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Case Coordinator Jobs in Puerto Rico (NOW HIRING)

Tetra Tech, Inc.

Case Manager

Ponce, PR · On-site

$19.50 - $25.25/hr

... coordinates with program leadership and technical teams to resolve issues and advance cases in ... Actively ensure quality case files and client interactions. * Work closely with program applicants ...

Tetra Tech

Case Manager

Ponce, PR

$19.50 - $25.25/hr

... coordinates with program leadership and technical teams to resolve issues and advance cases in ... Actively ensure quality case files and client interactions. * Work closely with program applicants ...

WESTCARE INC

Case Manager (51106)

Caguas, PR · On-site

$19.50 - $25/hr

The Case Manager coordinates behavioral health, medical, educational, social, and community-based services to ensure families receive integrated, person-centered, and culturally responsive care.

WESTCARE INC

Case Manager (51106)

Caguas, PR · On-site

$19.50 - $25/hr

The Case Manager coordinates behavioral health, medical, educational, social, and community-based services to ensure families receive integrated, person-centered, and culturally responsive care.

Encompass Health

Case Manager

Manati, PR

$17 - $21.75/hr

Case Manager Career Opportunity Recognized for your abilities as a Case Manager Are you ready for a Case Management role that brings your career closer to home and heart? Join Encompass Health, where ...

Five and Fly

Case Manager

Caguas, PR

$70K - $75K/yr

Case Manager Department: Case Manager Employment Type: Full Time Location: Caguas, PR Compensation: $70,000 - $75,000 / year Description **Skillbridge to Full-Time Employment Opportunity** The ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site

About the Role The Case Review Representative serves as a one-stop shop and intake of all calls (members and providers). Resolves tier one issues (user resets, provider data management, fax and ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site

About the Role The Case Review Specialist ensures that case documentation is provided by the provider for accurate and timely determinations and communicates with clinical and non-clinical staff to ...

Five and Fly, LLC.

Case Manager

Caguas, PR

$19.50 - $25/hr

**Skillbridge to Full-Time Employment Opportunity** The Capture Manager is entrusted with the strategic pursuit of new business opportunities, with a primary focus on securing government contracts or ...

Lifelink Foundation

Per Diem Runner PR

Guaynabo, PR

Follow direction of Primary Transplant Coordinator on case. * Transport blood samples to requested locations (i.e. hospital laboratory) with follow up on results. * Fax clinical documentation to UNet ...

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Case Coordinator information

What is a case coordinator?

A case coordinator is a person who works in health care or social work, helping clients implement a care plan and utilize resources available to them. Job duties include meeting with clients and their care providers to determine the best course of action for each. A case coordinator may also provide clients with educational resources that will help them manage their care. Career qualifications often include postsecondary education in social work or a health care field, work experience, and communication skills.

What are the key skills and qualifications needed to thrive as a case coordinator, and why are they important?

To thrive as a Case Coordinator, you need strong organizational abilities, attention to detail, and a background in social work, healthcare, or a related field, often requiring a bachelor's degree. Familiarity with case management software, electronic health records (EHRs), and documentation systems is typically necessary. Effective communication, problem-solving, and empathy are essential soft skills for building rapport with clients and collaborating with interdisciplinary teams. These skills ensure efficient case management, continuity of care, and positive outcomes for clients in need of coordinated services.

What are some common challenges faced by case coordinators, and how can they effectively manage their workload?

Case Coordinators often juggle multiple cases simultaneously, each with unique requirements and timelines. A primary challenge is balancing competing priorities while ensuring that all clients receive timely support and accurate information. Effective workload management relies on strong organizational skills, regular communication with multidisciplinary teams, and the use of case management software to track progress. Additionally, proactively addressing potential barriers and staying adaptable helps Case Coordinators navigate high-pressure situations and deliver quality outcomes.

What is the difference between Case Coordinator vs Case Manager?

AspectCase CoordinatorCase Manager
Required CredentialsTypically a high school diploma or associate degree; certifications varyOften requires a bachelor's degree; certifications like CCM may be preferred
Work EnvironmentHealthcare facilities, social services, insurance companiesHospitals, social service agencies, insurance providers
Primary ResponsibilitiesCoordinate services, schedule appointments, gather documentationAssess client needs, develop care plans, advocate for clients

While both roles involve supporting clients and coordinating services, Case Coordinators primarily focus on scheduling and documentation, whereas Case Managers take a more active role in assessing needs and developing comprehensive care plans. The roles often overlap but differ in scope and responsibilities.

More about Case Coordinator jobs

What are the most commonly searched types of Case jobs in Puerto Rico?

The most popular types of Case jobs in Puerto Rico are:

What job categories do people searching Case Coordinator jobs in Puerto Rico look for?

The top searched job categories for Case Coordinator jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Case Coordinator jobs?

Cities in Puerto Rico with the most Case Coordinator job openings:

Case Coordinator jobs near you
Infographic showing various Case Coordinator job openings in Puerto Rico as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 16% Part Time, 2% Temporary, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Case Manager

Tetra Tech, Inc.

