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Human Services Case Manager Jobs in Puerto Rico (NOW HIRING)

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

Knowledge of patient services, call center, registry, referral intake, case management, or ... Human Resources, and Information Technology. * Ability to maintain confidentiality and handle ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

Knowledge of patient services, call center, registry, referral intake, case management, or ... Human Resources, and Information Technology. * Ability to maintain confidentiality and handle ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

$85 - $110/hr

Knowledge of patient services, call center, registry, referral intake, case management, or ... Human Resources, and Information Technology. * Ability to maintain confidentiality and handle ...

Ballester Hermanos, Inc.

HR Business Partner

Dorado, PR · On-site

$70 - $100/hr

Integrate deeply into client operations to support business continuity, change management, and improvement initiatives. Coordinate HR service delivery by partnering with HR Practice Areas and Service ...

New

OncoHealth

Case Review Representative

Guaynabo, PR · On-site

... services. Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers ... Triage and manage inbound calls, routing case specific calls to an appropriate team member, and ...

Pacs

$62K - $75K/yr

Qualification Education and/or Experience Bachelor's Degree in Social Work or in Human Services and ... Ability to effectively present information and respond to questions from managers and employees.

Avantor Inc.

Technical Services Supervisor

Manati, PR · On-site

$98K - $98K/yr

Service Operations Management Plan and coordinate daily service operations including calibration ... Requests for accommodation will be considered on a case-by-case basis. Please note that only ...

Avantor, Inc.

Technical Services Supervisor

Manati, PR · On-site

$98K - $98K/yr

Service Operations Management • Plan and coordinate daily service operations including ... Requests for accommodation will be considered on a case-by-case basis. Please note that only ...

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Human Services Case Manager information

What is a human services case manager?

Human Services Case Managers are professionals who help individuals and families access social services, resources, and support tailored to their needs. They assess clients' situations, develop care plans, coordinate services like housing, healthcare, or counseling, and monitor progress to ensure goals are met. Case managers act as advocates, connecting clients with community resources and providing ongoing support throughout the process. Their work is essential in helping people overcome challenges related to mental health, substance abuse, poverty, and family issues.

What are the key skills and qualifications needed to thrive as a human services case manager?

To thrive as a Human Services Case Manager, you need a background in social work or a related field, case management experience, and often a bachelor's degree in social sciences. Familiarity with case management software, client databases, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong interpersonal skills, active listening, and cultural sensitivity help build trust and effectively advocate for clients. These abilities ensure effective client support, resource coordination, and successful outcomes in complex social service environments.

What are some common challenges human services case managers face when working with diverse client populations?

Human Services Case Managers often encounter challenges such as language barriers, cultural differences, and varying levels of client engagement. Navigating these challenges requires strong communication skills, cultural competence, and adaptability. Case managers must also balance large caseloads, manage time effectively, and collaborate closely with other agencies or service providers to ensure clients receive comprehensive support. Continuous learning and seeking feedback from colleagues can help case managers address these challenges and deliver better outcomes for clients.

What is the difference between Human Services Case Manager vs Social Worker?

AspectHuman Services Case ManagerSocial Worker
CredentialsOften requires a bachelor's degree in human services, social work, or related fieldTypically requires a bachelor's or master's degree in social work (BSW or MSW) and licensure
Work EnvironmentCommunity agencies, healthcare facilities, schools, non-profitsHospitals, mental health clinics, government agencies, private practices
Employer & IndustryNon-profits, government programs, healthcare organizationsHealthcare, mental health, child welfare, government agencies

While both roles focus on supporting individuals in need, Human Services Case Managers primarily coordinate services and connect clients with resources, often with a bachelor's degree. Social Workers typically have advanced degrees and may provide therapy, advocacy, and case management, often working in clinical settings. Both roles are vital in the social services industry but differ in scope and qualifications.

What job categories do people searching Human Services Case Manager jobs in Puerto Rico look for?

The top searched job categories for Human Services Case Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Human Services Case Manager jobs?

Cities in Puerto Rico with the most Human Services Case Manager job openings:

Human Services Case Manager jobs near you
Infographic showing various Human Services Case Manager job openings in Puerto Rico as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, and 24% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Human Resource Specialist

Criminal Investigation & Law Enforcement | IRS Careers

Bayamon, PR

$106K/yr

Full-time

Posted 4 days ago

Internal Revenue Service rating

7.4

Company rating: 7.4 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

159th of 297 rated public sector bodies

Job description

WHAT IS HCO - Human Capital Office?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
  • HCO-Talent Development, New Hire Orientation & Engagement
  • This job (or announcement) is open to current permanent IRS competitive service employees in Human Capital Office (HCO) business units.
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATIONS GS-13: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level (GS-12) in the normal line of progression in the Federal service.
Specialized experience for this position includes:

  • Experience assisting customers, management, and/or Executives on a wide range of principles, practices, and advisory services related to a Human Resources (HR) specialization such as, but not limited to, HR systems, compensation, classification, recruitment, employee benefits, organizational development, performance management and employee labor relations.
  • Experience conducting extensive research and fact-finding for a variety of recruitment and staffing analytical studies and projects and using the data results to make recommendations and support actions to management and executives.
  • Experience serving as a program or project leader providing advice on personnel management issues and special projects; demonstrating communicative techniques in order to meet and deal tactfully and persuasively with others to resolve issues which are often controversial and sensitive in nature.
  • Experience implementing recommended changes and evaluating the results; developing and presenting technical information, guidance, and training to employees on a variety of recruitment and placement topics.
  • Experience utilizing HR information systems (e.g., HR Connect, USA Staffing, Career Connector) to resolve errors, verify data, and perform quality review.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
  • TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.


For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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