Job Title: Carpet Cleaning Technician
Location: Seattle, WA
Job Type: Part-Time, Fridays and Saturdays
Reports To: Operations Manager/Owner
Job Summary
The Carpet Cleaning Technician is responsible for delivering high-quality carpet cleaning services with a focus on customer satisfaction. This role involves performing cleaning jobs, managing customer communications, handling invoicing and scheduling through the mobile app Housecall Pro, maintaining equipment, and continuously expanding professional knowledge through ongoing training. The ideal candidate is detail-oriented, has strong customer service skills, responsible, and motivated to ensure that every job meets the high standards expected by our clients.
Key Responsibilities
Job Performance:
Execute carpet cleaning services at various residential and commercial locations with efficiency and a high standard of quality.
Ensure that all cleaning jobs are completed according to established protocols and customer requirements.
Customer Communication:
Housecall Pro Management:
Utilize Housecall Pro for scheduling appointments, invoicing, and maintaining open lines of communication with customers.
Update job status and customer records in real-time to keep the office informed of daily activities.
Equipment Responsibilities:
Follow a strict maintenance schedule for all cleaning equipment to ensure optimal performance and longevity.
Conduct routine inspections and minor repairs as needed.
Track down and retrieve any equipment left at previous job sites, ensuring that all assets are accounted for and returned to the company’s inventory promptly
Professional Development:
Actively participate in training sessions and classes that expand expertise in carpet cleaning techniques, safety protocols, and customer service best practices.
Stay informed about industry advancements to continuously improve service quality.
Qualifications
Benefits
Competitive salary with performance-based incentives.
Opportunities for overtime.
Ongoing training and career development programs.
A supportive work environment that values excellence and continuous improvement.
Application Instructions:
Interested candidates should submit a resume and cover letter detailing their experience and why they are a great fit for the role. Applications will be reviewed on a rolling basis.
Company Description
North Seattle Carpet Cleaning provides various cleaning services for residential and commercial customers in the greater Seattle area. We have over 275 5-star reviews on Google, and have helped thousands of customers. It is our business to be integrated with our immediate community in Seattle.