Intake Case Manager Jobs in Puerto Rico (NOW HIRING)

Alcanzando Horizontes is a dedicated Social Security Disability advocacy practice committed to helping individuals successfully navigate the complexities of the Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) claims process. Our mission is to provide knowledgeable guidance, compassionate support, and exceptional client service to individuals during one of the most challenging periods of their lives.

We are seeking a highly organized, detail-oriented, and compassionate Case Manager to join our growing team. This role is responsible for managing disability claims from intake through resolution, ensuring clients receive timely, accurate, and professional support throughout every stage of the process.

The ideal candidate thrives in a fast-paced environment, excels at managing high volumes of complex information, demonstrates exceptional organizational skills, and is passionate about delivering outstanding client service. Professional-level fluency in both English and Spanish is required.

While prior experience with Social Security Disability claims is highly desirable, we welcome candidates with strong case management or claims administration experience who are eager to learn. Comprehensive training on SSDI/SSI regulations and internal processes will be provided.

• Manage a caseload of Social Security Disability claims from initial intake through final determination.
• Serve as the primary point of contact for clients, providing guidance, updates, and support throughout the claims process.
• Conduct comprehensive client intake interviews to evaluate eligibility and gather all necessary information.
• Develop and maintain accurate case files while ensuring all documentation is complete, current, and compliant.
• Collect, organize, review, and maintain medical records, employment history, earnings information, and other supporting documentation.
• Prepare, complete, and submit SSDI and SSI applications, appeals, and supporting documentation to the Social Security Administration (SSA).
• Monitor case progress and proactively follow up on outstanding documentation, deadlines, and SSA requests.
• Ensure all submissions meet quality, accuracy, and compliance standards.
• Accurately enter and maintain large volumes of complex information within case management systems and SSA online platforms.
• Verify data integrity by identifying, researching, and correcting discrepancies.
• Maintain complete and organized electronic case records while safeguarding confidential client information.
• Provide compassionate, empathetic, and professional support to clients experiencing difficult personal and financial circumstances.
• Clearly explain claim status, required documentation, timelines, and next steps.
• Build trust through consistent communication, responsiveness, and exceptional customer service.
• Prioritize and manage multiple active cases while consistently meeting deadlines.
• Maintain thorough knowledge of SSA procedures, internal workflows, and regulatory changes.
• Continuously learn and adapt to evolving technology, software, and organizational processes.
• Collaborate effectively with attorneys, supervisors, and other team members to achieve positive client outcomes.
• Perform other duties and special projects as assigned by management.

• Bachelor's degree preferred; High School Diploma or equivalent with relevant professional experience will be considered.
• Professional-level fluency in both English and Spanish, including verbal and written communication.
• Experience in data entry within a high-volume, detail-intensive environment.
• Strong organizational, analytical, and problem-solving skills.
• Exceptional attention to detail with the ability to identify and resolve discrepancies.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Excellent interpersonal and client service skills.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Strong computer proficiency and the ability to quickly learn new technologies and software platforms.

Benefits/Compensation:

• Comprehensive benefits to include health insurance, dental insurance, LTD.
• Vacation, sick and holidays.