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Casino Supervisor Jobs in Wisconsin (NOW HIRING)

Potawatomi Casino Hotel

Wardrobe Supervisor

Milwaukee, WI · On-site

$17 - $23.50/hr

As a Wardrobe Supervisor, you will oversee the day-to-day operation of the Wardrobe department ... When on the casino floor the noise level increases and it is not smoke free. Disclaimer The above ...

Oneida Casino

Accountant General Ledger

Green Bay, WI

$24.24/hr

Wisconsin's first choice for casino entertainment. Mission : Gaming professionals working together ... Under general supervision of the Accounting Supervisor, calculates, reviews and reconciles ...

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Casino Supervisor information

See Wisconsin salary details

$27.3K

$77.5K

$166K

How much do casino supervisor jobs pay per year?

As of May 27, 2026, the average yearly pay for casino supervisor in Wisconsin is $77,474.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $92,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Casino Supervisor, and why are they important?

To thrive as a Casino Supervisor, you need in-depth knowledge of gaming regulations, casino operations, and supervisory experience, often supported by a high school diploma or relevant certifications. Familiarity with casino management systems, surveillance tools, and compliance software is typically required. Exceptional leadership, conflict resolution, and customer service skills help you manage staff and address patron concerns effectively. These abilities are crucial to maintain a safe, fair, and profitable gaming environment while ensuring regulatory compliance and guest satisfaction.

What are some common challenges faced by a Casino Supervisor and how can they be effectively managed?

Casino Supervisors often encounter challenges such as managing disputes between guests and staff, ensuring compliance with gaming regulations, and maintaining a high level of customer service in a fast-paced environment. Effective supervisors rely on strong communication and conflict resolution skills, as well as thorough knowledge of casino policies and procedures. Staying organized and proactive, regularly updating training, and fostering teamwork among staff are key strategies to address these challenges and ensure smooth casino operations.

What are Casino Supervisors?

Casino Supervisors are professionals responsible for overseeing the daily operations and staff within a casino. They ensure that all gaming activities comply with legal regulations and casino policies, handle customer disputes, and monitor gaming tables to detect any irregularities or cheating. Additionally, they supervise dealers and other floor staff, schedule shifts, and provide training when necessary. Their role is vital for maintaining a fair, safe, and enjoyable environment for both guests and employees.

What is the difference between Casino Supervisor vs Casino Dealer?

AspectCasino SupervisorCasino Dealer
Primary RoleOversees gaming operations, manages staff, ensures complianceOperates gaming tables, deals cards, interacts directly with players
Required CredentialsExperience in gaming, knowledge of casino regulations, sometimes supervisory certificationGaming license or certification, training in dealing procedures
Work EnvironmentManagement setting within casino, overseeing multiple tables or areasAt gaming tables, directly engaging with players
Employer & Industry UsageCasino management teams, gaming establishmentsCasino floors, gaming venues

The main difference between a Casino Supervisor and a Casino Dealer is that the supervisor manages gaming operations and staff, ensuring compliance and smooth functioning, while the dealer focuses on operating gaming tables and engaging directly with players. Both roles require specific certifications and are essential to casino operations, but they differ in responsibilities and daily activities.

What are popular job titles related to Casino Supervisor jobs in Wisconsin? For Casino Supervisor jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Casino Supervisor jobs in Wisconsin look for? The top searched job categories for Casino Supervisor jobs in Wisconsin are:
What are popular job titles related to Casino Supervisor jobs in WI? For Casino Supervisor jobs in WI, the most frequently searched job titles are:
Casino Supervisor jobs near you
Infographic showing various Casino Supervisor job openings in Wisconsin as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,474 per year, or $37.2 per hour.

Hotel Front Desk Supervisor

Lake of the Torches Casino

Lac Du Flambeau, WI • On-site

$16 - $18/hr

Full-time

Posted 9 days ago

Job description

DEADLINE: Open Until Filled

SUMMARY: The primary responsibility of this position is to supervise and manage the activities of hotel front desk department staff and assist in the management of all hotel department operations.

DUTIES AND RESPONSIBILITIES:

  1. Is responsible for assisting in the supervision and performance of the hotel front desk department staff including hiring, scheduling, performance reviews, disciplinary actions, training and development activities.
  2. Ensures that hotel front desk department staff is providing exceptional guest services to assist in guest relations and the overall profitability of the Lake of the Torches Resort Casino.
  3. Assists in the monitoring of internal operations including daily operations, scheduling and management of policies and procedures.
  4. Trains and orients hotel front desk staff to position responsibilities and department operating procedures.
  5. Responsible for providing a diverse variety of administrative activities in support of the Hotel department including providing information, responding to routine questions or inquiries.
  6. Supervises the activities of the front desk and performs all front desk activities including providing telephone coverage, taking & amending reservations, processing cancellations, creating room blocks, checking guests in and out and assigning rooms.
  7. Is responsible for reviewing confirmed reservations with expected arrivals and monitors discrepancies in overbooking, guarantees, routing or other guest requests or needs.
  8. Manages all guest special requests and coordinates with Hotel Housekeeping Supervisor to ensure guests receive additional amenities, early or late check in or check out.
  9. Reviews night audits and other related documents for discrepancies for review by the Hotel Manager.
  10. Assists in the completion of all data entry for banquet postings and billings on a daily basis as well as the posting of payments for accounts receivable.
  11. Notifies appropriate staff of room blocking for conventions, tours or cleaning.
  12. Creates and maintains effective filing and communications systems.
  13. Works closely with the Hotel Manager to analyze department performance and implements enhancements and changes to maximize efficiencies.
  14. Is responsible for participating in the development and adherence to the hotel front desk department budget that my include staff and equipment forecasting.
  15. Responsible for recommending and maintaining hotel front desk department objectives, standards and policies and procedures for review by the Hotel Manager.
  16. Notifies manager, security, or facility administrator of situations that may affect guests, associates or the Lake of the Torches Resort Casino.
  1. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Responsible for the direct supervision of approximately seven associates.

SUPERVISION RECEIVED: Operates independently with supervision received from the Hotel Manager.

POSITION RELATIONSHIPS:

  1. Internal: Frequent contact with all food and beverage, banquet, housekeeping and engineering associates.
  2. External: Continual contact with guests, visitors and suppliers.

EDUCATION: A high school diploma or equivalent is required. Additional post high school education is highly desired.

EXPERIENCE: A minimum of two years working in hotel or other hospitality customer focused environment with supervisory experience is required. Must have experience with various office equipment including, PC’s, faxes, copiers, and ten key calculator.

KNOWLEDGE, SKILLS AND ABILITIES: Must possess excellent interpersonal, communication, organizational, delegation, problem-solving and customer service skills. Experience with PC’s and related software and familiarity with office equipment is required. Must be able to handle and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary.

WORKING ENVIRONMENT:

  1. Work Conditions: Responsibilities are performed in a normal office environment.
  2. Exposure to Hazards: May be exposed to situations where spills, wet floors, or guest behaviors may create undesirable conditions.
  3. Physical Requirements: Normal office physical requirements that include walking, sitting, standing, lifting and keyboarding.

LICENSE REQUIREMENTS: None.

BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Front Desk Supervisor to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance.

OTHER: Must be available to cover all shifts and work irregular hours with short notice. Must attend all mandatory meetings and participate in training and development activities.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by an individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills. Management reserves the right to revise the position description and to require that other tasks be performed if or when the position changes.


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