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Case Management Coordinator Jobs in Puerto Rico (NOW HIRING)

Infosys

Senior Process Associate

Aguadilla, PR · On-site

$13.50 - $16/hr

... coordination, process training and certifications for the team, talent management related ... and case management in order to meet SLA and customer experience metrics * Executes client ...

UHS

PR · On-site

Offers support to Case Managers and to all the efforts related to complying with handling the phone ... Timely coordination of care for members and dependents is essential. * Issue authorizations for ...

UHS

PR · On-site

Offers support to Case Managers and to all the efforts related to complying with handling the phone ... Timely coordination of care for members and dependents is essential. * Issue authorizations for ...

Sartorius AG

HR Service Partner

Yauco, PR · On-site

$52 - $76/hr

Manage onboarding and offboarding processes, including coordination of welcome sessions and ... Responsible of developing HR knowledge articles and case management content.Participate in ...

New

DaVita

Transplant Liaison - Anaheim, CA

Arecibo, PR

$80K/yr

Minimum of 3+ years of experience in transplant coordination, nephrology, or dialysis * Experience working with ESKD, and transplant patients in a clinical or case management setting. * Knowledge of ...

Sartorius Stedim Biotech

HR Service Partner

Yauco, PR · On-site

Manage onboarding and offboarding processes, including coordination of welcome sessions and ... Responsible of developing HR knowledge articles and case management content. * Participate in ...

Centers Home

RN Clinical Manager

San Juan, PR

... Coordinators of Care (COC) and other Clinical staff * Assures the periodic reassessment of and ... case conferencing? * Maintains effective communication with staff and patients * Serves as a ...

Jobtailor

IT Project Manager

San Juan, PR · On-site

$90 - $120/hr

Use Case Development * Product Backlog Management * Technical Requirements Documentation * Quality Metrics Review * Project Scheduling * Effort Estimation * Debugging Coordination * Software Design ...

New

Deca Analytics

Marketing Manager

San Juan, PR · On-site

$70 - $95/hr

... coordination from the ground up. This is a hands‑on, builder role for someone who can both set ... case studies, and testimonials. * Turn each client engagement into multiple reusable assets ...

New

DECA

Marketing Manager

San Juan, PR · On-site

$70 - $90/hr

... Management San Juan, PR, PR 6 days ago Requisition ID: 1046 About DECA Analytics DECA Analytics is ... coordination from the ground up. This is a hands‑on, builder role for someone who can both set ...

New

Fresenius Medical Care

Union Dietitian

San German, PR · On-site

Collaborates and coordinates with team members in provision of Pre-ESRD education as appropriate. * When appropriate, works with Case Manager to coordinate plan of care for patient education and ...

Fresenius Medical Care

Union Dietitian

Mayaguez, PR · On-site

Collaborates and coordinates with team members in provision of Pre-ESRD education as appropriate. * When appropriate, works with Case Manager to coordinate plan of care for patient education and ...

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Case Management Coordinator information

What does a case management coordinator do?

A Case Management Coordinator is responsible for overseeing and coordinating care plans for clients or patients, ensuring they receive appropriate services and support. They assess client needs, collaborate with healthcare providers, social workers, and other professionals, and monitor progress to achieve optimal outcomes. Their role often involves arranging resources, tracking documentation, and advocating for the best interests of those they support. This position is common in healthcare, social services, and insurance settings.

What are the key skills and qualifications needed to thrive as a case management coordinator?

To thrive as a Case Management Coordinator, you need a solid background in healthcare, social work, or a related field, often supported by a relevant degree or certification such as CCM or RN licensure. Familiarity with case management software, electronic medical records (EMR), and insurance processes is typically required. Strong organizational skills, empathy, and effective communication are crucial soft skills for coordinating care and advocating for clients. These abilities ensure efficient resource allocation, continuity of care, and positive outcomes for clients and healthcare organizations.

How does a case management coordinator typically collaborate with healthcare providers and community resources?

As a Case Management Coordinator, you will regularly communicate with physicians, nurses, therapists, and social workers to develop and oversee patient care plans. Collaboration often extends to community agencies and support services to ensure clients receive comprehensive, coordinated care. This role requires strong interpersonal skills and the ability to advocate effectively for clients while balancing diverse perspectives within an interdisciplinary team. Building and maintaining these professional relationships is key to achieving positive outcomes for patients.

What is the difference between Case Management Coordinator vs Social Worker?

AspectCase Management CoordinatorSocial Worker
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; certifications varyRequires a bachelor's or master's degree in social work (BSW or MSW); licensure often needed
Work EnvironmentHealthcare facilities, community agencies, insurance companiesHospitals, clinics, community organizations, government agencies
Employer & Industry UsageHealthcare providers, insurance companies, social service agenciesPublic and private social service organizations, healthcare settings
Common Search & ComparisonOften compared for roles involving care coordination and resource managementCompared for direct client advocacy and counseling roles

While both roles involve supporting clients and coordinating services, Case Management Coordinators primarily focus on organizing care plans and resources within healthcare or insurance settings. Social Workers often provide direct counseling, advocacy, and broader social support. The roles overlap in client interaction but differ in scope and responsibilities.

Is a case management coordinator an entry-level position?

A case management coordinator position can be entry-level or require some experience, depending on the organization. Entry-level roles typically require strong communication skills and a relevant degree, while more advanced positions may need previous case management experience or certifications such as the Certified Case Manager (CCM).

What are the top 3 qualities a case management coordinator should have?

A case management coordinator should have strong communication skills to effectively interact with clients and team members, organizational abilities to manage multiple cases efficiently, and problem-solving skills to develop appropriate care plans. Additionally, empathy and attention to detail are important for understanding client needs and ensuring accurate documentation.

What are the most commonly searched types of Case Management jobs in Puerto Rico?

The most popular types of Case Management jobs in Puerto Rico are:

What are popular job titles related to Case Management Coordinator jobs in Puerto Rico?

For Case Management Coordinator jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Case Management Coordinator jobs in Puerto Rico look for?

The top searched job categories for Case Management Coordinator jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Case Management Coordinator jobs?

Cities in Puerto Rico with the most Case Management Coordinator job openings:

Case Management Coordinator jobs near you
Infographic showing various Case Management Coordinator job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Senior Process Associate

Infosys

Aguadilla, PR • On-site

$13.50 - $16/hr

Full-time

Posted 7 days ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Job description


In the role of senior process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day-to-day customer interactions, knowledge management and process reengineering activities.
Responsibilities:
  • Executes transactions as per prescribed standard work and timelines such as entering orders, creating quotes, verifying documents, processing bills, analysis of data, responding to complaints/queries on mail and interacting with vendors or customers for order and case management in order to meet SLA and customer experience metrics
  • Executes client transaction and closes customer query/issue as per defined SOP/parameters prescribed
  • Complies to Standard Work and transitions of prior account managers in order to meet quality standards"
  • Handles individual cases that need re-work in order to ensure high customer satisfaction/NPS score from the end user
  • Shares experiences in order to facilitate capture of tacit knowledge
  • Delivers on the new process/approach in order to meet client and internal goals
  • Performs stand-alone activities or high volume transactions such as customer calls, emails, chats, requests/orders including cancelling, adding, and modifying per customer requirements in order to ensure SLA adherence, customer satisfaction, quality and compliance
  • Participates and contributes in team and/ or customer meetings
Basic Qualifications:
  • Minimum of12 months of Data Entry Related Experience
  • High School Diploma or GED Equivalent
Preferred Qualifications:
  • Proficient with Microsoft Office (Word and Excel)
  • Professional written and verbal communication
  • Analytical skills
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

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