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Cell Phone Customer Service Jobs in Alabama (NOW HIRING)

Batteries Plus

Phone Repair Technician Pelham

Pelham, AL · On-site

$14.50/hr

Repair cell phones, tablets, and other devices as needed * Receive, pack and ship these devices ... Strong customer service focus. Ability to inform, teach, and train * This position requires the ...

U-Haul

Customer Service Representative

Kinsey, AL · On-site

$14.50 - $19.75/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Customer Service Representative

Mobile, AL · On-site

$16 - $21.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Customer Service Representative

Homewood, AL · On-site

$16 - $21.75/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Customer Service Representative

Mobile, AL · On-site

$16 - $21.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

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All JobsCell Phone Customer Service JobsCell Phone Customer Service Jobs in Alabama

Cell Phone Customer Service information

What is a cell phone customer service?

A Cell Phone Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, handling billing concerns, and providing information about mobile plans and services. Representatives communicate via phone, chat, or email to resolve problems efficiently. Strong communication, patience, and problem-solving skills are essential. The goal is to ensure customer satisfaction and retention by delivering excellent support.

What are the biggest challenges faced by cell phone customer service representatives on a daily basis?

One of the main challenges in this role is handling a high volume of customer inquiries, which can include troubleshooting device issues, billing questions, and service plan changes. Representatives must quickly adapt to evolving products and policies while providing accurate and timely information. Additionally, managing interactions with upset or frustrated customers requires patience and excellent conflict resolution skills. However, many organizations offer ongoing training and team support to help employees succeed and build confidence over time.

What are the key skills and qualifications needed to thrive in the cell phone customer service position, and why are they important?

To excel as a Cell Phone Customer Service representative, you need strong communication and problem-solving skills, with a high school diploma or equivalent as the typical educational requirement. Familiarity with CRM systems, ticketing platforms, and basic knowledge of mobile devices and wireless plans are commonly expected in this role. Patience, active listening, and the ability to remain calm under pressure are key soft skills that enhance customer interactions. These skills and qualifications enable representatives to effectively resolve customer issues, build positive relationships, and support overall customer satisfaction and retention.

What are popular job titles related to Cell Phone Customer Service jobs in Alabama?

For Cell Phone Customer Service jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Cell Phone Customer Service jobs in Alabama look for?

The top searched job categories for Cell Phone Customer Service jobs in Alabama are:

Cell Phone Customer Service jobs near you
Infographic showing various Cell Phone Customer Service job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Store Associate / Phone Repair Technician

Batteries Plus - LIION Power Inc

Pelham, AL • On-site

$13.50 - $15/hr

Full-time

Posted 25 days ago

Job description

We offer on the job training. No experience required. But it's helpful if you are tech savvy.We pay $13.50 - $14.50 /hour + Commission on phone screen/battery installs, difficult car battery installs, flashlights sold, Alkaline sold, car/motorcycle battery chargers sold, lifetime car key fob & watch batteries sold and so much more!If you already have extensive phone and tablet repair experience pay is negotiable. (PAID BI-WEEKLY)$14.50 an hour will be giving after all Phone Repair Training has been completed. Training can start week one if the employee has the talent. Our goal is to have you complete Phone Repair Training within 30 days. We offer health insurance plansBatteries Plus is seeking to hire a full time Retail Sales Associate / Device Repair Technician to provide top-notch customer service while making sales and repairing our customers' devices. Do you have device repair experience with the motivation to advance your skills? Are you a customer service rockstar looking for a fun, fast-paced environment to work in? If so, keep reading! We are open Monday - Friday 8AM- 7PM Saturday 9AM - 7PM , Sunday 10 AM - 5PM. ABOUT BATTERIES PLUS BULBSBatteries Plus Bulbs was the first organization to respond to the evolving needs of the replacement battery market. The increasing demand for "specialty" and replacement batteries, combined with our reputation for solving battery problems and providing helpful advice, has led to our rapid success and expansion.We are passionate about what we do, and we have fun in the process. As sales continue to grow, so do the bonds in our company. We know that our success can only be attributed to the efforts of our hard-working team members which is why we offer competitive compensation, excellent benefits, and an enjoyable workplace. YOUR LIFE AS A RETAIL SALES ASSOCIATE / DEVICE REPAIR TECHNICIANYou arrive for each shift excited to meet new people and sell products, services, and solutions. Any clerk can sell a pack of AA batteries, but you are a trusted advisor that can recommend the right battery for the application whether it's a cell phone, truck, or recreational vehicle. You also answer inbound phone calls and happily answer customer questions. You love chatting with people and are able to make personal connections easily to ensure that every customer feels welcome and valued.You get to use your mechanical skills to repair our customers' cell phones, tablets, and other devices. Your experience has given you the confidence to assist our customers with their technology troubles. You feel good about representing a company with a solid reputation and playing an important part in their success. QUALIFICATIONSHigh school diploma or equivalentDependable transportationCustomer service and retail sales experience are preferred, but not required. Do you have strong communication skills? Are you friendly with excellent customer service skills? Can you easily build rapport? Are you sales savvy? Do you like to keep busy? Can you effectively prioritize multiple tasks? If so, apply now with our initial 3-minute, mobile-friendly application! We look forward to meeting you!
Job Posted by ApplicantPro