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Telephone Customer Service Jobs in Alabama (NOW HIRING)

CB&S Bank

Customer Service Specialist

Russellville, AL · On-site

$13.50 - $18/hr

Provide the best quality service to customers as well as all employees of the bank with regard to ... Serves as the telephone liaison in a fast-paced call center. MAJOR DUTIES AND RESPONSIBILITIES:

CB&S Bank

Customer Service Specialist

Russellville, AL

$13.25 - $17.25/hr

Provide the best quality service to customers as well as all employees of the bank with regard to ... Serves as the telephone liaison in a fast-paced call center. MAJOR DUTIES AND RESPONSIBILITIES:

CB&S Bank

Customer Service Specialist

Russellville, AL · On-site

$13.25 - $17.25/hr

Customer Service Specialist Call Center 361 Mustang Drive, Russellville, AL, USA Full Time General ... Serves as the telephone liaison in a fast-paced call center. Major Duties and Responsibilities:

CB&S Bank

Customer Service Specialist

Russellville, AL · On-site

$13.50 - $18/hr

Provide the best quality service to customers as well as all employees of the bank with regard to ... Serves as the telephone liaison in a fast-paced call center. MAJOR DUTIES AND RESPONSIBILITIES:

Clark Oil Company

CSR

Mobile, AL · On-site

$13 - $17.75/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Co

CSR

Daphne, AL · On-site

$14 - $19/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Company

CSR

Mobile, AL · On-site

$13.25 - $18/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Company

CSR

Semmes, AL · On-site

$13.50 - $18.25/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Company

CSR

Mobile, AL · On-site

$16 - $21.50/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Company

CSR

Mobile, AL · On-site

$12.25 - $16.50/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Company

CSR

Daphne, AL · On-site

$14 - $19/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Company

CSR

Mobile, AL · On-site

$16 - $21.75/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Co

CSR

Semmes, AL · On-site

$13.50 - $18.25/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Company

CSR

Mobile, AL · On-site

$13.25 - $18/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Company

CSR

Gulf Shores, AL · On-site

$13.50 - $18.50/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Company

CSR

Saraland, AL · On-site

$13.50 - $18.50/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

Clark Oil Co

CSR

Saraland, AL · On-site

$13.50 - $18.50/hr

Description: Customer Service Cashiers are responsible for providing customers with fast and ... Ability to use a computer, telephone, and other required equipment as needed. Ability to work as ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Alabama

Telephone Customer Service information

See Alabama salary details

$8

$17

$24

How much do telephone customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for telephone customer service in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Alabama?

For Telephone Customer Service jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Alabama look for?

The top searched job categories for Telephone Customer Service jobs in Alabama are:

What cities in Alabama are hiring for Telephone Customer Service jobs?

Cities in Alabama with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,438 per year, or $17 per hour.

Customer Service Specialist

Russellville, AL • On-site

CB&S Bank
Commercial Banking • 201 - 500 employees
Learn more about CB&S Bankexternal

$13.50 - $18/hr

Full-time

Re-posted 19 days ago

Job description

GENERAL FUNCTION:
Provide the best quality service to customers as well as all employees of the bank with regard to all financial products and services offered, such as demand deposit accounts, savings accounts, and loan accounts. Serves as the telephone liaison in a fast-paced call center. MAJOR DUTIES AND RESPONSIBILITIES:
  • Efficiently serves the needs of internal and external customers.
  • Answers inbound telephone calls, responds to customer inquiries and problems concerning their accounts, and gathers necessary information to document and resolve customer problems.
  • Maintains telephone call statistics and documents account information on the computer for each customer.
  • Processes telephone transfers and loan payments; quotes loan payoffs; and processes stop payments requests made by phone.
  • Monitors, answers or forwards all e-mail records received to the appropriate department or person.
  • Monitors and responds to online chats from website.
  • Maintains and applies knowledge of regulations governing transactions in relation to demand deposits and savings accounts.
  • Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.
  • Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website.
  • Responsible for answering debit card inquiries, including rest of PINs and ordering replacement cards.

ADDITIONAL RESPONSIBILITIES:
  • Maintains accurate department records.
  • Keeps abreast of all bank products and services.
  • Cross-sells to existing and prospective customers. Identifies sales referral opportunities and makes appropriate referrals and participates in sales campaigns as identified.
  • Performs any other duties assigned by supervisor.

JOB QUALIFICATIONS:
  • High school graduate or equivalent.
  • Extensive knowledge of deposits and loans with a minimum of two years of bookkeeping experience, customer service experience or related experience.
  • Ability to perform repetitive tasks.
  • Ability to sit for extended periods of time.
  • Good communication skills, both verbal and written.
  • Demonstrates proficiency and commitment to excellence in performance of duties.

STANDARDS OF PERFORMANCE:
  • Report to work in a timely manner.
  • Complete work accurately and efficiently.
  • Maintain positive work-environment with co-workers and customers.
  • Conduct customer relations in a manner that will enhance the overall marketing effort of the bank. Provide courteous and professional service to all customers.
  • Requires ability to work well with others.
  • Follow all company policies and procedures.

EQUIPMENT INVOLVED:
Calculator, telephone, copier, and other business related equipment on bank premises.

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