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Case Processing Specialist Jobs (NOW HIRING)

Akima, LLC

Case Processing Specialist

Tucson, AZ · On-site

Akima Global Services (AGS) is looking for Case Processing Specialists for the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) Arizona detention facilities. To join ...

Akima, LLC

Case Processing Specialist

Phoenix, AZ · On-site

Akima Global Services (AGS) is looking for Case Processing Specialists for the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) Arizona detention facilities. To join ...

The GEO Group

CASE PROCESSING SPECIALIST

Aurora, CO · On-site

$32.55/hr

The Case Processing Specialists assists ICE Personnel with immigration records management and document preparation. Works under the general direction of ICE field office personnel. Primary Duties and ...

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How much do case processing specialist jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for case processing specialist in the United States is $20.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What are Case Processing Specialists?

Case Processing Specialists are professionals responsible for managing, reviewing, and processing cases within organizations such as courts, government agencies, or private firms. Their duties often include verifying documents, entering data, ensuring compliance with regulations, and maintaining accurate records throughout the case lifecycle. They play a crucial role in ensuring cases move efficiently through administrative or legal procedures. Effective communication, attention to detail, and familiarity with relevant laws or guidelines are essential skills for this role.

What are the key skills and qualifications needed to thrive as a Case Processing Specialist, and why are they important?

To thrive as a Case Processing Specialist, you need strong organizational skills, attention to detail, and familiarity with case management procedures, often supported by an associate or bachelor's degree. Proficiency in data entry software, case management systems, and document management tools is typically required. Excellent time management, problem-solving abilities, and effective communication skills help set top performers apart. These skills ensure accuracy, efficiency, and seamless case progression, which are crucial for maintaining compliance and meeting deadlines in high-volume environments.

Is case management a stressful job?

Case Processing Specialists often handle complex cases that require attention to detail and adherence to deadlines, which can contribute to workplace stress. The level of stress varies depending on workload, organizational support, and individual coping skills, but managing multiple cases and meeting strict regulations are common challenges in the role.

What are some common challenges faced by Case Processing Specialists, and how can they be successfully managed?

Case Processing Specialists often encounter challenges such as managing high volumes of cases under tight deadlines, ensuring accuracy in data entry, and keeping up with frequently changing regulations and procedures. To successfully manage these challenges, it's important to develop strong organizational skills, maintain clear communication with team members, and utilize available technology tools to streamline workflows. Proactively seeking clarification on complex cases and participating in team meetings can also help address issues early and ensure smooth case progression.

What is the role of a process specialist?

A process processing specialist is responsible for managing and optimizing workflows related to case or document handling within an organization. They analyze procedures, ensure compliance, and use tools like case management software to improve efficiency and accuracy in processing tasks.

What does a case processor do?

A case processing specialist reviews, organizes, and manages cases or applications to ensure accuracy and completeness. They verify information, input data into systems, and follow procedures to facilitate case resolution or approval, often using specialized software and adhering to deadlines.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executives, specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. Certain roles in finance, technology, and law, especially with bonuses, stock options, or ownership stakes, also reach this level. Achieving such income typically requires advanced skills, extensive experience, and often leadership responsibilities.
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What states have the most Case Processing Specialist jobs? States with the most job openings for Case Processing Specialist jobs include:
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Case Processing Specialist jobs near you
Infographic showing various Case Processing Specialist job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,188 per year, or $20.8 per hour.
Case Processing Specialist

