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Case Management Associate Jobs in Puerto Rico (NOW HIRING)

Alivia Health

PR · On-site

The Clinical Case Management Associate is responsible for performing telephonic and face to face contact with patients of Alivia Specialty Pharmacy. He or she will evaluate the health care and ...

Alivia Health

PR · On-site

RESUMEN DEL PUESTO Y RESPONSABILIDADES: El/La Asociado(a) de Manejo Clínico de Casos es responsable de realizar contactos telefónicos y presenciales con pacientes de Alivia Specialty Pharmacy.

Encompass Health

Case Manager

Manati, PR · On-site

$17 - $21.75/hr

Complete case management addendums and all required documentation. * Maintain knowledge of ... For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN ...

Encompass Health

Case Manager

Manati, PR

$17 - $21.75/hr

Complete case management addendums and all required documentation. * Maintain knowledge of ... For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN ...

Alivia Health

PR · On-site

$14.25 - $17.50/hr

We are seeking a Case Manager to support the end-to-end management of specialty medication access ... Requirements: * Associate Degree as a Pharmacy Technician * Valid Pharmacy Technician License

Alivia Health

PR · On-site

$14.25 - $17.50/hr

In general, a Case Manager will be responsible for the following tasks: * Review and interpret ... Provide administrative support of Pharmacy as assigned and assist in the training of new associates ...

Alivia Health

PR · On-site

The Registry Associate plays a critical operational role in supporting the patient intake and case management workflow, ensuring that all required clinical and administrative documentation is ...

Liberty Latin America Communications, Inc.

PR

Resolve customer requests or inquiries received via call, Case Management, chat, Online Platforms ... Associates in Computer Science and/or Coding is preferred. 2-3 years of demonstrable experience in ...

Alivia Health

PR · On-site

$19 - $25.50/hr

The Infusion Coordinator will be responsible for leading the case management with healthcare ... Associate Degree as Pharmacy Technician. * Prime Rx Pharmacy Platform knowledge. (preferred) * At ...

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Case Management Associate information

What Is the Job of a Case Management Associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

What are the key skills and qualifications needed to thrive as a Case Management Associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What are some common challenges faced by Case Management Associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What is a Case Management Associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

More about Case Management Associate jobs
Case Management Associate jobs near you
Infographic showing various Case Management Associate job openings in Puerto Rico as of May 2026, with employment types broken down into 1% As Needed, 42% Full Time, 52% Part Time, 3% Temporary, 1% Contract, and 1% Nights. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution.

Clinical Case Management Associate

Alivia Health

On-site

Full-time

Posted 12 days ago

Job description

JOB SUMMARY & RESPONSABILITIES:

The Clinical Case Management Associate is responsible for performing telephonic and face to face contact with patients of Alivia Specialty Pharmacy. He or she will evaluate the health care and educational needs of the patients regarding medications and will communicate recommendations to prescribers as necessary. Among other duties, the Clinical Case Management Associate will ensure patient’s understanding of medication regimens and will recognize and provide next steps for patients reporting adverse reactions or concerns with specialty medications. From time to time, the Clinical Case Management Associate may be required to conduct some field work to visit HCP’s and Patients or to accompany Management in carrying out some work-related activities.

Responsibilities include, but are not limited to the following:

  • Assesses, monitors and evaluates medication care plans, services and outcomes to maximize patient’s health/outcomes.
  • Identifies patient's health and educational needs.
  • Communicates with providers regarding patient's medication complications or needs.
  • Provides guidance to patients on adverse medication reactions within scope and refers to pharmacist as necessary.
  • Completes REMS product training and provides counseling for patients on subsequent cycles of available REMS products.
  • Provides medication counseling for patients starting new medication regimens.
  • Interacts continuously with patient, family, physician(s), and other providers utilizing clinical knowledge and expertise to determine medical history and current status.
  • Reports critical incidents and information regarding quality-of-care issues.
  • Assist Operations/Clinical Department associates with clinical support for prior authorization, billing or other administrative functions, during periods of high volume, to maintain workflow and meet customer service imperatives.
  • Provide support as on-call clinician as required.
  • Ensures compliance with all state and federal regulations and guidelines in day-to-day activities.
  • Performs other duties as assigned.

Education and Experience:

  • Bachelor’s Degree in Nursing.
  • Current/Active Professional Certification/License in Good Standing.
  • 3 years of experience in patient nursing and/or direct patient care. (preferred)
  • 2 years of experience in Specialty Pharmacy. (preferred)
  • Knowledge of CPR+. (preferred)
  • Knowledge and experience in the areas of Neurology /Multiple sclerosis, Rheumatology, Dermatology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. (preferred)
  • Ability to communicate effectively in English and Spanish. (preferred)


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