Ponce, PR • On-site

$19.50 - $25.25/hr

Full-time

Posted 6 days ago

Tetra Tech rating

6.4

Company rating: 6.4 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

403rd of 451 rated engineering

Job description

The Opportunity:
Tetra Tech is seeking an experienced Case Manager in Ponce, Puerto Rico, to support federally funded housing recovery services. This applicant-facing role guides cases from intake through closeout, including documentation, eligibility, Duplication of Benefits reviews, and status updates. The ideal candidate is bilingual, detail-oriented, and committed to providing responsive service while maintaining compliant, audit-ready case files.
Why Tetra Tech:
At Tetra Tech, we are Leading with Science to solve the world's most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For over 50 years, we have been at the forefront of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the world.
Your Impact:
As an Archaeological Technician, your work will help protect Puerto Rico's cultural and historic resources while supporting responsible infrastructure development and environmental stewardship. Your contributions will ensure projects comply with federal and Commonwealth regulations while preserving important archaeological and historical resources for future generations.
Position Summary:
The Case Manager serves as the primary point of contact for applicants throughout the federally funded disaster recovery process, guiding each case from intake through eligibility determination, award or buyout activities, and closeout. This position reviews and validates applicant documentation, performs eligibility and Duplication of Benefits analyses, maintains complete and accurate case records, communicates program requirements and case status, and coordinates with program leadership and technical teams to resolve issues and advance cases in accordance with HUD CDBG-DR requirements, established policies, and quality standards.
Essential Job Functions:
The following duties are considered essential to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
  • Master policies and procedures governing federally funded recovery programs including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically HUD CDBG-DR.
  • Direct intake period and assist applicants in completing their files for eligibility.
  • Assist applicants through pre-offer and buyout process.
  • Actively ensure quality case files and client interactions.
  • Work closely with program applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process.
  • Assist in determining applicant eligibility for the program.
  • Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.
  • Prepare letters to applicants and other required program documents.
  • Communicate with applicants by phone, email, and in-person to explain program requirements, obtain documents and provide case status.
  • Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.
  • Ensure that there is no Duplication of FEMA, State or Local funding and HUD CDBG-DR funds to be in compliance with program Duplication of Benefits (DOB) requirements.
  • Review submitted applications for compliance with the program guidelines and policies.
  • Conduct eligibility calculations and duplication of benefit reviews.
  • Conduct on-site and off-site applicant meetings.
  • Provide tracking and reporting information on cases progressing from intake to closeout.
  • Evaluate issues and work with the Eligibility and Case Manager Lead and develop proposed solutions.
  • Other duties, as assigned.

Required Qualifications:
  • Bachelor's degree; preferably in Business Administration or similar. Relevant experience may substitute education requirements.
  • High attention to detail and experience with data tracking and monitoring PC, Microsoft Office Suite knowledge required (specifically strong Excel skills)
  • Ability to learn project-specific computer systems as needed (specifically SharePoint and proprietary computer systems).
  • Excellent understanding of and ability to analyze tax returns, property deeds, insurance, and other program-related documents.
  • Good understanding of and ability to articulate design, permitting and other construction-related subjects.
  • A flexible schedule that can accommodate some evening or weekend work as may be required.
  • Individuals in this position are expected to maintain a professional demeanor, have strong analytical skills, excellent verbal/written communication and interpersonal skills, the ability to effectively interact with individuals from various cultures and backgrounds. Individuals in this position must also have the ability to work independently, as well as within teams of consultants.
  • Bilingual (fluent in both Spanish and English).

Preferred Qualifications:
  • 2+ years of case management experience.
  • Experience in post-disaster grant and case management programs, including federally funded program management and administration.

Physical Requirements:
All candidates must be in Puerto Rico to be considered for the position.
Work Environment / Environmental Factors:
Work is primarily performed in an office/call center environment requiring prolonged sitting, computer use, telephone communication, and occasional lifting up to 20 pounds.
Compensation:
The hourly rate for this position is $22 - $27 per hour (depending on experience). The base salary rate represents the low and high end of the compensation scale for this role. Actual rate will be determined based on location, experience, responsibilities, and qualifications.
Additional Information:
  • Employment Type: Full-time
  • Work Schedule: Monday-Friday, 8AM-5PM
  • Work Location: Ponce, Puerto Rico

Life at Tetra Tech:
The perks of working at Tetra Tech include:
  • Comprehensive and market-competitive benefits.
  • Merit-based financial rewards.
  • Flexibility and company-wide commitment to work/life balance.
  • Collaborative team atmosphere that values the contributions of all employees.
  • Learning and development opportunities for ongoing professional growth.

About Tetra Tech:
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.
Equal Opportunity Employer:
Tetra Tech is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Please no phone calls or agencies.

What Tetra Tech employees say

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About Tetra Tech

Sourced by ZipRecruiter

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 450 locations around the world. Our reputation rests on the technical expertise and dedication of our employees-21,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Industry

Civil engineering construction and environmental consulting services

Company size

10,000+ Employees

Headquarters location

Pasadena, CA, US

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