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Case Management Associate Jobs in Massachusetts (NOW HIRING)

Massgeneralbrigham

Case Management Associate

Salem, MA

$22.35 - $25.28/hr

The referral process includes entering clinical information into the referral system and managing ... Yes Qualifications Education Associate's Degree Social Work required or Bachelor's Degree Social ...

Mass General Brigham

Case Management Associate

Salem, MA · On-site

$22.35 - $25.28/hr

The referral process includes entering clinical information into the referral system and managing ... Yes Qualifications Education Associate's Degree Social Work required or Bachelor's Degree Social ...

Converys

Litigation Management Associate

Boston, MA · On-site

$90K - $122K/yr

The Litigation Management Associate is primarily responsible for auditing legal and litigation ... Review guidelines and the Case Management Guidelines. * Analyze firm performance, compliance, and ...

Coverys, Inc.

Litigation Management Associate

Boston, MA · On-site

$94 - $123/hr

Litigation Management Associate** is primarily responsible for auditing legal and litigation ... Review guidelines and the Case Management Guidelines.* Analyze firm performance, compliance, and ...

Coverys, Inc.

Litigation Management Associate

Boston, MA · On-site

$90K - $122K/yr

The Litigation Management Associate is primarily responsible for auditing legal and litigation ... Review guidelines and the Case Management Guidelines. * Analyze firm performance, compliance, and ...

Community Health Network

Where you fit in The Case Management Extender provides non-licensed, clerical and administrative ... Associates' degree (Preferred) * Three years of experience with medical/business computer ...

Community Health Network

Where you fit in The Case Management Extender provides non-licensed, clerical and administrative ... Associates' degree (Preferred) * Three years of experience with medical/business computer ...

Community Health Network

Where you fit in The Case Management Extender provides non-licensed, clerical and administrative ... Associates' degree (Preferred) * Three years of experience with medical/business computer ...

Community Health Network

Where you fit in The Case Management Extender provides non-licensed, clerical and administrative ... Associates' degree (Preferred) * Three years of experience with medical/business computer ...

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How much do case management associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for case management associate in Massachusetts is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $23.89 per hour, depending on experience, location, and employer.

What is a case management associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What is the job of a case management associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

What are the key skills and qualifications needed to thrive as a case management associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What are some common challenges faced by case management associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

Can you become a case management associate with an associate's degree?

Yes, many employers hire case management associates with an associate's degree in fields like social work, psychology, or healthcare. Relevant skills include communication, organization, and knowledge of case management software; some positions may also require certification or experience in social services.

Is case management a stressful job?

Case management associates often work in fast-paced environments that require strong organizational and communication skills, which can lead to stress. The job involves managing multiple cases, meeting deadlines, and addressing client needs, which may contribute to job-related stress levels.
More about Case Management Associate jobs

What are the most commonly searched types of Case Management jobs in Massachusetts?

The most popular types of Case Management jobs in Massachusetts are:

What cities in Massachusetts are hiring for Case Management Associate jobs?

Cities in Massachusetts with the most Case Management Associate job openings:

Case Management Associate jobs near you
Infographic showing various Case Management Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $44,875 per year, or $21.6 per hour.

Case Management Associate

Massgeneralbrigham

Salem, MA

$22.35 - $25.28/hr

Part-time

Posted 10 days ago

Mass General Brigham rating

8.0

Company rating: 8.0 out of 10

Based on 348 frontline employees who took The Breakroom Quiz

86th of 895 rated healthcare providers

Job description

Site: North Shore Medical Center, Inc.


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


Job Summary

Provides support to psychiatric triage clinicians with routine and regulatory clinical and administrative functions.
Assist director as necessary
Essential Functions:
Supports the process of patient referrals and dispositions to several levels of care. The referral process includes entering clinical information into the referral system and managing the communications regarding acceptance and bed offer or denial with facilities; referrals, telephone with pre-referral information and to establish a start of care date; initiating the patient care referral paperwork
Supports the insurance authorization and continued stay process by making initial contact and obtaining insurance authorizations; submitting fax and online requests for continued stay authorization and monitors the decision from the payer.
Research available community resources at the request of the psychiatric triage clinicians.
Communication with central admissions team via Microsoft teams.
Performs other duties as assigned
Complies with all policies and standards
Does this position require Patient Care (indirect/direct)? Yes


Qualifications

Education
Associate's Degree Social Work required or
Bachelor's Degree Social Work preferred
Can this role accept experience in lieu of a degree? Yes
Experience
Clinical and/or community resource experience 1-2 years preferred
Knowledge, Skills & Abilities
Attention to detail.
Computer proficiency required Microsoft office applications preferred with ability to learn new software.
Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

Additional Job Details (if applicable)

Physical Requirements
Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)


Remote Type

Onsite


Work Location

3 Dove Ave


Scheduled Weekly Hours

0


Employee Type

Per Diem


Work Shift

Rotating (United States of America)


Pay Range

$22.35 - $25.28/Hourly

Grade

3


At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


EEO Statement:

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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