Case Coordinator Jobs in Puerto Rico (NOW HIRING)

GENERAL DESCRIPTION: Coordinating and overseeing the YouthBuild implementation on site and case management to develop strategies to assure retention and help students with program participation and personal growth.

TASKS AND ESSENTIAL JOB RESPONSIBILITIES:

1. Implement program curriculums coordinate trainings and ensure quality program implementation.
2. Develop strategies to assure participant retention, and help with students’ adaptation to a working environment.
3. Coordinate with community schools to ensure sufficient recruitment for the EMPower program.
4. Do assessment of needs and social emotional wellbeing of the youth and design the strategies to support them in achieving their goals, including the initial retreat.
5. Work with the Youth Build Program Coordinator to assure full compliance with participant attendance, class performance, and required assessments.
6. Facilitate the psychoeducational program and promote the program inside and outside the community.
7. Case management to support and monitor youth in maintaining focus on goals and overcoming any challenges in job retention and educational pursuits.
8. Develop a comprehensive academic and social-emotional support plan for students that includes overseeing the Mental Toughness course and coordinating with emotional support programs such as Instituto de Psicotraumatología de Puerto Rico.
9. Write program reports and elevate red flags on compliance.
10. Collaborate and participate in organizational events and develop schedules with practical training sites.

SUPERVISORY RESPONSIBILITIES:

• Determine schedules, sequences, and assignments for work activities, based on work priority and skill of personnel.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Identify the developmental needs of others, developing formal educational or training initiatives, such as, coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Confer with personnel, to coordinate work activities, resolve employee grievances, or identify and review resources needed.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
• Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.

EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED:

• Bachelor’s degree in social work, psychology, education, sociology or related field. Master’s degree in related field preferable.
• One (1) or more years of experience working with communities, students or adolescents.
• Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

• Goal Oriented: Ability to execute actions, use resources efficiently, and make timely decisions according to the quality standards expected by the organization to obtain the expected results.
• Service Oriented: Ability to identify and understand the needs and expectations of people in relation to the organization, and serve them with the required quality.
• Teamwork: Ability to build cooperative relationships based on trust with the people whom will interact with at work. Promoting the achievement of the organization’s objectives.
• Effective Communication: Ability to listen and express in a clear, concrete and timely way through writing, verbal and non-verbal communication.
• Organizational Commitment: Ability and willingness to align one’s behavior with the needs, priorities, values and objectives of the organization, and act based on organizational policies and procedures.
• Willingness to Change: Ability to propose changes and adapt work actions to the new realities presented by the organization and its context.
• Professional Development: Ability to be an example, by practicing self-development, actively participating in learning forums and promoting the best human resources practices.
• Safety: Ability to quickly manage and alert a work-related safety and/or emergency.

• Extraordinary: Uses his talent and experience to clarify structure, roles and relationships and transform obstacles into opportunities.
• Missionary: Maintains self-control in situations of stress and conflict, seeks support when necessary and is committed to letting others know when their behaviors affect them.
• VISIONARY: Ability to identify and capitalize on opportunities that guarantee the fulfillment of organizational objectives.
• Collaborator: Demonstrates availability, cordiality and participates in face-to-face communication with colleagues and clients, uses email to inform.
• PARTICIPATIVE: Complies with established agreements and increases conversations, negotiating priorities and / or asking questions to validate information.
• CREATIVE: Promotes a sense of innovation for the development of new ideas, trends and processes to carry out their work.
• UTOPIAN: Focused on professional development and change management, ensuring to include all those who are impacted by the change.

DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Equal opportunities employer