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$31K

$67K

$111.5K

How much do alert communications jobs pay per year?

As of Sep 1, 2026, the average yearly pay for alert communications in the United States is $67,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $71,000.00 per year, depending on experience, location, and employer.

What is Alert Communications?

Alert Communications is a company that specializes in providing call center and answering services, primarily for law firms and legal professionals. They handle inbound and outbound calls, lead intake, client retention, appointment scheduling, and other communication needs. Their services are designed to ensure that law firms never miss a call, improve client satisfaction, and streamline the intake process. By outsourcing these tasks, legal professionals can focus more on their practice while Alert Communications manages client communications efficiently.

How does the role at Alert Communications typically interact with law firm clients, and what communication challenges might I face?

In this role, you’ll frequently serve as the first point of contact for potential clients reaching out to law firms, either by phone, chat, or email. You’ll need to communicate clearly and empathetically, often gathering sensitive information and addressing urgent concerns. Common challenges include managing high call volumes, maintaining professionalism during stressful interactions, and adapting your communication style to suit diverse client needs. Team members usually work closely with supervisors and peers to ensure consistency and quality in client interactions, making collaboration and feedback essential for success.

What are the key skills and qualifications needed to thrive as an Intake Specialist at Alert Communications, and why are they important?

To thrive as an Intake Specialist at Alert Communications, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with case management software, CRM systems, and proficiency in data entry tools are commonly required. Exceptional customer service, active listening, and the ability to handle sensitive information with discretion are standout soft skills in this position. These skills ensure accurate client intake, positive experiences, and effective support for law firms and their clients.

What is the difference between Alert Communications vs Customer Service Representative?

AspectAlert CommunicationsCustomer Service Representative
CredentialsCommunication skills, relevant certifications (e.g., emergency communication training)High school diploma or equivalent, communication skills
Work EnvironmentEmergency call centers, security firms, or communication agenciesCall centers, retail, or service industries
Industry UsagePublic safety, security, emergency responseRetail, telecom, hospitality
Search/Comparison IntentRoles focused on emergency and critical communicationCustomer support and service roles

Alert Communications specialists focus on emergency and critical communication, often within security or public safety sectors, requiring specialized training. Customer Service Representatives handle general customer inquiries across various industries. While both roles involve communication skills, Alert Communications roles are more specialized and often involve handling urgent situations, whereas Customer Service Representatives focus on routine customer support.

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What cities are hiring for Alert Communications jobs?

Cities with the most Alert Communications job openings:

What states have the most Alert Communications jobs?

States with the most job openings for Alert Communications jobs include:

What job categories do people searching Alert Communications jobs look for?

The top searched job categories for Alert Communications jobs are:

Alert Communications jobs near you
Infographic showing various Alert Communications job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 87% Full Time, 9% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $67,006 per year, or $32.2 per hour.

Part-Time Remote Intake Specialist (Legal Services) - TX - El Paso

Alert Communications

Remote

$16/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Part-Time Remote Intake Specialist (Legal Services) - TX - El Paso

Various Part-Time shifts Pay: $16/hr

At Alert Communications, we provide around the clock live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding and ongoing support for law practices nationwide.

Our Legal Intake Specialists serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will be responsible for evaluating and qualifying incoming inquiries, delivering compassionate customer care and ensuring a smooth, professional onboarding process from the very first call.

Requirements:

  • Location: Must reside in Texas.
  • Availability: Must be able to work one weekend day (Saturday or Sunday) and be available for Holidays.
  • Experience: Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).
  • Technical Skills: Proficiency using computers and multiple screens/systems.
  • Typing Speed: Minimum of 35 WPM.
  • Maintain high productivity, accuracy, and reliability standards by utilizing your time and system tools effectively.
  • Being Bilingual (Spanish and English) is a plus!

Tech/Internet Requirements:

  • This is a remote position that requires dedicated home setup.
  • Internet Connection: High speed Fiber or Cable internet only (no satellite, DSL or WiFi).
  • Speed: Minimum 15 Mbps upload/5 Mbps download.
  • Hardwired Connection: Must use a direct Ethernet cable connection to your modem/outer.
  • You must have a PC/Laptop (Windows 11 or higher) and a wired USB headset . (No Apple/Macbooks/Tablets)
  • Wired USB headset with a mic

About Us: With over 40 years of experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people powered voice for their business.

Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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