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Cell Phone Customer Service Jobs (NOW HIRING)

uBreakiFix Frisco

Cell Phone Technician

Frisco, TX · On-site

$15 - $20/hr

Answer phone calls to the store with a professional, courteous and friendly demeanor ... Ensure that customers have an enjoyable experience by providing superior customer service and ...

Garage cell llc

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Cell Phone Technician - No Experience Needed | We Train!

San Antonio, TX · On-site

$13 - $15/hr

We're looking for a skilled and detail-oriented Cell Phone Repair Technician to join our team and help ensure our inventory meets high performance standards before reaching our customers. As a Cell ...

Garage cell llc

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Cell Phone Repair - No Experience Needed | We Train!

Castroville, TX · On-site

$13 - $15/hr

We're looking for a skilled and detail-oriented Cell Phone Repair Technician to join our team and help ensure our inventory meets high performance standards before reaching our customers. As a Cell ...

CellXperts

Experienced Cell Phone Repair Technician

Cary, NC · On-site

$14.25 - $18.50/hr

CellXperts has a full-time and part time position available for experienced cell phone repair ... You will also work in our retail sales area and assist customers with accessory purchases. These ...

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Cell Phone Customer Service information

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How much do cell phone customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for cell phone customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a cell phone customer service?

A Cell Phone Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, handling billing concerns, and providing information about mobile plans and services. Representatives communicate via phone, chat, or email to resolve problems efficiently. Strong communication, patience, and problem-solving skills are essential. The goal is to ensure customer satisfaction and retention by delivering excellent support.

What are the biggest challenges faced by cell phone customer service representatives on a daily basis?

One of the main challenges in this role is handling a high volume of customer inquiries, which can include troubleshooting device issues, billing questions, and service plan changes. Representatives must quickly adapt to evolving products and policies while providing accurate and timely information. Additionally, managing interactions with upset or frustrated customers requires patience and excellent conflict resolution skills. However, many organizations offer ongoing training and team support to help employees succeed and build confidence over time.

What are the key skills and qualifications needed to thrive in the cell phone customer service position, and why are they important?

To excel as a Cell Phone Customer Service representative, you need strong communication and problem-solving skills, with a high school diploma or equivalent as the typical educational requirement. Familiarity with CRM systems, ticketing platforms, and basic knowledge of mobile devices and wireless plans are commonly expected in this role. Patience, active listening, and the ability to remain calm under pressure are key soft skills that enhance customer interactions. These skills and qualifications enable representatives to effectively resolve customer issues, build positive relationships, and support overall customer satisfaction and retention.

More about Cell Phone Customer Service jobs

What cities are hiring for Cell Phone Customer Service jobs?

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What are the most commonly searched types of Cell Phone Customer Service jobs?

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What states have the most Cell Phone Customer Service jobs?

States with the most job openings for Cell Phone Customer Service jobs include:

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Cell Phone Customer Service jobs near you
Infographic showing various Cell Phone Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Cell Phone Technician

DOUGLAS-PAULDING SERVICES LLC

Peachtree City, GA • On-site

$15 - $20/hr

Full-time

Re-posted 16 days ago

Key responsibilities

  • Diagnose, troubleshoot, and repair electronic devices such as smartphones, computers, and gaming consoles.

  • Provide repair and replacement estimates to customers and explain technical issues in a simple manner.

  • Maintain accurate records of devices, inventory, and repair status using the point of sale system.

Job description

Benefits:
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement

ABOUT US
Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then come join one of the largest and most reputable smartphone repair companies in the US.
The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!
POSITION DETAILS
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.
Tasks and Responsibilities:– Diagnose, troubleshoot and repair devices– Provide recommendations for problem resolution– Explain complex technical issues to customers in a non-technical, simple to understand manner– Provide repair and replacement estimates to customers– Ensure that all repairs meet or exceed uBreakiFix quality standards– Greet customers in a friendly manner and maintain a positive work environment– Answer phone calls to the store with a professional, courteous and friendly demeanor– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations– Keep track of all devices and inventory while safeguarding all store stock– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair– Maintain the cleanliness and professional appearance of the store
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V
BASIC QUALIFICATIONS- Outstanding customer service skills- Excellent technical, problem solving, and analytical skills- Exceptional organizational skills- Strong written and oral communication skills- Proficient in Microsoft Office- Work well in team environment- Ability to work flexible hours, including weekends and holidays- High school diploma or GED
PREFERRED QUALIFICATIONS- A+ Certification- Apple Certified Macintosh Technician (ACMT)- Experience repairing electronics, smartphones, PC/MACs, and game consoles- Technical degree or certification in Electronics or Consumer Electronics- Previous experience working at retail electronics store
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 37 – 40 per week
Shift:
  • 8-hour shift
Education:
  • High school or equivalent (Preferred)
Experience:
  • Customer Service: 1 year (Preferred)
  • Mobile Electronics Repair: 1 year (Preferred)
License/Certification:
  • Driver's License (Preferred)
Work Location: In person