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Central Operations Lead Jobs (NOW HIRING)

Kairos Living LLC

VP, Central Operations

Chicago, IL · On-site

Clarifying the Central Operations operating model, including team structure, ownership lanes, and ... Lead onboarding for newly acquired properties, ensuring timely, accurate documentation of home ...

8Fleet Inc.

Head of Central Operations

Los Angeles, CA · On-site

$130K - $160K/yr

We are looking for a highly strategic and execution-oriented operator to lead Central Operations at 8Fleet. This role will own the operational systems, workflows, tooling, and teams that power driver ...

8Fleet Inc

Head of Central Operations

Los Angeles, CA · On-site

$130K - $160K/yr

We are looking for a highly strategic and execution-oriented operator to lead Central Operations at 8Fleet. This role will own the operational systems, workflows, tooling, and teams that power driver ...

Fuze Health

OR · On-site

You will lead operational excellence across central fill pharmacy networks and courier delivery ... operations. * You will lead your team with Key Performance Indicators (KPIs) to drive business ...

Fuze Health

You will lead operational excellence across central fill pharmacy networks and courier delivery ... operations. * You will lead your team with Key Performance Indicators (KPIs) to drive business ...

Dawson

Operations Lead

Lockbourne, OH · On-site

$23 - $26.75/hr

Operations Lead Warehouse $23-$26.75 per hour 2nd,3rd, and Weekend Night Shift Available Lockbourne ... About Dawson Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their ...

Adecco

Travel Operations Lead

Dublin, CA · On-site

$30 - $36/hr

Travel Operations Lead jobs require candidates to have excellent customer service, communication ... Direct Bill travel accounts and Central Travel Card administration * Responsible for the management ...

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Central Operations Lead information

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$12

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$64

How much do central operations lead jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for central operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Central Operations Lead, and why are they important?

To thrive as a Central Operations Lead, you need strong analytical abilities, process optimization experience, and a background in operations management, often supported by a relevant degree. Familiarity with workflow management tools, data analytics platforms (like Excel or Tableau), and ERP systems is typically required. Outstanding organizational, communication, and leadership skills help you coordinate teams and drive cross-functional projects efficiently. These skills are vital for ensuring smooth operational processes, informed decision-making, and the successful execution of business objectives.

Is ops manager higher than GM?

In many organizations, a General Manager (GM) typically holds a broader leadership role overseeing multiple departments or the entire operation, while an Operations Manager (Ops Manager) usually focuses on managing daily operational activities within a specific area. The hierarchy depends on the company's structure, but GMs often report to senior executives and have greater overall responsibility than Ops Managers. The Central Operations Lead role may involve overseeing operations at a strategic level, sometimes comparable to or above an Ops Manager, but not necessarily higher than a GM unless specified by the company's hierarchy.

What is an operations lead salary?

An operations lead salary typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. The role often requires strong leadership, organizational skills, and familiarity with operational tools and processes.

What does a central operations manager do?

A central operations manager oversees and coordinates daily business activities across multiple departments or locations to ensure efficiency and consistency. They develop and implement policies, manage resources, and analyze performance metrics, often using tools like ERP systems, to optimize overall operations.

What does a Central Operations Lead do?

A Central Operations Lead oversees and coordinates key business processes across different departments to ensure efficient operations within an organization. They are responsible for streamlining workflows, managing cross-functional projects, and implementing best practices to improve productivity and efficiency. This role often involves analyzing data, monitoring performance metrics, and working closely with teams to resolve operational issues. The Central Operations Lead acts as a bridge between upper management and various operational teams to ensure company goals are met.

What are some common challenges faced by a Central Operations Lead, and how can they be addressed?

Central Operations Leads often encounter challenges related to coordinating cross-functional teams, managing complex workflows, and maintaining consistency across multiple departments or locations. Effective communication and strong organizational skills are essential to ensuring that processes run smoothly and bottlenecks are minimized. Regular check-ins with team members, leveraging technology for workflow automation, and establishing clear standard operating procedures can help address these challenges and promote operational excellence.

What is the difference between Central Operations Lead vs Operations Coordinator?

