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Case Management Support Specialist Jobs (NOW HIRING)

Build Inc

Intervention Support Specialist

Chicago, IL

$22.38 - $23.08/hr

Services include both short-term case management focused on stabilization and resource connection ... The Intervention Support Specialist reports to the Manager of Intervention Support Services.

Build Inc

Intervention Support Specialist

Chicago, IL · On-site

$22.38 - $23.08/hr

Intervention Support Specialist (ISS) (40 hours, Full-time) Non-exempt BUILD, Inc. (Broader Urban ... Services include both short-term case management focused on stabilization and resource connection ...

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How much do case management support specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for case management support specialist in the United States is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case management support specialist?

To thrive as a Case Management Support Specialist, you need a background in social services or a related field, strong organizational skills, and basic case management knowledge, often supported by relevant certifications or training. Familiarity with case management software, client databases, and documentation systems is typically required. Exceptional interpersonal skills, attention to detail, and the ability to manage multiple priorities help you stand out in this role. These skills ensure effective client support, accurate record-keeping, and smooth collaboration with case managers and other stakeholders.

What are some common challenges faced by case management support specialists, and how can they be addressed?

Case Management Support Specialists often manage high caseloads while ensuring individualized attention to each client, which can be challenging in fast-paced environments. Balancing administrative duties, such as documentation and coordination, with direct client support requires strong organizational skills and effective time management. Collaborating with social workers, healthcare providers, and community agencies is essential for achieving positive outcomes, so strong communication skills and adaptability are valuable assets. To address these challenges, specialists can leverage technology for case tracking, participate in regular team meetings for support, and prioritize self-care to prevent burnout.

What is a case management support specialist?

A Case Management Support Specialist is a professional who assists case managers in coordinating and organizing services for clients. They help with administrative tasks, data entry, documentation, and communication between clients, service providers, and other stakeholders. Their role is vital in ensuring that clients receive timely and effective support, allowing case managers to focus on more complex aspects of client care. Case Management Support Specialists often work in healthcare, social services, or non-profit organizations, supporting diverse populations with various needs.

What qualifications do you need to be a case management support specialist?

A case management support specialist typically needs a high school diploma or equivalent, with some roles requiring a bachelor's degree in social work, healthcare, or related fields. Relevant skills include strong communication, organization, and familiarity with case management software; certifications such as Certified Case Manager (CCM) can also be beneficial. Prior experience in social services or healthcare settings is often preferred.
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Case Management Support Specialist jobs near you
Infographic showing various Case Management Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,620 per year, or $23.9 per hour.

Management Support Specialist

US Department of the Army

Schofield Barracks, HI • On-site

$77K/yr

Full-time

Posted 5 days ago

United States Army rating

6.2

Company rating: 6.2 out of 10

Based on 489 frontline employees who took The Breakroom Quiz

44th of 49 rated military and defense

Job description

About the Position: Serves as a Management Support Specialist for the 599th Army Transportation Brigade. The position administers programs that include civilian and military personnel management, training, manpower, unit and personnel awards, travel related regulations and documentations, civilian payroll, and miscellaneous administrative reports.Qualifications:

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.


  • Current Department of Army Civilian Employees
  • Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
  • Interagency Career Transition Assistance Plan
  • Land Management Workforce Flexibility Act
  • Military Spouses, under Executive Order (E.O.) 13473
  • Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
  • Priority Placement Program, DoD Retained Grade Preference Eligible
  • Veterans Employment Opportunity Act (VEOA) of 1998


In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes administering civilian and military personnel programs; processing personnel actions; advising management on HR policies and procedures; coordinating recruitment, training, and awards; and managing administrative programs such as records management, travel, payroll, or timekeeping.
This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).
OR
Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Business Management.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education:FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.Employment Type: OTHER

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National security, health care and social assistance, national security and international affairs and public administration

Company size

10,000+ Employees

Headquarters location

Arlington, VA, US

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