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Cell Phone Customer Service Jobs (NOW HIRING)

... the customer's need, clearly explain and demonstrate our products, services, features and ... our phone's features. * Integrity -- be dependable and show up on-time every day, don't bring ...

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What We're Looking For:** - 1+ year of phone/electronics repair experience preferred (micro-soldering a plus, not required) - Strong customer service and sales instincts - Bilingual English/Spanish ...

Repair specialist/Technician

Hemet, CA · On-site

$18.25 - $25/hr

Must excel and have experience in the wireless industry related to cell phone repair and/or tablet repair. Must have great customer service skills as well as a "sell-now" mentality.

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What We're Looking For:** - 1+ year of phone/electronics repair experience preferred (micro-soldering a plus, not required) - Strong customer service and sales instincts - Bilingual English/Spanish ...

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Cell Phone Customer Service information

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$12

$23

$35

How much do cell phone customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for cell phone customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are the biggest challenges faced by cell phone customer service representatives on a daily basis?

One of the main challenges in this role is handling a high volume of customer inquiries, which can include troubleshooting device issues, billing questions, and service plan changes. Representatives must quickly adapt to evolving products and policies while providing accurate and timely information. Additionally, managing interactions with upset or frustrated customers requires patience and excellent conflict resolution skills. However, many organizations offer ongoing training and team support to help employees succeed and build confidence over time.

What is a cell phone customer service?

A Cell Phone Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, handling billing concerns, and providing information about mobile plans and services. Representatives communicate via phone, chat, or email to resolve problems efficiently. Strong communication, patience, and problem-solving skills are essential. The goal is to ensure customer satisfaction and retention by delivering excellent support.

What are the key skills and qualifications needed to thrive in the cell phone customer service position, and why are they important?

To excel as a Cell Phone Customer Service representative, you need strong communication and problem-solving skills, with a high school diploma or equivalent as the typical educational requirement. Familiarity with CRM systems, ticketing platforms, and basic knowledge of mobile devices and wireless plans are commonly expected in this role. Patience, active listening, and the ability to remain calm under pressure are key soft skills that enhance customer interactions. These skills and qualifications enable representatives to effectively resolve customer issues, build positive relationships, and support overall customer satisfaction and retention.

More about Cell Phone Customer Service jobs
What cities are hiring for Cell Phone Customer Service jobs? Cities with the most Cell Phone Customer Service job openings:
What are the most commonly searched types of Cell Phone Customer Service jobs? The most popular types of Cell Phone Customer Service jobs are:
What states have the most Cell Phone Customer Service jobs? States with the most job openings for Cell Phone Customer Service jobs include:
Infographic showing various Cell Phone Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Phone (Inbound) Customer Service ($24.64/hr)

Rock Coast Personnel

Portland, ME

$24.64/hr

Full-time

Re-posted 6 days ago


Job description

An experienced phone CSR is needed for an inbound phone customer service position. Candidates must have good keyboard and administrative skills to update customer information along with the ability to answer customer questions. This position is based out of Portland, it is not a remote position. Cash handling / accounts receivable experience is a big plus.
This is a Monday through Friday, 9:30am to 6pm position and starting pay is $24.64 an hour.
This is NOT a remote position.
Please submit resumes and/or call 799-6732.