AspectCentral Operations LeadOperations Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related field; experience in operations managementUsually an associate or bachelor's degree; entry-level experience in operations or administrative roles
Work EnvironmentOversees multiple departments or regions, strategic planning, high-level decision makingSupports daily operations, coordinates tasks within teams, administrative support
Employer & Industry UsageCommon in large corporations, logistics, and supply chain industriesFound across various industries, including retail, healthcare, and services

The Central Operations Lead focuses on strategic oversight and managing multiple teams or regions, requiring more experience and higher-level skills. In contrast, the Operations Coordinator handles day-to-day tasks and supports operational functions at a more tactical level. Both roles are essential but differ in scope, responsibility, and seniority.

What does an operations lead do?

An operations lead oversees daily business activities, manages teams, and ensures processes run efficiently. They coordinate between departments, implement policies, and use tools like project management software to meet organizational goals.
More about Central Operations Lead jobs
What job categories do people searching Central Operations Lead jobs look for? The top searched job categories for Central Operations Lead jobs are:
Infographic showing various Central Operations Lead job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.
VP, Central Operations

VP, Central Operations

Kairos Living LLC

Chicago, IL • On-site

Full-time

Posted 5 days ago

Job description

Location: Chicago, IL (preferred) or Austin, TX | Employment Type: Full-Time | Reports to: Chief Operating Officer | Team: 3 direct reports

About Kairos Living

Kairos Living is a technology-enabled, value-add residential real estate investment fund founded in 2019. We are revolutionizing the fragmented and inefficient single-family rental industry through an internally developed technology platform that drives rapid acquisition scaling, operational efficiency, and superior risk-adjusted returns for investors. Our culture is grounded in data-driven decision-making, operational excellence, risk control, and relentless reinvention.

As Kairos continues to scale its national SFR portfolio and expand into purpose-built rental communities, Central Operations will play an increasingly important role in building the workflows, vendor accountability, and data discipline required to operate efficiently at institutional scale.

Role Overview

Kairos Living is seeking a highly motivated, hands-on senior leader to own its Central Operations function. Reporting to the Chief Operating Officer and leading a team of 3, the VP of Central Operations is responsible for the performance, efficiency, and scalability of central operational activities across our national single-family rental portfolio, spanning utility management, vacant property services, HOA relationships, community services, and vendor oversight.

This is a major operating leadership role, not a narrow vendor management position. Success is measured by the VP's ability to reduce operational leakage, strengthen vendor accountability, improve service levels and handoffs, and build a Central Operations function that scales with continued portfolio growth. The successful candidate is excited by the practical role AI, automation, and operational data can play in transforming residential real estate operations, and works closely with the Technology team to identify where modern tools reduce manual work and surface risk earlier.

First Year Priorities

In year one, the VP of Central Operations strengthens the foundation of Kairos's centralized operating platform by:

  • Clarifying the Central Operations operating model, including team structure, ownership lanes, and cross-functional escalation paths.
  • Standardizing core SOPs across acquisition onboarding, utility setup/termination, vacant property services, HOA violation management, and vendor oversight.
  • Building the Central Operations KPI dashboard and vendor scorecard system (see KPI table below) and improving property data completeness at each handoff point.
  • Reducing recurring operational leakage from incomplete property data, missed utility transitions, delayed vendor scheduling, and unresolved HOA issues.
  • Establishing a regular operating cadence: weekly execution reviews, monthly KPI and vendor performance reviews, and quarterly process improvement priorities.

Success is measured by improved operational control, reduced exceptions, stronger vendor accountability, faster cycle times, and a Central Operations function capable of scaling with the portfolio.

Key Responsibilities

New Acquisition Onboarding

  • Lead onboarding for newly acquired properties, ensuring timely, accurate documentation of home amenities, specifications, and property data at handoff.
  • Partner with Leasing, Construction, and Maintenance to keep property information accurate and accessible, and continuously refine onboarding checklists and workflows.
  • Partner with Acquisitions and Technology to improve the quality and usability of property data entering the operating platform.

Utility Management

  • Oversee the relationship with the third-party utility management provider, ensuring billing accuracy, timely setup/termination, and resident-facing service quality.
  • Ensure utility onboarding and offboarding are tightly integrated with acquisition and disposition timelines.
  • Partner with Finance to identify utility cost leakage, billing errors, and reimbursement gaps.

