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Case Management Jobs in Springfield, MA (NOW HIRING)

Catholic Charities

BOOST Case Manager

Hartford, CT · On-site

$20.25 - $26/hr

Case Management & Participant Support * Establish and maintain positive, supportive relationships with BOOST participants. * Assist participants in enrolling in local colleges, universities, training ...

Baystate Health

RN Case Manager

Springfield, MA · On-site

Uses Case Management skills to ensure quality patient-centered care is achieved. Utilizes effective communication with peers, patients, and families. Performs daily review of cases and makes ...

genex

Bilingual Medical Field Case Manager

Hartford, CT · On-site

$21.75 - $27.50/hr

... case management process. Works as an intermediary between carriers, attorneys, medical care providers, employers and employees to ensure appropriate and cost-effective healthcare services and a ...

Genex

Bilingual Medical Field Case Manager

Hartford, CT · On-site

$21.75 - $27.50/hr

... case management process. Works as an intermediary between carriers, attorneys, medical care providers, employers and employees to ensure appropriate and cost-effective healthcare services and a ...

genex

Bilingual Medical Field Case Manager

Hartford, CT · On-site

$21.75 - $27.50/hr

... case management process. Works as an intermediary between carriers, attorneys, medical care providers, employers and employees to ensure appropriate and cost-effective healthcare services and a ...