Case Processing Specialist

Akima, LLC

Tucson, AZ • On-site

Full-time

Retirement

Posted 15 days ago

Akima rating

7.3

Company rating: 7.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

249th of 357 rated engineering

Job description

Akima Global Services (AGS) is looking for Case Processing Specialists for the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) Arizona detention facilities.
To join our team of outstanding professionals, apply today!
Responsibilities
  • Provide administrative support to ICE immigration officials processing immigration cases and performing all peripheral activities, records management, and document preparation.
  • Prepare, review, and manage case files, ensuring accuracy and completeness in all documentation.
  • Ensure Alien Files (A-files) and ICE systems reflect a case status that is updated, accurate, and complete.
  • Accurately enter data into ICE systems, ensuring compliance with agency protocols and data integrity requirements.
  • Maintain and update electronic and paper-based case files, ensuring compliance with federal privacy laws, DHS policies, and federal data security requirements.
  • Retrieve, compile, and organize county, state, and federal court records, conviction documents, and supporting case materials from multiple databases, and other government sources.
  • Maintain up-to-date case status records, court scheduling details, and case tracking logs.
  • Generate case status reports and monitoring dashboards.
  • Assist with docket coordination with EOIR and USCIS. Coordinate with ICE personnel to facilitate hearings, removals, and case updates.
  • Review appropriate paperwork for completeness and accuracy.
  • Ensure all administrative applications are reviewed, A-files are updated, and docket officers timely notified for appropriate law enforcement action.
  • Track compliance with release conditions and report violations, as applicable.
  • Assist ICE Office of Principal Legal Advisor (OPLA) in obtaining criminal history checks and other supporting documentation as needed prior to court.
  • Assist ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.

Removal and Post Removal Management duties:
  • Organize and prepare removal documents and coordinate with ICE personnel for scheduling removal and staging flights. Ensure all documentation is prepared and accurate.
  • Ensure detainees scheduled for removal have the necessary documentation in A-files per ICE instructions.
  • Ensure travel information, ICE Air scheduling and manifest(s) are completed, detention center release forms are prepared, and property inventories/receipts are ready on the scheduled time and day of departure.
  • Ensure detainees have the necessary legal paperwork, seven-day supply of medications, property, and valuables before transfer or removal.
  • Collect, review for completeness and accuracy, and file signed Form I-205 Warrant of Removal/Deportation departure verifications in A-file
  • Ensure case is closed in ICE data systems and file is transferred to the National Record Center for storage.

Other duties:
  • Utilize translators or advanced translation software to communicate fluently in the detainee's native language.
  • Provide other logistical and administrative support for ICE personnel as assigned.
  • Provide surge support after hours, including expanded breadth and depth of tasks, as required.

Qualifications
  • US citizen and have resided in the U.S. for the last five years.
  • At least 21 years of age.
  • Valid driver's license
  • Possess a high school diploma or equivalent (GED).
  • 3+ years' experience in immigration case management support or related experience in social services/human services, prisoner and probation case management, healthcare case management, and/or other related industries.
  • Pass a criminal background and consumer credit check (no criminal record and good credit).
  • Obtain and maintain a DHS/ICE Government clearance.
  • Ability to work on-site with travel 25% of the time.
  • Pass all pre-employment and random drug tests.
  • Exceptional writing and verbal communication skills; ability to interact effectively with a multidisciplinary team.
  • Strong English language speaking, reading, and writing skills. Bilingual in the Spanish language is preferred.
  • Possess strong writing skills with the ability to compose complex, detailed and comprehensive reports derived from multiple sources within strict time frames and with 100% accuracy.
  • Strong proven computer skills with ability to navigate multiple systems and databases to extract pertinent information and keep databases updated with accurate current case status and other information.
  • Strong critical thinking ability to analyze data and/or unique situations and make recommendations to ICE personnel.
  • Demonstrate strong empathy and compassion in a fast-paced environment; with ability to build trust with vulnerable or stressed individuals.
  • Possess a high degree of integrity, accountability and adherence to all DHS ICE policies, procedures, directives, and standards.
  • Must be trustworthy, reliable, and detail oriented.
  • Ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles; with a cross-cultural perspective.
  • Ability to tactfully and professionally communicate with the general public.
  • Ability to maintain poise and self-control during potential emergencies and unexpected situations that may involve mental and physical stress such as disturbances, altercations, fires, and building evacuations.
  • Maintain a professional personal appearance, calm demeanor, and discretion with confidential information.

Job ID
2026-23369
Work Type
On-Site
Company Description
Work Where it Matters
AGS, an Akima company, is not just another federal security solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGS delivers the people, equipment, and processes that safeguard federal buildings, military bases, and detention centers while supporting customers' complex missions.
As an AGS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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