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Human Services Case Manager Jobs in Puerto Rico (NOW HIRING)

Encompass Health

Case Manager

Manati, PR

$17 - $21.75/hr

Case Manager Career Opportunity Recognized for your abilities as a Case Manager Are you ready for a ... Monitor patient experience: quality/timeliness/service appropriateness/payors/expectations.

Encompass Health

Case Manager

Manati, PR · On-site

$17 - $21.75/hr

Case Manager Career Opportunity Recognized for your abilities as a Case Manager Are you ready for a ... Monitor patient experience: quality/timeliness/service appropriateness/payors/expectations.

WESTCARE INC

Case Manager (51783)

Barceloneta, PR · On-site

$13.05/hr

Coordinate services provided by ancillary agencies; coordinate and participate in treatment ... The normal work routine involves no exposure to human blood, body fluids or tissues. Job duties do ...

WESTCARE INC

Case Manager (51783)

Barceloneta, PR

$13.05/hr

Coordinate services provided by ancillary agencies; coordinate and participate in treatment ... The normal work routine involves no exposure to human blood, body fluids or tissues. Job duties do ...

WESTCARE INC

Case Manager (51106)

Caguas, PR

$13/hr

Coordinate services provided by ancillary agencies; coordinate and participate in treatment ... The normal work routine involves no exposure to human blood, body fluids or tissues. Job duties do ...

WESTCARE INC

Case Manager (51106)

Caguas, PR · On-site

$13/hr

Coordinate services provided by ancillary agencies; coordinate and participate in treatment ... The normal work routine involves no exposure to human blood, body fluids or tissues. Job duties do ...

St Vincent De Paul Cares

PR · On-site

$21.63/hr

To transform lives through love and service. SUMMARY: The Case Manager III provides assessment, monitoring, planning, linkage, and advocacy for the most appropriate services to individuals enrolled ...

Alivia Health

PR · On-site

$14.25 - $17.50/hr

... service and case management experience. * Bilingual: English & Spanish proficiency (verbal and written). * Familiarity with medical/pharmacy benefit processes. If interested, please contact Human ...

Alivia Health

PR · On-site

$14.25 - $17.50/hr

In general, a Case Manager will be responsible for the following tasks: * Review and interpret ... Respond to incoming calls from the pharmacy, with excellent customer service standards and ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

... services. Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers ... Triage and manage inbound calls, routing case specific calls to an appropriate team member, and ...

Lutron Electronics Co., Inc

PR

Manage HR solutions, programs, and policies for the Puerto Rico organization while partnering with ... This has allowed the company to invest in developing new technologies and services, expand our ...

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All JobsHuman Services Case JobsHuman Services Case Manager JobsHuman Services Case Manager Jobs in Puerto Rico

Human Services Case Manager information

What are some common challenges Human Services Case Managers face when working with diverse client populations?

Human Services Case Managers often encounter challenges such as language barriers, cultural differences, and varying levels of client engagement. Navigating these challenges requires strong communication skills, cultural competence, and adaptability. Case managers must also balance large caseloads, manage time effectively, and collaborate closely with other agencies or service providers to ensure clients receive comprehensive support. Continuous learning and seeking feedback from colleagues can help case managers address these challenges and deliver better outcomes for clients.

What are Human Services Case Managers?

Human Services Case Managers are professionals who help individuals and families access social services, resources, and support tailored to their needs. They assess clients' situations, develop care plans, coordinate services like housing, healthcare, or counseling, and monitor progress to ensure goals are met. Case managers act as advocates, connecting clients with community resources and providing ongoing support throughout the process. Their work is essential in helping people overcome challenges related to mental health, substance abuse, poverty, and family issues.

What is the difference between Human Services Case Manager vs Social Worker?

AspectHuman Services Case ManagerSocial Worker
CredentialsOften requires a bachelor's degree in human services, social work, or related fieldTypically requires a bachelor's or master's degree in social work (BSW or MSW) and licensure
Work EnvironmentCommunity agencies, healthcare facilities, schools, non-profitsHospitals, mental health clinics, government agencies, private practices
Employer & IndustryNon-profits, government programs, healthcare organizationsHealthcare, mental health, child welfare, government agencies

While both roles focus on supporting individuals in need, Human Services Case Managers primarily coordinate services and connect clients with resources, often with a bachelor's degree. Social Workers typically have advanced degrees and may provide therapy, advocacy, and case management, often working in clinical settings. Both roles are vital in the social services industry but differ in scope and qualifications.

