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At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Corporate Director of Risk & Insurance Management
Shift: Days

Salary: $140,000 +

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Corporate Director of Risk & Insurance Management

Position Summary

The Corporate Director of Risk & Insurance Management leads risk management, insurance, claims, workplace safety, and loss-prevention programs for MCRI’s casino resort properties and affiliated operations in Colorado and Nevada.

This position manages the organization’s insurance portfolio and provides hands‑on oversight of workers’ compensation, general liability, property, automobile and other claims. The Director serves as the primary liaison with third‑party administrators (TPAs), insurance brokers, carriers, defense counsel, and internal leadership to reduce risk, control claim costs, protect organizational assets, and support business continuity.

Key Responsibilities

Risk and Insurance Management

• Develop and maintain an enterprise risk management and loss‑prevention program.
• Identify and evaluate operational, financial, regulatory, safety, security, cyber, and reputational risks.
• Manage the organization’s insurance portfolio, including property, casualty, workers’ compensation, general liability, automobile, cyber, and executive liability coverages.
• Lead insurance renewals, exposure‑data collection, underwriting submissions, coverage analysis, and negotiations with brokers and carriers.
• Evaluate policy limits, deductibles, self‑insured retentions, coverage gaps, and risk‑financing opportunities.
• Review contractual insurance, indemnification, certificate‑of‑insurance, and risk‑transfer requirements.
• Prepare risk reports, loss analyses, and recommendations for executive leadership.

Claims and TPA Oversight

• Manage relationships with TPAs, carriers, adjusters, defense counsel, medical providers, and other claim partners.
• Establish claim‑handling expectations, service standards, reporting requirements, escalation procedures, and settlement authority.
• Provide day‑to‑day oversight of workers’ compensation, guest injury, property, automobile and other casualty claims from initial reporting through closure.
• Review claim investigations, compensability and liability decisions, reserves, treatment plans, litigation strategies, settlements, and closure plans.
• Conduct regular claim reviews and closely monitor high‑exposure, litigated, lost‑time, and long‑duration claims.
• Evaluate TPA performance using measures such as responsiveness, reserve accuracy, claim duration, litigation results, return‑to‑work outcomes, and closure rates.
• Coordinate significant claims with executive leadership, Legal, Human Resources, Security, Surveillance, Finance, and property management.
• Identify opportunities for subrogation, contribution, insurance recovery, and other cost recovery.

Workers’ Compensation and Safety

• Direct workers’ compensation programs for Colorado and Nevada operations.
• Partner with Human Resources, department leadership, TPAs, and medical providers to coordinate treatment, work restrictions, modified duty, and return‑to‑work efforts.
• Monitor injury trends, lost‑time claims, recurring injuries, delayed reporting, and claim severity.
• Oversee workplace safety, injury‑prevention, and loss‑control initiatives.
• Lead or coordinate investigations involving serious injuries, guest incidents, property damage, or significant near misses.
• Ensure corrective actions are assigned, documented, and completed.
• Promote compliance with OSHA and applicable state workers’ compensation and safety requirements.

Operational and Business Risk

• Assess risks involving casino, hotel, food and beverage, entertainment, retail, facilities, transportation, construction, and special‑event operations.
• Partner with Security, Surveillance, Compliance, Finance, Legal, IT, and operational leadership on risk mitigation.
• Evaluate vendor, contractor, and third‑party risks.
• Support business continuity, emergency preparedness, disaster recovery, crisis response, and major property‑loss planning.
• Collaborate with IT and Legal on cybersecurity, privacy, incident response, and cyber insurance matters.
• Monitor emerging risks affecting hospitality and gaming operations.

Leadership and Reporting

• Lead and develop risk management, claims, workers’ compensation, and safety personnel.
• Create dashboards and reports addressing claim frequency, severity, reserves, litigation, safety trends, and total cost of risk.
• Deliver risk, claim‑reporting, incident‑investigation, and safety training.
• Promote a culture of early reporting, accountability, compliance, and proactive loss prevention.
• Maintain a visible presence at both casino resort properties and respond to significant incidents as needed.

Qualifications

• Bachelor’s degree. Related fields in risk management, insurance, business, finance, hospitality, and safety are helpful. Professional designations and graduate degrees also considered.
• At least 10 years of progressive experience in risk management, commercial insurance, claims, workers’ compensation, safety, or a related area.
• At least five years of leadership experience.
• Demonstrated experience managing TPAs, brokers, carriers, adjusters, defense counsel, and complex claims.
• Strong experience with insurance renewals, claim reserving, litigation management, settlement evaluation, loss analysis, and return‑to‑work programs.
• Experience in gaming, casino, hospitality, resort, entertainment, or another complex 24‑hour operation strongly preferred.
• Multi‑state experience, particularly in Colorado and Nevada, preferred.
• ARM, AIC, CPCU, CRM, CSP, or similar professional designation preferred.
• Ability to travel regularly between Colorado and Nevada properties.

Key Skills

• Strong knowledge of insurance, claims administration, workers’ compensation, loss prevention, and enterprise risk management.
• Sound judgment in claim evaluation, reserving, settlement, coverage, and litigation matters.
• Strong analytical, negotiation, leadership, and executive communication skills.
• Ability to interpret loss data and translate findings into practical operational improvements.
• Proficiency with risk‑management systems, claim platforms, analytics tools, and Microsoft Office.

Key Performance Indicators

• Claim frequency, severity, duration, and closure rates.
• Workers’ compensation lost‑time and return‑to‑work results.
• TPA performance and reserve accuracy.
• Litigation and settlement outcomes.
• Insurance renewal results and total cost of risk.
• Safety performance and completion of corrective actions.
• Regulatory compliance and audit results.
• OSHA incident and injury performance reporting results
• Business continuity and emergency preparedness.

Reports to: Designated Corporate Executive Officer

Direct reports: Risk/Security Manager and Director, Workers’ Compensation Coordinators, Claims or Safety Personnel

Compensation

The anticipated salary range is $140,000–$220,000 annually, depending on qualifications and experience. The position may also be eligible for an executive incentive program, comprehensive benefits, relocation assistance, and other applicable incentives.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company‑matched 401k.
• Paid time off and six observed holidays
• Team Member Hotel, Retail, and Spa Discounts
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%.

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.