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Human Services Case Manager Jobs in Puerto Rico (NOW HIRING)

Fulcro Insurance

Human Resources Manager

San Juan, PR · On-site

Foster a culture of high performance, internal customer service, and continuous improvement. * Effectively manage the Human Resources department budget. Qualifications and Skills * Bachelor's degree ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site

Knowledge in pre-authorizations and health insurance client services departments are preferred ... Our Current Solutions Through the use of OncoHealth's utilization management system, OneUM , our ...

Fulcro Insurance

Human Resources Director

San Juan, PR · On-site

... services sectors. * Strong knowledge of labor legislation, compensation practices, organizational development, and change management. * Experience implementing HRIS systems, talent analytics, and ...

Encompass Health

Human Resources Coordinator

Manati, PR

$17.75 - $23.25/hr

Human Resources Coordinator Career Opportunity Valued for your Human Resource Skills Are you an ... Manage FMLA processes. * Provide outstanding customer service to employees and managers, addressing ...

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All JobsHuman Services Case JobsHuman Services Case Manager JobsHuman Services Case Manager Jobs in Puerto Rico

Human Services Case Manager information

What is a human services case manager?

Human Services Case Managers are professionals who help individuals and families access social services, resources, and support tailored to their needs. They assess clients' situations, develop care plans, coordinate services like housing, healthcare, or counseling, and monitor progress to ensure goals are met. Case managers act as advocates, connecting clients with community resources and providing ongoing support throughout the process. Their work is essential in helping people overcome challenges related to mental health, substance abuse, poverty, and family issues.

What are the key skills and qualifications needed to thrive as a human services case manager?

To thrive as a Human Services Case Manager, you need a background in social work or a related field, case management experience, and often a bachelor's degree in social sciences. Familiarity with case management software, client databases, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong interpersonal skills, active listening, and cultural sensitivity help build trust and effectively advocate for clients. These abilities ensure effective client support, resource coordination, and successful outcomes in complex social service environments.

What are some common challenges human services case managers face when working with diverse client populations?

Human Services Case Managers often encounter challenges such as language barriers, cultural differences, and varying levels of client engagement. Navigating these challenges requires strong communication skills, cultural competence, and adaptability. Case managers must also balance large caseloads, manage time effectively, and collaborate closely with other agencies or service providers to ensure clients receive comprehensive support. Continuous learning and seeking feedback from colleagues can help case managers address these challenges and deliver better outcomes for clients.

What is the difference between Human Services Case Manager vs Social Worker?

AspectHuman Services Case ManagerSocial Worker
CredentialsOften requires a bachelor's degree in human services, social work, or related fieldTypically requires a bachelor's or master's degree in social work (BSW or MSW) and licensure
Work EnvironmentCommunity agencies, healthcare facilities, schools, non-profitsHospitals, mental health clinics, government agencies, private practices
Employer & IndustryNon-profits, government programs, healthcare organizationsHealthcare, mental health, child welfare, government agencies

While both roles focus on supporting individuals in need, Human Services Case Managers primarily coordinate services and connect clients with resources, often with a bachelor's degree. Social Workers typically have advanced degrees and may provide therapy, advocacy, and case management, often working in clinical settings. Both roles are vital in the social services industry but differ in scope and qualifications.

What job categories do people searching Human Services Case Manager jobs in Puerto Rico look for?

The top searched job categories for Human Services Case Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Human Services Case Manager jobs?

