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Case Management Assistant Jobs in Massachusetts (NOW HIRING)

Baystate Health

Case Manager Assistant

Springfield, MA · On-site

The Case Management Assistant will work collaboratively with patients and Case Managers to communicate and document accurate clinical and regulatory information. * Collaborate with internal and ...

Lifeworks, Inc.

Assistant Case Manager (884)

Westwood, MA

$33K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Assistant Case Manager Job ID: 884 Location: Westwood MA Shift: M-F 8:30am - 2:30pm Salary: $33,137.99 As a team, the mission of Lifeworks is to provide advocacy, empowerment, and opportunity to ...

Bridge Over Troubled Water

Case Management Specialist

Boston, MA · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Case Management Specialist Bridge Over Troubled Waters Boston, MA WHO WE ARE For over 50 years ... Track residents' work, savings, and investments monthly. * Assist in planning monthly house ...

Apidel Technologies

Case Assistant

Salem, MA

$18.50 - $24.50/hr

This Case Assistant will assist two Career Service Counselors with visual impairments on ... Helping the counselors complete tasks on the MassAbility case management system, such as creating ...

Community Health Network

Where you fit in The Case Management Extender provides non-licensed, clerical and administrative ... Centers, etc.; assist with locating appropriate facilities for placement of patients moving to ...

Community Health Network

Where you fit in The Case Management Extender provides non-licensed, clerical and administrative ... Centers, etc.; assist with locating appropriate facilities for placement of patients moving to ...

Community Health Network

Where you fit in The Case Management Extender provides non-licensed, clerical and administrative ... Centers, etc.; assist with locating appropriate facilities for placement of patients moving to ...

Community Health Network

Where you fit in The Case Management Extender provides non-licensed, clerical and administrative ... Centers, etc.; assist with locating appropriate facilities for placement of patients moving to ...

Humetis Group

Case Assistant

Salem, MA · On-site

$18.50 - $24.50/hr

Utilize the MassAbility case management system to: * Draft documents and correspondence * Assess financial needs * Initiate purchase and contract orders * Enter and maintain case notes * Assist in ...

GTT, LLC

Recovery Specialist - Case Management

Danvers, MA · On-site

$28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Background in case management or familiarity with the case manager role. Must have experience in 1 ... Assist in retrieval of patient medications from local pharmacies. 5. Acts as a support to other ...

CYNET SYSTEMS

Case Assistant

Salem, MA · On-site

$19 - $24/hr

Ability to learn the MassAbility case management system. * Proficiency in MS Windows, Word, Excel, Outlook, as well as online meeting platforms such as Zoom and TEAMS. Responsibilities: * Helping the ...

CYNET SYSTEMS

Case Assistant

Salem, MA · On-site

$19 - $24/hr

Helping the counselors complete tasks on the MassAbility case management system, such as creating documents and letters, determining financial needs, initiating purchase orders and contract orders ...

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Case Management Assistant information

See Massachusetts salary details

$14

$23

$32

How much do case management assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for case management assistant in Massachusetts is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $26.78 per hour, depending on experience, location, and employer.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

How much does a case management assistant make?

The average salary for a case management assistant in Florida is around $35,000 to $45,000 per year, depending on experience, certifications, and the specific employer. Entry-level positions may start lower, while experienced assistants with specialized skills can earn higher wages. Salaries can also vary based on the work environment and workload.
More about Case Management Assistant jobs

What are the most commonly searched types of Case Management jobs in Massachusetts?

The most popular types of Case Management jobs in Massachusetts are:

What are popular job titles related to Case Management Assistant jobs in Massachusetts?

For Case Management Assistant jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Case Management Assistant jobs in Massachusetts look for?

The top searched job categories for Case Management Assistant jobs in Massachusetts are:

What cities in Massachusetts are hiring for Case Management Assistant jobs?

Cities in Massachusetts with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,290 per year, or $23.2 per hour.

Case Manager Assistant

Baystate Health

Springfield, MA • On-site

Part-time

Posted 9 days ago

Baystate Health rating

6.3

Company rating: 6.3 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

669th of 888 rated healthcare providers

Job description

We are looking for a Part Time Case Management Assistant to join our team!

What you will do:

  • The Case Management Assistant will work collaboratively with patients and Case Managers to communicate and document accurate clinical and regulatory information.
  • Collaborate with internal and external partners to address financial advocacy for the patient/organization.
  • Audit Charts for Medicare requirements and communicate regulations effectively
  • Assist with follow-up appointments and telephone calls and other post acute/transitional planning care needs.
  • Support coordination with representatives from insurance companies, accountable care organizations, home care agencies, skilled nursing facilities, durable medical equipment companies, and transportation agencies.

What you will need:

  • High School Diploma or GED requires. Associate's Degree preferred.
  • Two years to five years prior experience a health related field.
  • Associates degree in Human Services Field preferred.
  • Insurance/payer experience preferred.
  • Basic knowledge of Medical Terminology.

What you need to know:

  • Part Time Opportunity 16 hours
  • Must be available to work between 7:30 AM- 4:00 PM, Monday through Friday, and every other weekend , including one holiday a year.
  • Location - Baystate Medical Center- 759 Chestnut Street, Springfield.

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$20.79 - $23.90 - $28.08

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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