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Intake Case Manager Jobs in Puerto Rico (NOW HIRING)

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

Fax intake and labeling * Prior authorization creation * Quality Performance Program Outreach when assigned * Triage and manage inbound calls, routing case specific calls to an appropriate team ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Intake Pre-Authorization requests and/or inquiries on existing pre-authorizations via phone, email ... Our Current Solutions Through the use of OncoHealth's utilization management system, OneUM , our ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site

Intake Pre-Authorization requests and/or inquiries on existing pre-authorizations via phone, email ... Our Current Solutions Through the use of OncoHealth's utilization management system, OneUM , our ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site

Fax intake and labeling * Prior authorization creation * Quality Performance Program Outreach when assigned * Triage and manage inbound calls, routing case specific calls to an appropriate team ...

DJC Law

Attorney

San Juan, PR · On-site

$60K - $80K/yr

Manage a caseload of personal injury claims from intake through settlement. * Evaluate cases for ... Collaborate closely with case managers, investigators, and medical professionals to strengthen ...

BDO

Project Assistant

San Juan, PR

$19 - $30/hr

... case management staff and program leadership with administrative duties related to state and ... intake center Coordinates meals for lunch meetings, breakfast meetings, and suppers for staff ...

BDO USA

Project Assistant

San Juan, PR · On-site

$19 - $30/hr

... case management staff and program leadership with administrative duties related to state and ... intake center • Coordinates meals for lunch meetings, breakfast meetings, and suppers for staff ...

All JobsIntake Case JobsIntake Case Manager JobsIntake Case Manager Jobs in Puerto Rico

Intake Case Manager information

What are the key skills and qualifications needed to thrive as an Intake Case Manager, and why are they important?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges Intake Case Managers face when handling multiple client cases simultaneously?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What are Intake Case Managers?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.
What are popular job titles related to Intake Case Manager jobs in Puerto Rico? For Intake Case Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Intake Case Manager jobs in Puerto Rico look for? The top searched job categories for Intake Case Manager jobs in Puerto Rico are:
Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Puerto Rico as of June 2026, with employment types broken down into 2% As Needed, 61% Full Time, 32% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Case Manager - Scheduler

Tidal Basin Holdco, LLC

Guaynabo, PR • On-site

Temporary

Posted 17 days ago

Job description

Tidal Basin is looking for professionals to work on its projects nationwide; however, greater emphasis will be placed on our Puerto Rico market sector. Interested parties will be prioritized if they are already in Puerto Rico. Applicants who are bilingual are preferred. For more information about Tidal Basin, please access https://www.tidalbasingroup.com/.
Position Summary: The objective of the Case Manager with extended functions as a Scheduler is to provide case management services to an assigned caseload of disaster recovery clients in Puerto Rico. The Case Manager will provide assistance to eligible applicants affected by federally declared disasters performing activities related to but may not be limited to program eligibility determinations, income verifications, duplication of benefit analyses, award coordination, status updates and other related case management activities. Eligible applicants may be individual homeowners or business entities impacted by disasters. The Case Manager is responsible for ensuring any services provided to the applicant are documented and organized in program tracking systems. Program areas of focus include housing recovery, economic recovery, and infrastructure
Job Duties and Responsibilities include:
Responsible for assisting program/project management team with the provision of case management services related to CDBG-DR funded projects. Specific duties may include:
  • Provide one-on-one conversations with applicants to complete intake forms and applications to assess unmet needs and develop a recovery plan.
  • Lead efforts to compile applicant information, including assistance eligibility and income documentation, and submit applications for funding sources including CDBG-DR.
  • Follow-up with client to ensure documentation requirements are met and client is moving forward to meet programmatic objectives.

  • Collect, compile, analyze, report and maintain necessary data in program tracking systems for statistics and reporting.
  • Assist in coordinating site visits to determine eligible scopes of work for eligible properties under various programs.
  • Maintain knowledge of CDBG-DR policies, procedures, and regulatory requirements
  • Create, monitor, and analyze project schedules in accordance with standard of best project practice
  • Track, analyze, and report information appropriately to allow the project teams to manage their projects and evaluate weekly reports

  • Ensure accuracy of project schedules and performed version control
  • Coordinate project schedules, tasks, meeting updates, and efficient distribution of reports
  • Monitor projects' progress, including identifying critical activities and reviewing forecasts and progress achieved to date
  • Maintain project risk register to ensure that risks are effectively managed to minimize their impact on schedule, scope, and budget of projects
  • Track baselines, perform what-if analysis, and develop contingency plans.

  • Perform coordination of cross-functional departments or divisions to identify project issues, monitor action items, and work with the project manager to ensure resolution.
  • Perform other duties as needed, subject to changes in Program's Guidelines and Standard Operation Procedures (SOP) changes.
  • Work within the prescribed system of record for the program which is designed to manage program workflow, manage applicant data and provide available reporting as necessary.
  • Responds to routine inquiries from external and internal sources with standard correspondence or other messaging mechanisms.
  • Prepare applicant files for closeout once recovery needs are met.

  • Perform other duties as assigned

Required Skills and Competencies:
  • Excellent organizational skills and attention to detail.
  • Strong interpersonal, analytical, and problem-solving skills.

  • Previous disaster response/recovery/case management experience a plus.
  • Demonstrated Customer Service expertise.
  • Ability to communicate effectively, verbally and in writing.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Experience working with federal grant-funded programs including HUD CDBG, CDBG-DR, or CDBG-MIT.

  • Bilingual candidates in English/Spanish Preferred.

Required Education and Experience:
  • Bachelor's degree or higher education in the areas of engineering, architecture, administration, human resources, accounting, law, public administration/policy or other related field and 2+ years in Case Management with a focus on infrastructure, community development, disaster recovery, housing projects or;
  • At least 3+ years of relevant case management experience in any social services field or other relevant field.
  • Proficient in MS Office Suite.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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