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Case Coordinator Jobs in Silver Spring, MD (NOW HIRING)

The Fedcap Group

Case Manager

Washington, DC · On-site

$25/hr

Case Coordination and Relationships * Carry a caseload of approximately 50 unemployed and unenrolled program participants * Conduct at minimum 25 participant interactions a week including bi-weekly ...

Easterseals

Case Manager

Washington, DC

$25/hr

Case Coordination and Relationships * Carry a caseload of approximately 50 unemployed and unenrolled program participants * Conduct at minimum 25 participant interactions a week including bi-weekly ...

The Fedcap Group

Case Manager

Washington, DC

$25/hr

Case Coordination and Relationships * Carry a caseload of approximately 50 unemployed and unenrolled program participants * Conduct at minimum 25 participant interactions a week including bi-weekly ...

Fedcap

Case Manager

Washington, DC

$25/hr

Case Coordination and Relationships * Carry a caseload of approximately 50 unemployed and unenrolled program participants * Conduct at minimum 25 participant interactions a week including bi-weekly ...

The Fedcap Group

Case Manager

Washington, DC · On-site

$25/hr

Case Coordination and Relationships * Carry a caseload of approximately 50 unemployed and unenrolled program participants * Conduct at minimum 25 participant interactions a week, including bi-weekly ...

Fedcap

Case Manager

Washington, DC

$25/hr

Case Coordination and Relationships * Carry a caseload of approximately 50 unemployed and unenrolled program participants * Conduct at minimum 25 participant interactions a week, including bi-weekly ...

The Fedcap Group

Case Manager

Washington, DC

$25/hr

Case Coordination and Relationships * Carry a caseload of approximately 50 unemployed and unenrolled program participants * Conduct at minimum 25 participant interactions a week including bi-weekly ...

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Case Coordinator information

See Silver Spring, MD salary details

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How much do case coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for case coordinator in Silver Spring, MD is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.87 per hour, depending on experience, location, and employer.

What is a case coordinator?

A case coordinator is a person who works in health care or social work, helping clients implement a care plan and utilize resources available to them. Job duties include meeting with clients and their care providers to determine the best course of action for each. A case coordinator may also provide clients with educational resources that will help them manage their care. Career qualifications often include postsecondary education in social work or a health care field, work experience, and communication skills.

What are the key skills and qualifications needed to thrive as a case coordinator, and why are they important?

To thrive as a Case Coordinator, you need strong organizational abilities, attention to detail, and a background in social work, healthcare, or a related field, often requiring a bachelor's degree. Familiarity with case management software, electronic health records (EHRs), and documentation systems is typically necessary. Effective communication, problem-solving, and empathy are essential soft skills for building rapport with clients and collaborating with interdisciplinary teams. These skills ensure efficient case management, continuity of care, and positive outcomes for clients in need of coordinated services.

What are some common challenges faced by case coordinators, and how can they effectively manage their workload?

Case Coordinators often juggle multiple cases simultaneously, each with unique requirements and timelines. A primary challenge is balancing competing priorities while ensuring that all clients receive timely support and accurate information. Effective workload management relies on strong organizational skills, regular communication with multidisciplinary teams, and the use of case management software to track progress. Additionally, proactively addressing potential barriers and staying adaptable helps Case Coordinators navigate high-pressure situations and deliver quality outcomes.

What is the difference between Case Coordinator vs Case Manager?

AspectCase CoordinatorCase Manager
Required CredentialsTypically a high school diploma or associate degree; certifications varyOften requires a bachelor's degree; certifications like CCM may be preferred
Work EnvironmentHealthcare facilities, social services, insurance companiesHospitals, social service agencies, insurance providers
Primary ResponsibilitiesCoordinate services, schedule appointments, gather documentationAssess client needs, develop care plans, advocate for clients

While both roles involve supporting clients and coordinating services, Case Coordinators primarily focus on scheduling and documentation, whereas Case Managers take a more active role in assessing needs and developing comprehensive care plans. The roles often overlap but differ in scope and responsibilities.

More about Case Coordinator jobs

What are the most commonly searched types of Case jobs in Silver Spring, MD?