Regard Healthcare

Case Manager

Cummington, MA

$24 - $27/hr

```html Case Manager Location: Cummington, MA, 01026 Position Summary The Case Manager is a vital ... Effective time management and organizational skills * Clear and professional telephone ...

Baystate Health

RN Case Manager 32 hour

Westfield, MA · On-site

Provides quality case management coverage seven days a week Job Requirements: 1) Uses Case Management skills to ensure quality patient-centered care is achieved. Utilizes effective communication with ...

Baystate Health

RN Case Manager 32 hour

Westfield, MA · On-site

Provides quality case management coverage seven days a week Job Requirements: 1) Uses Case Management skills to ensure quality patient-centered care is achieved. Utilizes effective communication with ...

Trinity Health

RN Case Manager, VNA

Northampton, MA · On-site

$2K/wk

BLS Must-Have: RN case management experience Description: Under the direction of the Clinical Team Manager and within established organizational and departmental policies and procedures, responsible ...

South Middlesex Opportu

Case Manager, PDPR

Palmer, MA · On-site

$20.50 - $26.25/hr

Provide case management services in a 19-bed program serving homeless individuals in early recovery. 10 beds are permanent beds targeted for individuals who are chronically homeless and with a ...

Gandara

Case Manager | Avanzando

Ludlow, MA · On-site

$24/hr

To provide advocacy/case management services, * To develop strong, supportive relationships with the clients, and provide for client care and safety. * To complete all clinical documentation and ...

Gandara

Case Manager | GRSW

Holyoke, MA · On-site

$24/hr

To provide advocacy/case management services * To develop strong, supportive relationships with the clients, and provide for client care and safety. * To complete all clinical documentation and ...

Gándara Center

Case Manager | Avanzando

Ludlow, MA · On-site

$24/hr

To provide advocacy/case management services, * To develop strong, supportive relationships with the clients, and provide for client care and safety. * To complete all clinical documentation and ...

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Case Management information

See Springfield, MA salary details

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How much do case management jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for case management in Springfield, MA is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $24.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Case Manager, and why are they important?

To thrive as a Case Manager, you need strong assessment, planning, and organizational skills, often supported by a degree in social work, nursing, or a related field. Familiarity with case management software, electronic health records, and relevant certifications such as CCM (Certified Case Manager) are typically required. Exceptional communication, empathy, and problem-solving abilities help you build trust and effectively advocate for clients. These skills ensure comprehensive, client-centered care and successful outcomes in complex, multidisciplinary environments.

How does a case manager typically collaborate with other professionals to support clients?

Case managers often work closely with a multidisciplinary team that may include social workers, healthcare providers, counselors, and community resource coordinators. They act as a central point of contact, facilitating communication between all parties to ensure clients receive comprehensive and coordinated care. Regular meetings, case conferences, and detailed documentation are common practices to track progress and address any challenges. This collaboration is essential for developing effective care plans and achieving the best outcomes for clients.

What is case management?

Case management is a collaborative process in which a case manager assesses, plans, coordinates, and monitors the services required to meet an individual's health or social needs. Case managers work with clients to ensure they receive the appropriate resources, support, and care, often acting as a liaison between clients, families, and service providers. This role is common in healthcare, social services, and legal fields, aiming to improve outcomes and promote client well-being.

What is the difference between Case Management vs Social Work?

AspectCase ManagementSocial Work
Required CredentialsCertification (e.g., CCM), relevant experienceDegree in social work (BSW, MSW), licensure
Work EnvironmentHealthcare facilities, community agencies, insurance companiesHospitals, schools, social service agencies
Employer & Industry UsageHealthcare, insurance, community programsPublic and private social service organizations

While both roles focus on supporting individuals, Case Management primarily involves coordinating services and resources for clients, often within healthcare or insurance settings. Social Work encompasses a broader scope, including counseling, advocacy, and addressing social issues. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Case Management jobs in Springfield, MA? The most popular types of Case Management jobs in Springfield, MA are:
What job categories do people searching Case Management jobs in Springfield, MA look for? The top searched job categories for Case Management jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Case Management jobs? Cities near Springfield, MA with the most Case Management job openings:
Case Management jobs near you
Infographic showing various Case Management job openings in Springfield, MA as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,576 per year, or $22.9 per hour.
BOOST Case Manager

BOOST Case Manager

Catholic Charities

Hartford, CT • On-site

$20.25 - $26/hr

Full-time

Posted 29 days ago

Job description

POSITION SUMMARY

The BOOST Case Manager is an experienced human services professional responsible for providing comprehensive case management and administrative support for the BOOST program. This position works with a high degree of independence and plays a key role in supporting participant success by addressing basic needs, coordinating community resources, and assisting with education and workforce advancement. The Case Manager also supports program outreach, recruitment, marketing, and community engagement activities.

GENERAL DUTIES & RESPONSIBILITIES:

Case Management & Participant Support

  • Establish and maintain positive, supportive relationships with BOOST participants.
  • Assist participants in enrolling in local colleges, universities, training programs, and apprenticeships aligned with their career goals.
  • Conduct regular follow‑up with participants to monitor progress toward educational and vocational goals.
  • Identify and address barriers to success through case management activities, including needs related to healthcare, mental health, basic needs, and employment.
  • Maintain up‑to‑date knowledge of community resources, including 211 and other social service systems.
  • Collaborate and refer participants to community providers to ensure timely, effective support for individuals and families.

Program Outreach, Marketing & Community Engagement

  • Support program recruitment efforts by marketing BOOST services to parents, caregivers, and local stakeholders.
  • Participate in planning, implementation, and coordination of center events.
  • Represent the program at community events, meetings, and outreach activities to build partnerships and visibility.
  • Build and sustain relationships with community partners to enhance program offerings and participant success.

Administrative & Operational Responsibilities

  • Complete required documentation, including family assessments, evaluations, and reporting materials.
  • Provide coordination and support for family center volunteers and the clothing bank.
  • Work collaboratively with agency staff to ensure that program enrollment meets targeted capacity.
  • Perform other duties as assigned by the Program Supervisor, Director, or agency leadership.

PERFORMANCE & QUALITY IMPROVEMENT (PQI) RESPONSIBILITIES

  • Ensure accurate and consistent collection of program data.
  • Participate in quarterly file reviews to maintain quality and compliance.
  • Identify trends, patterns, and areas for improvement in administrative and program services.
  • Utilize data results to support strategic decision‑making and continuous program improvement.

QUALIFICATIONS

  • Associate degree in Human Services, Social Work, or a related field preferred; a minimum of two years of experience in social services strongly encouraged.
  • Strong oral and written communication skills.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Bilingual ability (Spanish/English) strongly preferred.
  • Demonstrated cultural competence and commitment to integrating diverse cultural beliefs and practices into service delivery.
  • Strong networking skills and familiarity with local community resources and best practices in family‑focused support.
  • Personal attributes include empathy, warmth, reliability, professionalism, and a strength-based approach.
  • Ability to work independently, exercise sound judgment, adapt to changing priorities, and maintain high levels of motivation.