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Cell Phone Customer Service Jobs (NOW HIRING)

iMobile CPR LLC

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Cell Phone Repair Technician

Atlanta, GA · On-site

$300 - $500/wk

We are seeking experienced On-Call Cell Phone Repair Technician's to join our growing team. This ... Provide professional, customer-facing service during repair appointments * Maintain clear ...

Jackson Hewitt

Cell Phone Repair Technician

Rosedale, NY · On-site

$17 - $24/hr

... field service to ensure our customers stay connected. Your expertise will help enhance device ... Join us as a Cell Phone Technician where your technical expertise will help keep people connected!

Pro-Tech Staffing Services

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Cell Phone Assembler

Richardson, TX · On-site

$13.50 - $14/hr

We are seeking diligent and detail-oriented Cell Phone Assemblers to join our production team. The ideal candidate will possess sharp vision, acute hearing , and the ability to follow precise ...

CellXperts

Experienced Cell Phone Repair Technician

Cary, NC · On-site

$14.25 - $18.50/hr

CellXperts has a full-time and part time position available for experienced cell phone repair ... You will also work in our retail sales area and assist customers with accessory purchases. These ...

Nextaff

Cell Phone Repair Technician

Richardson, TX · On-site

$14/hr

... Customer Service or related experience (retail setting acceptable) Must be comfortable with ... phone repair experience highly preferred, not required. We look forward to hearing from you soon!

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Cell Phone Customer Service information

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$12

$23

$35

How much do cell phone customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for cell phone customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are the biggest challenges faced by Cell Phone Customer Service representatives on a daily basis?

One of the main challenges in this role is handling a high volume of customer inquiries, which can include troubleshooting device issues, billing questions, and service plan changes. Representatives must quickly adapt to evolving products and policies while providing accurate and timely information. Additionally, managing interactions with upset or frustrated customers requires patience and excellent conflict resolution skills. However, many organizations offer ongoing training and team support to help employees succeed and build confidence over time.

What is a Cell Phone Customer Service job?

A Cell Phone Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, handling billing concerns, and providing information about mobile plans and services. Representatives communicate via phone, chat, or email to resolve problems efficiently. Strong communication, patience, and problem-solving skills are essential. The goal is to ensure customer satisfaction and retention by delivering excellent support.

What are the key skills and qualifications needed to thrive in the Cell Phone Customer Service position, and why are they important?

To excel as a Cell Phone Customer Service representative, you need strong communication and problem-solving skills, with a high school diploma or equivalent as the typical educational requirement. Familiarity with CRM systems, ticketing platforms, and basic knowledge of mobile devices and wireless plans are commonly expected in this role. Patience, active listening, and the ability to remain calm under pressure are key soft skills that enhance customer interactions. These skills and qualifications enable representatives to effectively resolve customer issues, build positive relationships, and support overall customer satisfaction and retention.

More about Cell Phone Customer Service jobs
What cities are hiring for Cell Phone Customer Service jobs? Cities with the most Cell Phone Customer Service job openings:
What are the most commonly searched types of Cell Phone Customer Service jobs? The most popular types of Cell Phone Customer Service jobs are:
What states have the most Cell Phone Customer Service jobs? States with the most job openings for Cell Phone Customer Service jobs include:
What job categories do people searching Cell Phone Customer Service jobs look for? The top searched job categories for Cell Phone Customer Service jobs are:
Cell Phone Customer Service jobs near you
Infographic showing various Cell Phone Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 10% Full Time, 86% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Cell Phone Repair Technician

Asurion Tech Repair & Solutions

Mooresville, NC • On-site

$14 - $16/hr

Full-time

Posted 4 days ago

Job description

-Greet customers (in-store/phone) in a friendly and courteous manner and maintain a positive work environment
- Diagnose, troubleshoot and repair phones, tablets, PCs, game systems, etc.
- Provide recommendations for problem resolution with accurate cost estimates
- Explain complex technical issues to customers in a non-technical, simple to
understand manner
- Ensure that all repairs meet or exceed quality standards
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point-of-sale system to maintain an accurate record of customer
information and a real-time status of each repair
- Maintain the cleanliness and professional appearance of the store
Note: The above statements are intended to describe the general nature and level
of work being performed by people assigned to this job. They are not intended to
be an exhaustive list of all duties, responsibilities, and skills required of - personnel
so classified, and they may change at any time.

Company Description

At Asurion Tech Repair & Solutions we specialize in electronics repair including: cell phone repair, screen repair, game consoles, tablets, and computers. Whether you need an Apple iPhone Repair, Samsung Galaxy Repair, Google Pixel Repair, iPad Repair, or Computer Repair, we can help.
All of our repairs take place in-store and can usually be completed in about an hour. By choosing Asurion Tech Repair & Solutions in Mooresville, customers are guaranteed that their device will receive a high-quality repair and fast service, for a lower price than anywhere else.