Cities in Puerto Rico with the most Human Services Case Manager job openings:

Human Services Case Manager jobs near you
Infographic showing various Human Services Case Manager job openings in Puerto Rico as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, and 24% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Human Resources Manager

Fulcro Insurance

San Juan, PR • On-site

Full-time

Posted 24 days ago

Job description

Company Overview
Our client is a well-established Puerto Rican company recognized as a leader in the manufacturing and distribution of food products. For more than 70 years, it has maintained a strong commitment to quality, innovation, and operational excellence, proudly producing 100% Puerto Rican products with dedication and passion.
The organization is currently seeking a Human Resources Manager to lead its human capital strategy, strengthen labor relations, and contribute to the sustainable growth of the business through the implementation of best practices in human resources management.
Job Summary
The Human Resources Manager will be responsible for leading all functions related to the administration and development of the organization's human capital. This position will serve both a strategic and operational role, ensuring compliance with labor laws, effective administration of collective bargaining agreements, labor relations management, compensation and benefits, payroll, recruitment, training, and organizational development.
The role requires close collaboration with plant leadership and senior management to ensure the availability, productivity, and development of a highly engaged workforce while fostering a culture of safety, respect, inclusion, and operational excellence.
Responsibilities and Duties
  • Develop and implement the Human Resources strategy aligned with the company's corporate and operational objectives.
  • Actively participate in strategic planning and organizational succession planning processes.
  • Serve as a strategic business partner to senior management and operational leaders.
  • Develop and monitor Human Resources metrics that support organizational decision-making.
  • Lead the administration of collective bargaining agreements and ensure compliance with all contractual provisions.
  • Serve as the primary liaison between the company and labor unions.
  • Participate in collective bargaining negotiations, mediations, arbitrations, and conflict resolution processes.
  • Develop strategies to maintain positive labor relations and minimize legal and operational risks.
  • Ensure consistent and equitable handling of disciplinary actions and grievance procedures.
  • Promote a positive work environment based on respect, open communication, and trust.
  • Investigate and resolve labor disputes, complaints, employee concerns, and internal investigations.
  • Develop initiatives to strengthen employee engagement, satisfaction, and retention.
  • Advise supervisors and managers on the application of personnel management policies and practices.
  • Direct payroll administration, ensuring accuracy, confidentiality, and regulatory compliance.
  • Design and administer competitive compensation and benefits programs.
  • Conduct salary analyses and market studies to ensure organizational competitiveness.
  • Lead recruitment, selection, and onboarding processes for operational, technical, professional, and managerial positions.
  • Develop effective strategies to attract, develop, and retain key talent.
  • Coordinate workforce planning based on current and future business needs.
  • Oversee onboarding and organizational integration processes.
  • Design and implement training, leadership development, and competency-building strategies.
  • Manage performance evaluation and talent management processes.
  • Establish succession programs for critical positions within the organization.
  • Lead organizational change and cultural transformation initiatives.
  • Ensure compliance with federal and Puerto Rico labor laws, as well as company policies.
  • Ensure efficient workforce management within a multi-shift manufacturing environment.
  • Monitor key workforce indicators, including productivity, absenteeism, turnover, and overtime.
  • Collaborate with operations to maintain a stable workforce aligned with production objectives.
  • Support continuous improvement, operational efficiency, and productivity initiatives.
  • Lead, develop, and evaluate the Human Resources team.
  • Foster a culture of high performance, internal customer service, and continuous improvement.
  • Effectively manage the Human Resources department budget.
Qualifications and Skills
  • Bachelor's degree in Human Resources, Business Administration, Industrial Psychology, Labor Relations, or a related field.
  • Master's degree in Human Resources, Business Administration, or a related discipline preferred.
  • Minimum of ten (10) years of progressive Human Resources experience within manufacturing environments.
  • Demonstrated experience managing unionized organizations and negotiating collective bargaining agreements.
  • In-depth knowledge of Puerto Rico and U.S. federal labor laws.
  • Strong experience in labor relations, payroll administration, compensation, and benefits.
  • Experience leading disciplinary processes, internal investigations, and conflict resolution efforts.
  • Knowledge of HRIS systems, Human Resources metrics, and data analytics.
  • Excellent leadership, negotiation, communication, and organizational influence skills.
  • Ability to work effectively in dynamic, results-oriented environments.
  • Fluency in both Spanish and English, written and verbal.

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