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Central Station Alarm Operator Jobs (NOW HIRING)

Pavion

Central Station Operator 4pm-12am

Syosset, NY · On-site

$20 - $25/hr

Place alarms in and out of test mode while technicians are servicing alarms * Notify customers of alarm, trouble and supervisory signals on subscribers' premises * Monitoring of all types of alarm ...

Pavion

Central Station Operator 4pm-12am

Syosset, NY · On-site

$20 - $25/hr

Place alarms in and out of test mode while technicians are servicing alarms * Notify customers of alarm, trouble and supervisory signals on subscribers' premises * Monitoring of all types of alarm ...

POWER PLUS

Central Station Operator

Anaheim, CA · On-site

$23 - $25/hr

Do you have experience in monitoring live video alarm events? Do you enjoy maintaining accurate ... strict Standard Operating Procedures (SOPs). This includes voicing down via onsite speakers ...

Everon LLC

IT Engineer I

Irving, TX · On-site

... backup strategies, operating system lifecycle management, and production support practices ... Demonstrated experience supporting commercial security, central station, alarm monitoring, or ...

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Central Station Alarm Operator information

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How much do central station alarm operator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for central station alarm operator in the United States is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.19 per hour, depending on experience, location, and employer.

What is a central station alarm operator?

Central Station Alarm Operators are professionals who monitor security systems, such as burglar alarms, fire alarms, and emergency signals, from a centralized location. They are responsible for responding promptly to alarms by verifying incidents, contacting emergency services, and notifying property owners or authorities as needed. Their role is critical in ensuring safety and quick response to potential threats or emergencies within protected properties.

What are the key skills and qualifications needed to thrive as a central station alarm operator?

To thrive as a Central Station Alarm Operator, you need strong attention to detail, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with alarm monitoring software, dispatch systems, and basic computer applications is typically required, and some employers may prefer SIA or TMA certifications. Excellent communication, calmness under pressure, and reliability are vital soft skills for this role. These skills are crucial to ensure accurate alarm response, maintain customer safety, and provide effective coordination with emergency services.

What are the main challenges central station alarm operators face during high-volume alarm events, and how are they addressed?

Central Station Alarm Operators often experience high call volumes during severe weather, power outages, or coordinated alarm system tests. This can be challenging as it requires quick prioritization, calm multitasking, and strict adherence to protocols to ensure all alarms are responded to efficiently. To address these challenges, operators are trained in stress management, effective communication, and time management. Additionally, teams often work collaboratively, supporting one another and rotating responsibilities during peak periods to maintain accuracy and prevent burnout.

What is the difference between Central Station Alarm Operator vs Security Dispatcher?

AspectCentral Station Alarm OperatorSecurity Dispatcher
CredentialsTypically requires alarm monitoring certifications and security licensesMay require security licenses but less focus on alarm-specific certifications
Work EnvironmentMonitoring alarms in a centralized station, often 24/7 shiftsDispatching security personnel at various sites, often in a control room
Employer & IndustrySecurity companies, alarm monitoring servicesSecurity firms, law enforcement agencies

While both roles involve security and monitoring, Central Station Alarm Operators focus on overseeing alarm systems from a central location, whereas Security Dispatchers coordinate security personnel responses. Understanding these differences helps in choosing the right career path or job search focus.

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Central Station Alarm Operator jobs near you
Infographic showing various Central Station Alarm Operator job openings in the United States as of August 2026, with employment types broken down into 38% Full Time, 60% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,977 per year, or $18.3 per hour.

Central Station Operator 4pm-12am

Pavion

Syosset, NY • On-site

$20 - $25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Pavion rating

5.2

Company rating: 5.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

34th of 37 rated health and safety providers

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Central Station Operator to join our fire business unit.
Primary Responsibilities:
  • Answer burglar and fire alarm signals received via computer
  • Effectively dispatch emergency alarms
  • Coordinate activities with police and fire departments during alarms
  • Place alarms in and out of test mode while technicians are servicing alarms
  • Notify customers of alarm, trouble and supervisory signals on subscribers' premises
  • Monitoring of all types of alarm signals including but not limited to surveillance videos
  • Data entry
  • Effectively communicate with customers
  • Multitask and manage priorities
  • Contact supervisor by telephone to report irregularities and obtain further instructions

Basic Qualifications
  • Highschool Diploma or GED
  • Customer Service Experience
  • Ability to handle multi phone lines and high volume of incoming calls
  • Ability to work weekends and holidays
  • Must be able to work both Saturday and Sundays

Preferred Qualifications
  • Experience as a central station operator
  • Ability to use judgement and decision making skills to evaluate situations
  • Ability work under stressful situations
  • Actively listen and communicate effectively through clear speech and hearing

The hourly pay range for this position is $20-25 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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About Pavion

Sourced by ZipRecruiter

Industry

Security alarm systems and monitoring services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

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