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Social Work Case Manager Jobs in Puerto Rico (NOW HIRING)

Ser Familia, Inc - PR

Case Manager

Guaynabo, PR · On-site

$18/hr

A Bachelor's Degree in Psychology, Social Work, Human Services or related field or equivalent work or volunteer experience and training preferred. * 2-3 years of experience as a Case Manager ...

Boys & Girls Club

TRABAJADOR SOCIAL

San Juan, PR · On-site

$31K/yr

Trabajador Social Área: Operaciones Reporta a: Director de Centro Status :  Tiempo completo  Tiempo parcial Clasificación (FLSA):  Exento  No-Exento Descripción General: Es responsable ...

WESTCARE INC

Case Manager (51106)

Caguas, PR

$13/hr

Bachelor's Degree in a social service field, preferred. Ability to understand substance abuse ... Work is primarily performed in an office or residential treatment setting; and * Some outdoor ...

WESTCARE INC

Case Manager (51106)

Caguas, PR · On-site

$13/hr

Bachelor's Degree in a social service field, preferred. Ability to understand substance abuse ... Work is primarily performed in an office or residential treatment setting; and * Some outdoor ...

Encompass Health

Case Manager

Manati, PR · On-site

$17 - $21.75/hr

Work with interdisciplinary team, guiding treatment plans based on patient needs and preferences ... Complete case management addendums and all required documentation. * Maintain knowledge of ...

Encompass Health

Case Manager

Manati, PR

$17 - $21.75/hr

Work with interdisciplinary team, guiding treatment plans based on patient needs and preferences ... Complete case management addendums and all required documentation. * Maintain knowledge of ...

Housing Works

Case Manager - Puerto Rico

Fajardo, PR · On-site

$16 - $18/hr

Bachelor's in social work, Behavioral Sciences, or equivalent * Up to date driver's license * Experience with providing case management services to people that have experienced homelessness ...

Boys & Girls Club

SOCIAL WORKER

Bayamon, PR · On-site

$30K/yr

Identify at-risk participants and makes support plans, keeping case management records up to date ... TASKS AND DETAILED WORK ACTIVITIES: * Establish and maintain relationships with the community ...

DaVita

RN Case Manager - Dallas, TX

San Juan, PR · On-site

You'll work autonomously and in collaboration with all members of the healthcare team to coordinate ... Identify and address social determinants of health including medical, emotional, education ...

Veterans Health Administration

$61K - $97K/yr

Learn more about this agency Duties Help VA Careers - Social Work : Total Rewards of a Allied Health Professional Major duties but not are limited to: * Collaboration with the suicide prevention ...

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Social Work Case Manager information

What Is a Social Work Case Manager?

A social work case manager works with clients to assess their needs, facilitate treatment or access to programs and services, and oversee the progress of each case. Your responsibilities and duties in this career include making assessments and creating a care plan, but you also coordinate between different members of the assistance team to make sure each client is getting the necessary support and has access to the resources that they need. A social work case manager may work with families or individuals.

What are the key skills and qualifications needed to thrive as a Social Work Case Manager, and why are they important?

To thrive as a Social Work Case Manager, you need a bachelor's or master's degree in social work, knowledge of case management practices, and licensure as required by your state. Familiarity with case management software, electronic health records (EHRs), and documentation systems is typically necessary. Strong interpersonal skills, cultural competence, and effective communication set exceptional case managers apart. These skills and qualifications are crucial for advocating effectively, coordinating resources, and supporting diverse client needs in complex social service environments.

Can you make $200,000 as a social worker?

Social work case managers typically earn between $40,000 and $70,000 annually, with higher salaries possible in specialized roles, management positions, or in certain regions. Reaching a $200,000 salary generally requires advanced credentials, extensive experience, or leadership roles in large organizations. Such high earnings are uncommon for standard case management positions.

What are some common challenges Social Work Case Managers face when coordinating care for clients?

Social Work Case Managers often encounter challenges such as balancing large caseloads, navigating complex social service systems, and addressing barriers that clients face—including housing instability, limited access to healthcare, and financial constraints. They must also maintain strong communication with multidisciplinary teams while advocating for clients' needs and confidentiality. Successfully managing these aspects requires excellent organizational skills, resilience, and the ability to build trusting relationships with both clients and community partners.

What are Social Work Case Managers?

Social Work Case Managers are professionals who help individuals and families navigate complex social, emotional, and financial challenges. They assess clients’ needs, develop care plans, connect them to resources and services, and monitor their progress. Social Work Case Managers often work in settings such as hospitals, mental health clinics, schools, and social service agencies. Their goal is to empower clients to achieve improved well-being and self-sufficiency. They also advocate for clients’ rights and provide emotional support throughout the process.

What does a case manager do in social work?

