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Cell Phone Customer Service Jobs (NOW HIRING)

CellXperts

Experienced Cell Phone Repair Technician

Cary, NC · On-site

$14.25 - $18.50/hr

CellXperts has a full-time and part time position available for experienced cell phone repair ... You will also work in our retail sales area and assist customers with accessory purchases. These ...

iFix

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Cell Phone Repair Technician

The Colony, TX · On-site

$10 - $15/hr

... phone and electronics repair ... We are committed to providing exceptional service to our customers and the highest quality repairs.

Pro-Tech Staffing Services

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Cell Phone Assembler

Richardson, TX · On-site

$13.50 - $14/hr

We are seeking diligent and detail-oriented Cell Phone Assemblers to join our production team. The ideal candidate will possess sharp vision, acute hearing , and the ability to follow precise ...

Nextaff

Cell Phone Repair Technician

Richardson, TX · On-site

$14/hr

... Customer Service or related experience (retail setting acceptable) Must be comfortable with ... phone repair experience highly preferred, not required. We look forward to hearing from you soon!

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Cell Phone Customer Service information

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$12

$23

$35

How much do cell phone customer service jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for cell phone customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are the biggest challenges faced by Cell Phone Customer Service representatives on a daily basis?

One of the main challenges in this role is handling a high volume of customer inquiries, which can include troubleshooting device issues, billing questions, and service plan changes. Representatives must quickly adapt to evolving products and policies while providing accurate and timely information. Additionally, managing interactions with upset or frustrated customers requires patience and excellent conflict resolution skills. However, many organizations offer ongoing training and team support to help employees succeed and build confidence over time.

What is a Cell Phone Customer Service job?

A Cell Phone Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, handling billing concerns, and providing information about mobile plans and services. Representatives communicate via phone, chat, or email to resolve problems efficiently. Strong communication, patience, and problem-solving skills are essential. The goal is to ensure customer satisfaction and retention by delivering excellent support.

What are the key skills and qualifications needed to thrive in the Cell Phone Customer Service position, and why are they important?

To excel as a Cell Phone Customer Service representative, you need strong communication and problem-solving skills, with a high school diploma or equivalent as the typical educational requirement. Familiarity with CRM systems, ticketing platforms, and basic knowledge of mobile devices and wireless plans are commonly expected in this role. Patience, active listening, and the ability to remain calm under pressure are key soft skills that enhance customer interactions. These skills and qualifications enable representatives to effectively resolve customer issues, build positive relationships, and support overall customer satisfaction and retention.

More about Cell Phone Customer Service jobs
What cities are hiring for Cell Phone Customer Service jobs? Cities with the most Cell Phone Customer Service job openings:
What are the most commonly searched types of Cell Phone Customer Service jobs? The most popular types of Cell Phone Customer Service jobs are:
What states have the most Cell Phone Customer Service jobs? States with the most job openings for Cell Phone Customer Service jobs include:
What job categories do people searching Cell Phone Customer Service jobs look for? The top searched job categories for Cell Phone Customer Service jobs are:
Cell Phone Customer Service jobs near you
Infographic showing various Cell Phone Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 27% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Assistant Manager Electronic Cell Phone Computer Repair

DJL Group Inc

Moses Lake, WA • On-site

$40K/yr

Full-time

PTO

Posted 12 days ago

Job description

Full Job Description

Rapidly Growing National Franchise- CPR Cell Phone Repair – (800+ stores nationwide) CPR Cell Phone Repair is the fastest growing wireless technology franchise network in North America. CPR Cell Phone Repair is dedicated to the on-premises repair of cell phones, tablets and other electronic devices.
CPR Cell Phone Repair in Moses Lake, WA offering “while-you-wait” service and speedy on-site repairs.
We are looking for an enthusiastic cell phone/electronic device technician who is willing to deliver a world class experience for our customers. The individual must be a motivated, ambitious, positive person who has wireless industry knowledge.
The Assistant Manager is responsible for diagnosing and repairing electronic devices including smart phones, tablets, laptops, and game systems. Other tasks include research and inventory management. The technician is also responsible for maintaining an efficient, productive work area and will be required to work with customers as needed.
Minimum Requirements:
- High school diploma or GED
- A strong passion and interest in technology
- A desire to learn, and the ability to listen and ask questions
- A positive and professional attitude
- Basic knowledge of iOS, Android and Windows mobile operating systems
- Research skills: effectively and efficiently use company resources and the internet to troubleshoot issues.
Preferred Qualifications:
- Experience repairing smart phones, tablets or other consumer electronics
- Experience with computer repair both hardware and software
- Strong communication skills/customer service experience
CPR provides on the job training and offers incentives and bonuses based on performance and tenure.
We're a fast growing company, looking for motivated employees to grow with us!
Candidates must be 18 years of age or older.
Job Type: Full-time
Pay: starting from $18.00 per hour
Benefits:
  • Employee discount
  • Paid time off
Supplemental pay types:
  • Bonus pay
  • Commission pay
Experience:
  • iOS: 1 year (Preferred)
  • Research: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
Work Location: In person