The most popular types of Case jobs in Silver Spring, MD are:

What job categories do people searching Case Coordinator jobs in Silver Spring, MD look for?

The top searched job categories for Case Coordinator jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Case Coordinator jobs?

Cities near Silver Spring, MD with the most Case Coordinator job openings:

Case Coordinator jobs near you
Infographic showing various Case Coordinator job openings in Silver Spring, MD as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,861 per year, or $23.5 per hour.

Case Manager

The Fedcap Group

Washington, DC • On-site

$25/hr

Full-time

Posted 27 days ago

Job description


What You'll Do
The Case Manager for the Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program will serve as the main point of contact for Customers (TANF recipients referred to Fedcap by the District of Columbia's Department of Human Services). The Case Manager will play a key role in coordinating all services to ensure that Customers are making meaningful progress toward preparing for and obtaining employment. Case Managers shall develop trusted working relationships with assigned TANF Customers and shall monitor Customer engagement and progress up through the first year of a Customer's employment. Case Managers shall coordinate multiple activities with Fedcap staff and other providers, as well as assist Customers in reporting work participation.
Your Responsibilities Will Include:
Case Coordination and Relationships
  • Carry a caseload of approximately 50 unemployed and unenrolled program participants
  • Conduct at minimum 25 participant interactions a week including bi-weekly coaching sessions and/or weekly non-compliance/re-engagement attempt meetings
  • Coordinate and develop relationships with all external Providers (including Secondary Service Providers, District Agency Providers, School, Employers, and Community Providers) as well as Teammates and ensure that participants are making meaningful progress toward employment.
  • Review DHS-administered assessments, develop and amend participants' Detailed Individual Responsibility Plans (DIRPs), and help participants overcome barriers to program engagement and participation.
  • Develop trusted working relationships with assigned TANF participants and monitor participant engagement and progress up through participants' first year of employment.
  • Provide counseling, intervention, and program action planning and delivery.
  • Facilitate the successful utilization of job readiness training, rapid job searching, job retention services, and/or education services.
  • Document activities, participation, compliance, and employment progress in the Electronic Case Management (ECM) systems.
  • Stress urgency and ownership, guiding participants through a learn-by-doing process during their service planning and delivery.

Participant Program Participant Participation
  • Achieve 80% Work Participation Rate (WPR) on caseload by collecting, verifying, and processing timesheets and/or paystubs for entire caseload weekly
  • Complete weekly attempts at non-compliance for the 20% of the caseload not meeting WPR, including phone calls, emails, letters, and home visits, and re-engaging those participants who are responsive, or confirming sanction status with DHS for those who are not.
  • Coordinate multiple activities outlined in the participant's DIRP and assist participants in reporting work participation.
  • Ultimately responsible for the engagement of Participants and works with all staff to identify appropriate activities, resources, and supports for participants.

Performance Management and Reporting
  • Consistently meet or exceed performance targets and KPIs, including job placements, employment retention, school completions, case closure due to earnings, customer satisfaction, and audit scores.
  • Ensure 100% accuracy in internal data systems, including timely recording of employer activity, jobseeker interactions, and placement outcomes
  • Work closely with internal teams to maintain service consistency and accountability, improving overall efficiency in services
  • Responsible for capturing and recording employment information and then working closely with the Customer to maintain and obtain job promotions and/or salary increases on the job.
  • Diligently verify and report all aspects of Customer milestone achievements to DHS.
  • Assist in compiling data for reports, including but not limited to, Customer timesheets and placement and retention reports.

Ongoing Professional Development and Adherence to Standards
  • Observe all policies and procedures and attend all required training and certifications as scheduled.

You're a great fit for this role if you have:
  • Bachelor's degree in social work, social services, counseling, business administration, or related field from an accredited institution.
  • Three (3) years' experience in vocational rehabilitation, case management, or related field
  • A minimum of (5) five years' case management experience in lieu of a bachelor's degree is acceptable; and/or work experience determined to be acceptable to the agency.
  • Bilingual in Spanish a plus.

Compensation
$25.00 hourly
Equal Opportunity Employer
About Us
Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website: https://fedcapinc.org/

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