What are the key skills and qualifications needed to thrive as a Human Services Case Manager, and why are they important?

To thrive as a Human Services Case Manager, you need a background in social work or a related field, case management experience, and often a bachelor's degree in social sciences. Familiarity with case management software, client databases, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong interpersonal skills, active listening, and cultural sensitivity help build trust and effectively advocate for clients. These abilities ensure effective client support, resource coordination, and successful outcomes in complex social service environments.
What job categories do people searching Human Services Case Manager jobs in Puerto Rico look for? The top searched job categories for Human Services Case Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Human Services Case Manager jobs? Cities in Puerto Rico with the most Human Services Case Manager job openings:
Human Services Case Manager jobs near you
Infographic showing various Human Services Case Manager job openings in Puerto Rico as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, and 24% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Case Manager (Bilingual)

Ser Familia, Inc - PR

Guaynabo, PR • On-site

$20/hr

Full-time

Posted 5 days ago

Job description

Responsibilities
  • Answer Phone Calls and redirect them to the appropriate extension while providing excellent customer service.
  • Ability to handle high volume of clients with various needs, while treating them with compassion and professionalism to empower them to achieve self-improvement.
  • Prepare documentation package for the client’s initial visit, conduct the assessment and upload documents into Salesforece making sure they are in compliance with Seer Familia’s regulations and procedures.
  • Demonstrate interpersonal, social, cultural, and cognitive skills to think critically and effectively on how to best serve each client
  • Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
  • Be able to identify any dangerousness or critical situation to support client’s safety as most important priority. When needed, refer clients to a Clinician to create an effective safety plan for client.
  • Be able to help a client in a crisis situation as outline in the agency’s protocol.
  • Listen to clients to obtain a clear understanding of their needs in order to develop a comprehensive client-driven Individual or Family Plan with both short- term and long-term goals to help clients achieve wellness and autonomy
  • Provide orientation to clients on Ser Familia’s and other agencies programs and services so that they can make informed decisions that can be beneficial in accordance to their needs.
  • Prepare all documentation required for the clients’ session, conduct assessment and upload all documentation into the system following all guidelines.
  • Refer clients to appropriate and trustworthy resources to assist with meeting goals
  • Develop strong, trustworthy, and professional relationships with clients to keep track of their progress, needs, and ensure satisfaction
  • Evaluate and adjust Individual or Family Plans as client’s complete requirements. Keep close contact with those who are not following agency’s requirements and enforce agency client agreement as necessary
  • Handle clients’ cases and Individual and Family Plan’s progress and determine closure when needed.
  • Monitor the clients’’ progress and identify other needs that may have arisen. (Advocacy, Referrals, Follow up calls etc)
  • Work in collaboration with staff members, keeping close communication to facilitate a strong and healthy team environment
  • Create good working relationships with outside organizations/agencies who refer clients to Ser Familia, Inc, and maintain high levels of professionalism in all interactions
  • Report critical incidents or matters immediately to the agency’s Programs Director and /or Case Manger Supervisor.
  • Maintain effective usage of time, high levels of organization and detail
  • Deliver accurate, high-quality documentation within specified deadlines and timelines
  • Maintain clients’ files organized and data base profiles updated to include cases’ notes, contacts, services provided, and documents recorded
  • Collect and report data necessary to meet funding requirements and statistical reports
  • Adhere to professional standards as outlined by Ser Familia’s employee manual, protocols, rules and regulations
  • Maintain strict confidentiality of all sensitive information of clients and organization. Must adhere to HIPAA (Health Insurances Portability amp; Accountability Act of 1996) compliance.
  • Willing to commute to other Ser Familia’s locations to perform the job duties in response to business needs and/or if requested by the Supervisor.
  • Perform other duties as assigned
Requirements
  • A Bachelor’s Degree in Psychology, Social Work, Human Services or related field or equivalent work or volunteer experience and training preferred.
  • 2-3 years of experience as a Case Manager preferably on a Non-Profit Organization.
  • Must work well with persons of varied sexual preference, racial, ethnic, cultural, socioeconomic backgrounds, and with individuals who are differently-abled.
  • Must be fully bilingual English- Spanish (write, read and speak).
  • Customer Service Oriented.
  • Ability to work on different tasks simultaneously and able to meet deadlines.
  • Previous employment or volunteer work in human services, community agencies or other related nonprofit or social change organizations a plus.
  • Good oral and written communication and computer skills are required.
  • Advanced computer knowledge (MS Office, Salesforce is a plus)
  • Must pass a criminal background check.

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