Vacant Property Services

  • Manage vacant lawncare and cleaning services portfolio-wide, establishing service standards by market, season, and property type.
  • Coordinate with local vendors and regional teams on scheduling, quality control, and cost management.
  • Partner with Leasing to ensure vacant homes are clean, accessible, and ready to convert demand into signed leases.

HOA Relationship Management

  • Serve as the primary operational liaison with the HOA management partner and individual HOAs, overseeing violation resolution within required timelines.
  • Build and maintain relationships with HOA boards and management companies to protect the company's standing and resident experience.
  • Create proactive processes to reduce recurring HOA issues before they become fines, resident issues, or reputational risk.

Community Management

  • Oversee community-level operational services including inspections, recurring lawncare, and pest control, establishing quality standards and inspection cadences.
  • Manage relationships with third-party management companies, holding them accountable to service levels, budget performance, and resident experience standards.
  • Set clear performance expectations and reporting cadence for on-site third-party teams, and escalate or restructure the relationship when service levels or cost performance fall short.
  • Evaluate the cost, control, and quality tradeoffs of internalizing management for large communities currently run by third-party operators, and build the operating plan to transition qualifying communities in-house.
  • Partner with Development and Construction as new BTR communities are delivered to establish operating standards before residents move in.
  • Develop scalable playbooks so each new community launch does not require reinvention.

Vendor & Third-Party Relationship Management

  • Own strategic relationships with HOA management, utility management, lawncare management, and select local vendors; negotiate contracts and SLAs.
  • Build and maintain vendor scorecards, and hold vendors accountable through performance reviews, corrective action plans, and replacement when necessary.
  • Continuously evaluate the vendor landscape and recommend changes that improve quality, cost efficiency, or coverage.

Team Leadership & Process Excellence

  • Build, supervise, and mentor a team of 3, establishing clear goals, accountability structures, and development plans.
  • Design scalable processes and SOPs, and standardize workflows across Leasing, Construction, Maintenance, Acquisitions, and Finance.
  • Report on operational metrics, SLAs, and KPIs to the COO and executive team on a regular cadence, converting operational data into recommended actions.

Technology & Data

  • Partner with the Technology team to identify and implement tools that improve Central Operations workflows.
  • Help define data standards for property information, service history, vendor performance, and inspection results.
  • Evaluate PropTech, workflow, and vendor-management tools, ensuring adoption is practical and tied to measurable operating outcomes.
Qualifications & Experience

Required

  • Minimum 7 years of relevant experience in residential real estate operations, property management, or a related field.
  • Minimum 5 years of team management and supervisory experience, with a demonstrated track record of building high-performing teams.
  • Proven experience in a Director or VP-level leadership role within a real estate, property management, or related operations environment.
  • Strong vendor and third-party relationship management experience, including contract negotiation and performance oversight.
  • Exceptional organizational skills with the ability to manage multiple complex workstreams simultaneously.
  • Outstanding written and verbal communication skills; able to present effectively to senior leadership and ownership groups.
  • Proficiency in Microsoft Excel and comfort working with operational and financial data.
  • Strong analytical ability and comfort using operational data to diagnose problems, prioritize initiatives, and measure improvement.

Preferred

  • Experience in the single-family rental (SFR) industry or institutional residential real estate.
  • Familiarity with HOA compliance processes and multi-state regulatory environments.
  • Experience with Yardi Voyager, RentCafe, or similar property management platforms.
  • Background in operational process design, systems implementation, or scaling a growing real estate portfolio.
  • Exposure to utility management, smart home technology, or PropTech platforms.
  • Experience supporting high-growth, private-equity-backed, or technology-enabled operating companies.
  • Exposure to new development community handoffs, lease-up operations, or BTR operating launches.
Why Kairos Living
  • High-impact leadership role with direct visibility to private equity ownership and the executive team.
  • Opportunity to shape and scale the Central Operations function as the portfolio grows nationally.
  • Entrepreneurial, technology-forward culture that values innovation, ownership, and continuous improvement.
  • Competitive compensation package commensurate with experience.