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Case Management Support Specialist Jobs (NOW HIRING)

The Pennsylvania State University

$14.75 - $19/hr

Case Management Support * Triage calls and/or emails and assign cases in case management system. * Provideappropriate referralsand resources, including but not limited to, medical care, food and ...

Butte County

Child Support Specialist I

Oroville, CA · On-site

$43K - $64K/yr

Updates information in case management system, generates documents and completes appropriate ... Child Support Specialist II: Two (2) years full-time clerical experience in a social services or ...

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How much do case management support specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for case management support specialist in the United States is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.64 per hour, depending on experience, location, and employer.

What is a case management support specialist?

A Case Management Support Specialist is a professional who assists case managers in coordinating and organizing services for clients. They help with administrative tasks, data entry, documentation, and communication between clients, service providers, and other stakeholders. Their role is vital in ensuring that clients receive timely and effective support, allowing case managers to focus on more complex aspects of client care. Case Management Support Specialists often work in healthcare, social services, or non-profit organizations, supporting diverse populations with various needs.

What are the key skills and qualifications needed to thrive as a case management support specialist?

To thrive as a Case Management Support Specialist, you need a background in social services or a related field, strong organizational skills, and basic case management knowledge, often supported by relevant certifications or training. Familiarity with case management software, client databases, and documentation systems is typically required. Exceptional interpersonal skills, attention to detail, and the ability to manage multiple priorities help you stand out in this role. These skills ensure effective client support, accurate record-keeping, and smooth collaboration with case managers and other stakeholders.

What are some common challenges faced by case management support specialists, and how can they be addressed?

Case Management Support Specialists often manage high caseloads while ensuring individualized attention to each client, which can be challenging in fast-paced environments. Balancing administrative duties, such as documentation and coordination, with direct client support requires strong organizational skills and effective time management. Collaborating with social workers, healthcare providers, and community agencies is essential for achieving positive outcomes, so strong communication skills and adaptability are valuable assets. To address these challenges, specialists can leverage technology for case tracking, participate in regular team meetings for support, and prioritize self-care to prevent burnout.
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Case Management Support Specialist jobs near you
Infographic showing various Case Management Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,620 per year, or $23.9 per hour.

Aeromedical Case Management Support

KSA Integration

Warner Robins, GA • On-site

$21.48/hr

Full-time

PTO

Re-posted 10 days ago

Job description

Description

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: (1) Warrior Readiness, and (2) Warrior Care. We are a rapidly growing government contractor that has built a reputation for focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA has been awarded the Inc. Best Workplaces, a prestigious list of businesses recognized for the value placed on company culture, standout worker benefits, and the prioritization of employee well-being, every year from 2019 to 2025. KSA also earned recognition on the Best for Vets List by Military Times from 2019 to 2025 and garnered the Department of Labor "Hire Vets" Platinum Medallion Award from 2021 to 2025.


Position Overview: This position supports the AFRC Aeromedical Case Management Support as a Aeromedical Case Processor. Nearly 70,000 Air Force Reservists depend on timely aeromedical case processing to stay ready to fly, deploy, and serve, and this program keeps that pipeline moving for the Office of the Command Surgeon, Headquarters Air Force Reserve Command, at Robins AFB, Georgia. In this role, you keep Reservists' aeromedical cases moving: receiving case files, verifying completeness, entering and updating cases in Air Force medical systems, chasing missing documentation from field units, and tracking every case to decision.


This Position is Contingent Upon Award



Benefits:

  • Full Health & Welfare benefit delivery per the Service Contract Act, provided in addition to the hourly wage rate (Wage Determination 2015-4495, Houston/Peach Counties, GA)
  • 11 paid federal holidays
  • 2 weeks paid vacation after 1 year
  • Paid sick leave
  • Mission-first veteran culture
  • Full paid training and certification program - you will be trained and certified on every system and case type before working independently

Job Type: Full-time / Non-Exempt


Pay Rate: $21.48 per hour plus full Health & Welfare benefits


Number of Openings: 4


Location: On-site, Robins AFB, Warner Robins, GA. Standard weekday schedule, 0800-1600, no weekends. Limited situational telework.


Anticipated Start Date: 31 August 2026 (pending contract award)


Position Responsibilities:

  • Enter and update cases in AIMWTS, ECT, PEPP, and MEDXS; keep every system current and in agreement.
  • Review case files for completeness against Air Force medical standards; request corrections from reserve medical units in writing.
  • Track cases through review; keep units informed of status; compile final dispositions and member mail-outs.
  • Coordinate exam scheduling with military and civilian providers.


Requirements

 Position Requirements:

  • 2+ years of medical records or medical administrative experience; military medical environment preferred (USAF PES, MTF, aeromedical, or equivalent).
  • High school diploma required.
  • Medical terminology and ICD-10 familiarity; accurate high-volume data entry (QWERTY and 9-key); Microsoft Office and PDF proficiency.
  • Must be able to obtain a favorable Tier 1 (NACI) background investigation; current or prior investigation is a plus.

Preferred Skills/Experience:

  • Prior 4N0X1 Aerospace Medical Service, AF medical records, or MTF experience.
  • AIMWTS or PEPP fluency.
  • Military spouse or veteran with base access history.

KSA Integration is an Equal Opportunity Employer. Veterans and military spouses are strongly encouraged to apply. 

Apply