthcare and social services industries.

What are the most common challenges faced by centralized intake specialists when managing high call volumes, and how can they be addressed?

Centralized Intake Specialists often encounter high call volumes, especially during peak times or when new programs are launched. Managing these volumes can be challenging, as it requires balancing efficiency with providing accurate and compassionate service. Successful specialists rely on strong organizational skills, the ability to prioritize urgent cases, and effective use of intake management software. Regular training and clear communication protocols with other team members also help ensure that information is accurately captured and client needs are met promptly.

What is a centralized intake specialist?

Centralized Intake Specialists are professionals who serve as the first point of contact for clients or patients seeking services within an organization, such as healthcare facilities, social services, or mental health agencies. Their key responsibilities include gathering essential information, assessing eligibility, coordinating initial appointments, and directing clients to the appropriate resources or departments. They play a crucial role in ensuring a smooth and efficient intake process, improving client experience, and streamlining organizational workflows.
More about Centralized Intake Specialist jobs
What states have the most Centralized Intake Specialist jobs? States with the most job openings for Centralized Intake Specialist jobs include:
What job categories do people searching Centralized Intake Specialist jobs look for? The top searched job categories for Centralized Intake Specialist jobs are:
Centralized Intake Specialist jobs near you
Infographic showing various Centralized Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Services Specialist 9-12 - Centralized Intake Unit - Wayne County

State of Michigan

Lansing, MI • On-site, Remote

$53K - $88K/yr

Full-time

Re-posted 19 days ago

State Of Michigan rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

14th of 50 rated states

Job description

Job Description Position functions as an intake specialist assigned to the Centralized Intake (CI) unit. Employees in this position will answer calls received on the MDHHS Centralized Intake hotline for reports of the abuse, neglect and exploitation of children and vulnerable adults. The employee will document complaint information obtained from callers during phone interviews as well as information obtained from multiple information systems and resources, working under strict timelines and in accordance with law, policy and operational procedures.

Complaints regarding the welfare of children will be entered into the Michigan Statewide Automated Child Welfare Information System (MiSACWIS). Complaints regarding the welfare of adults will be entered into the Michigan Adult Integrated Management System (MiAIMS). Position Description (9-P11), Services Specialist 12 Position Description, & Job Specification Required Education and Experience Additional Requirements and Information This position is located at the Cadillac Place, 3040 W Grand Blvd, Detroit, MI 48202.

However, for a limited time, this position may currently work a remote/hybrid schedule. Employees will be provided computers to perform state work. Phones may also be provided for necessary communications.

If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including: A secure work location that allows privacy and prevents distractions. A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload. Suitable lighting, furniture, and utilities.

This position is not eligible for the children's protective services/foster care program rate, but is classified as a Services Specialist in CPS (you will be doing CPS Intake). The Centralized Intake Unit has many different shift schedules. You will be asked to rank your shift preferences at the time of interview.

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

Pay negotiations within the classification pay range will only be considered based on your current employment earnings and/or relevant position specific experience. MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer. #MDHHSJobs Accommodations If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

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