Calsoft Systems is seeking talented, motivated and entrepreneurial candidates who are passionate in learning about consulting, business and technology.  A support professional will receive and handle customer inquiries for nontechnical issues. Receive and follow up requests from customers. Provide Level-1 Support and training to customers via phone, email and onsite.                Essential Functions 1. Receive requests from customers, create tickets and dispatch to appropriate engineers. 2. Perform routine procedures to resolve a high percentage of inquiries 3. Collect and organize information of customers including contact information and details about processing rules. 4. Support documentation for customer and internal members. 5. Give training to new and existing engineers for using Autotask and other tools efficiently. 6. Create advanced technical content including Knowledge Base articles, training documents, etc.         Minimum Qualification 1. Bachelor's degree. 2. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. 3. Maintain professional image in attitude, conduct and attire. 4. Demonstrate aptitude for learning new technologies. 5. Ability to effectively communicate technical concept to other technical members. 6. Ability to interface well with other members of the organization. 7. Exhibit analysis, problem resolution, judgment and decision making skills in order to assist customer with their technical issue.