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Cell Phone Customer Service Jobs (NOW HIRING)

The Fix

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Cell Phone & Electronics Repair Technician (Phones, Tablets, Laptops)

North East, MD · On-site

$18 - $20/hr

Cell Phone & Electronics Repair Technician (Phones, Tablets, Laptops) Part-Time | Competitive Pay ... Customers depend on us for fast, same-day repairs, and we need a team member who is ready to ...

Batteries Plus

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Store Associate / Cell Phone Repair Technician

Erie, PA · On-site

$13 - $15/hr

The Customer Experience: Greet customers, listen to their tech troubles, and match them with the ... Tell us about your cell phone repair experience. Let us know what devices you've worked on and why ...

Batteries Plus

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Store Associate / Cell Phone Repair Technician

Erie, PA · On-site

$13 - $15/hr

The Customer Experience: Greet customers, listen to their tech troubles, and match them with the ... Tell us about your cell phone repair experience. Let us know what devices you've worked on and why ...

Quick Fix Wireless

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Experienced Cell Phone & Electronics Repair Technician

Oakland, CA · On-site

$17 - $25/hr

... phone or electronics repair required • Basic troubleshooting skills • Good ... communication and customer service • Reliable, punctual, and able to work in a fast-paced ...

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Cell Phone Customer Service information

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How much do cell phone customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for cell phone customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are the biggest challenges faced by Cell Phone Customer Service representatives on a daily basis?

One of the main challenges in this role is handling a high volume of customer inquiries, which can include troubleshooting device issues, billing questions, and service plan changes. Representatives must quickly adapt to evolving products and policies while providing accurate and timely information. Additionally, managing interactions with upset or frustrated customers requires patience and excellent conflict resolution skills. However, many organizations offer ongoing training and team support to help employees succeed and build confidence over time.

What is a Cell Phone Customer Service job?

A Cell Phone Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, handling billing concerns, and providing information about mobile plans and services. Representatives communicate via phone, chat, or email to resolve problems efficiently. Strong communication, patience, and problem-solving skills are essential. The goal is to ensure customer satisfaction and retention by delivering excellent support.

What are the key skills and qualifications needed to thrive in the Cell Phone Customer Service position, and why are they important?

To excel as a Cell Phone Customer Service representative, you need strong communication and problem-solving skills, with a high school diploma or equivalent as the typical educational requirement. Familiarity with CRM systems, ticketing platforms, and basic knowledge of mobile devices and wireless plans are commonly expected in this role. Patience, active listening, and the ability to remain calm under pressure are key soft skills that enhance customer interactions. These skills and qualifications enable representatives to effectively resolve customer issues, build positive relationships, and support overall customer satisfaction and retention.

More about Cell Phone Customer Service jobs
What cities are hiring for Cell Phone Customer Service jobs? Cities with the most Cell Phone Customer Service job openings:
What are the most commonly searched types of Cell Phone Customer Service jobs? The most popular types of Cell Phone Customer Service jobs are:
What states have the most Cell Phone Customer Service jobs? States with the most job openings for Cell Phone Customer Service jobs include:
What job categories do people searching Cell Phone Customer Service jobs look for? The top searched job categories for Cell Phone Customer Service jobs are:
Cell Phone Customer Service jobs near you
Infographic showing various Cell Phone Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 10% Full Time, 86% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Cell Phone Repair Technician

DOUGLAS-PAULDING SERVICES LLC

Mcdonough, GA • On-site

$15 - $20/hr

Full-time

Posted 12 days ago

Job description

Job description


Customer Support Specialist, uBreakiFix by Asurion

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
What you will be doing:

Our team of Customer Support Specialists have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The Customer Support Specialists will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.
Essential Duties and Responsibilities:

  • Resolve customer issues by troubleshooting and repairing their electronic devices
  • Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
  • Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
  • Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
  • Expand your knowledge of ubreakifix’s products and culture
  • Deliver world class customer service
  • Demonstrate uBreakiFix’s Core Values in all interactions
  • Be responsible for inventory management
Here’s what you’ll bring to the team:

  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • One or more years of customer service/retail sales experience preferred
  • A willingness to learn and leverage sales resources provided by Asurion
  • Reliable and flexible when it comes to dealing with difficult situations
  • The ability to quickly adapt in an ever-changing environment
  • Motivated to meet and exceed evolving key performance objectives
  • Ability to work a flexible retail schedule
  • Six months experience with product service support or electronics troubleshooting
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent preferred
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
We take care of you (benefits/perks):

  • Competitive pay with commision sales plus base pay
  • Flexible Hours after initial training period
  • Ongoing training to grow your skills
About ubreakifix

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Shift:
  • 8 hour shift
Ability to commute/relocate:
  • McDonough, GA 30253: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person