A social work case manager assesses clients' needs, develops care plans, connects clients to resources, and monitors progress to ensure they receive appropriate support. They often collaborate with other professionals and maintain detailed documentation to coordinate services effectively.

What jobs pay 10,000 a month without a degree?

Social Work Case Managers typically do not earn $10,000 a month without advanced experience or specialized certifications. High-paying roles that can reach this level without a degree are rare and often involve entrepreneurship, sales, real estate, or skilled trades where income depends on performance and client base. Most jobs with such high earnings require significant experience, skills, or licensing beyond a basic degree.

How to make 100,000 as a social worker?

Social work case managers can reach a $100,000 salary by gaining advanced certifications, specializing in high-demand areas like healthcare or mental health, and working in higher-paying regions or organizations. Increasing experience, pursuing supervisory roles, or obtaining a master's degree can also boost earning potential.
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Social Work Case Manager jobs near you
Infographic showing various Social Work Case Manager job openings in Puerto Rico as of June 2026, with employment types broken down into 12% As Needed, 68% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Case Manager

Ser Familia, Inc - PR

Guaynabo, PR • On-site

$18/hr

Full-time

Posted 4 days ago

Job description

Responsibilities
  • Answer Phone Calls and redirect them to the appropriate extension while providing excellent customer service.
  • Ability to handle high volume of clients with various needs, while treating them with compassion and professionalism to empower them to achieve self-improvement.
  • Prepare documentation package for the client’s initial visit, conduct the assessment and upload documents into Salesforece making sure they are in compliance with Seer Familia’s regulations and procedures.
  • Demonstrate interpersonal, social, cultural, and cognitive skills to think critically and effectively on how to best serve each client
  • Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
  • Be able to identify any dangerousness or critical situation to support client’s safety as most important priority. When needed, refer clients to a Clinician to create an effective safety plan for client.
  • Be able to help a client in a crisis situation as outline in the agency’s protocol.
  • Listen to clients to obtain a clear understanding of their needs in order to develop a comprehensive client-driven Individual or Family Plan with both short- term and long-term goals to help clients achieve wellness and autonomy
  • Provide orientation to clients on Ser Familia’s and other agencies programs and services so that they can make informed decisions that can be beneficial in accordance to their needs.
  • Prepare all documentation required for the clients’ session, conduct assessment and upload all documentation into the system following all guidelines.
  • Refer clients to appropriate and trustworthy resources to assist with meeting goals
  • Develop strong, trustworthy, and professional relationships with clients to keep track of their progress, needs, and ensure satisfaction
  • Evaluate and adjust Individual or Family Plans as client’s complete requirements. Keep close contact with those who are not following agency’s requirements and enforce agency client agreement as necessary
  • Handle clients’ cases and Individual and Family Plan’s progress and determine closure when needed.
  • Monitor the clients’’ progress and identify other needs that may have arisen. (Advocacy, Referrals, Follow up calls etc)
  • Work in collaboration with staff members, keeping close communication to facilitate a strong and healthy team environment
  • Create good working relationships with outside organizations/agencies who refer clients to Ser Familia, Inc, and maintain high levels of professionalism in all interactions
  • Report critical incidents or matters immediately to the agency’s Programs Director and /or Case Manger Supervisor.
  • Maintain effective usage of time, high levels of organization and detail
  • Deliver accurate, high-quality documentation within specified deadlines and timelines
  • Maintain clients’ files organized and data base profiles updated to include cases’ notes, contacts, services provided, and documents recorded
  • Collect and report data necessary to meet funding requirements and statistical reports
  • Adhere to professional standards as outlined by Ser Familia’s employee manual, protocols, rules and regulations
  • Maintain strict confidentiality of all sensitive information of clients and organization. Must adhere to HIPAA (Health Insurances Portability amp; Accountability Act of 1996) compliance.
  • Willing to commute to other Ser Familia’s locations to perform the job duties in response to business needs and/or if requested by the Supervisor.
  • Perform other duties as assigned
Requirements
  • A Bachelor’s Degree in Psychology, Social Work, Human Services or related field or equivalent work or volunteer experience and training preferred.
  • 2-3 years of experience as a Case Manager preferably on a Non-Profit Organization.
  • Must work well with persons of varied sexual preference, racial, ethnic, cultural, socioeconomic backgrounds, and with individuals who are differently-abled.
  • Must be fully bilingual English- Spanish (write, read and speak).
  • Customer Service Oriented.
  • Ability to work on different tasks simultaneously and able to meet deadlines.
  • Previous employment or volunteer work in human services, community agencies or other related nonprofit or social change organizations a plus.
  • Good oral and written communication and computer skills are required.
  • Advanced computer knowledge (MS Office, Salesforce is a plus)
  • Must pass a criminal background check.

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