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Captel Jobs (NOW HIRING)

Ultratec, Inc.

Assembler I - $1,500 Sign-On Bonus

Madison, WI · On-site

$16 - $20/hr

Advanced Assembly, Inc. is an electronics manufacturing services provider of electronic assemblies and products, including the Captioned Telephone (CapTel). Our exceptional reputation has been earned ...

Ultratec

Assembler I | Application

Madison, WI · On-site

$16 - $20/hr

Advanced Assembly, Inc. is an electronics manufacturing services provider of electronic assemblies and products, including the Captioned Telephone (CapTel). Our exceptional reputation has been earned ...

Ultratec

Assembler I - $1,500 Sign-On Bonus

Madison, WI · On-site

$16 - $20/hr

Advanced Assembly, Inc. is an electronics manufacturing services provider of electronic assemblies and products, including the Captioned Telephone (CapTel). Our exceptional reputation has been earned ...

Ultratec

Machine Operator I | Application

Madison, WI · On-site

$17.25 - $21/hr

Advanced Assembly, Inc. is an electronics manufacturing services provider of electronic assemblies and products, including the Captioned Telephone (CapTel). Our exceptional reputation has been earned ...

Ultratec

Material Handler - $1,500 Sign-On Bonus

Madison, WI · On-site

$17.25 - $21/hr

Advanced Assembly, Inc. is an electronics manufacturing services provider of electronic assemblies and products, including the Captioned Telephone (CapTel). Our exceptional reputation has been earned ...

Ultratec

Material Handler | Application

Madison, WI · On-site

$18 - $21.75/hr

Advanced Assembly, Inc. is an electronics manufacturing services provider of electronic assemblies and products, including the Captioned Telephone (CapTel). Our exceptional reputation has been earned ...

Ultratec

Automation Technician I | Application

Madison, WI · On-site

$42K/yr

Advanced Assembly, Inc. is an electronics manufacturing services provider of electronic assemblies and products, including the Captioned Telephone (CapTel). Our exceptional reputation has been earned ...

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Captel information

See salary details

$31K

$56.4K

$74.5K

How much do captel jobs pay per year?

As of Jun 6, 2026, the average yearly pay for captel in the United States is $56,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $61,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Captel position, and why are they important?

To thrive as a CapTel (Captioned Telephone) operator, you need excellent listening skills, accurate typing proficiency, and strong attention to detail, typically with a high school diploma or equivalent. Familiarity with specialized captioning software and telecommunication systems is essential, and on-the-job training is often provided. Patience, professionalism, and a clear speaking voice are important soft skills that enhance customer interactions. These competencies ensure accurate and timely captioning for individuals with hearing loss, supporting effective communication and customer satisfaction.

What does a typical workday look like for a CapTel operator?

As a CapTel operator, your daily routine involves listening to live phone conversations and accurately transcribing them in real-time using specialized captioning software, so that callers with hearing loss can read what’s being said. Most CapTel operators work in a professional call center environment, often during set shifts that may include evenings and weekends. You’ll collaborate with a supportive team and follow strict confidentiality protocols to protect caller privacy. The pace can be steady due to the constant flow of calls, but comprehensive training and ongoing support help you maintain accuracy and efficiency throughout your shift.

What is a Captel job?

A CapTel job involves working as a Captioning Assistant to help individuals with hearing loss communicate over the phone. Employees use voice recognition technology to provide real-time captions for conversations, ensuring accuracy and clarity. The role requires strong listening and typing skills but does not involve direct customer interaction. It's an entry-level position with flexible scheduling, often in a call center environment.

More about Captel jobs
What cities are hiring for Captel jobs? Cities with the most Captel job openings:
What are the most commonly searched types of Captel jobs? The most popular types of Captel jobs are:
What states have the most Captel jobs? States with the most job openings for Captel jobs include:
What job categories do people searching Captel jobs look for? The top searched job categories for Captel jobs are:
Captel jobs near you
Infographic showing various Captel job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,429 per year, or $27.1 per hour.
Customer Advisor (Santa Rosa)

Customer Advisor (Santa Rosa)

Communication Service for the Deaf, Inc

Santa Rosa, CA

$22 - $28/hr

Other

Posted 16 days ago

Job description

Description

Supports the California Field Operations Coordinator for the Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard telephone. The DDTP offers specialized telephone equipment, Traditional Rely Services, and speech-generating devices to eligible deaf and disabled Californians.

Requirements

  • Works with recipients toward the familiarity and selection of accessible telecommunication equipment, including specialized equipment orders, and telecommunications options.
  • Assists customers with education and/or training regarding available services
  • Provides troubleshooting and technical support for equipment malfunctions and/or usage problems
  • Maintains the program database logging service records to comply with programmatic administration and reporting requirements
  • Coordinates with providers to resolve customer complaints
  • Works closely with Field Advisors to request and schedule field visits as appropriate
  • Provides complete and accurate notes on all customer interactions, ensuring the accuracy of program files and processes in accordance with state contract requirements
  • Places outbound calls as needed
  • Maintains compliance with all company, contractual, and state policies and standards
  • Maintains professionalism with customers, peers, and management
  • Acknowledge and adhere to all DDTP Privacy Policy and Information Security protocols
  • Other job duties as assigned

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

  • Familiarity with, or ability to learn telecommunication access options, accessible telecommunication equipment (i.e. TTY, amplified phone, CapTel, alerting signalers, cell phone amplifiers, iDevices, phone features for visual or speech impairments), and know how to fit individuals with the necessary equipment
  • Familiarity with local, state, and national resources for the deaf, deaf-blind, and hard of hearing population
  • Ability to utilize language, social, and cultural sensitivity to engage with California's diverse populations
  • Favorable consumer-relations skills and personality patterns for representing CSD, DDTP, and CPUC well within the deaf/hard of hearing community, elderly population, service providers, and vendors
  • Excellent oral, visual, and written communication skills
  • Superior multi-tasking, organizational, record-keeping and time-management skills
  • Computer knowledge of database work and MS Office operations
  • Highest regard for confidentiality

Qualifications

  • A minimum of High School diploma or equivalent
  • 6 - 12 months of previous customer service experience

Apply