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Call Monitoring Jobs in Michigan (NOW HIRING)

Medstar Ambulance

EMERGENCY CALLTAKER

Clinton, MI · On-site

Call Takers: Answer emergency and non-emergency calls, collect critical information, guide callers through immediate steps, and ensure crews get the right details fast. * Dispatchers: Monitor and ...

Oaklawn Hospital

Monitor Tech

Marshall, MI · On-site

Admits and discharges telemetry/CCU patients from the monitoring system. * Is responsible for ... Answers all call lights promptly. * Assists nurses as needed and appropriate. Minimum ...

1st Call Home Healthcare

Caregivers Needed

Romulus, MI

$18 - $20/hr

1st Call Home Healthcare is HIRING!!! We are looking for caregivers to join our team in Romulus ... Monitor for health and safety. * Ability to work weekends What we offer: * 24/7 on call support

Wayne State University

Building Monitor

Detroit, MI · On-site

Monitors are equipped with a police radio to call police personnel to assist with escorting disruptive individuals. Monitors are staged just inside of building entrances (at a station, which also ...

Allegan County

Treatment Specialist - Call In

Allegan, MI · On-site

$26.41/hr

Job Summary Under the supervision of the Team Leaders, the Call-In Treatment Specialist performs ... Maintains facility security by closely monitoring residents and performing searches and building ...

Wayne State University

Building Monitor

Detroit, MI · On-site

$15/hr

Monitors are equipped with a police radio to call police personnel to assist with escorting disruptive individuals. Monitors are staged just inside of building entrances (at a station, which also ...

Red Oak Management

Building Security Monitor

Muskegon, MI · On-site

$14 - $16/hr

Our driven team is hiring a part-time Building Security Monitor to help control the flow of people ... If anyone is trespassing, you will call the police to have them handle the situation. APPLY NOW!

Allegan County

Youth Specialist - Call In

Allegan, MI · On-site

$26.41/hr

Maintains facility security by monitoring residents' activities, observing conduct, behavior and attitude, conducting regular room/bed checks. Investigating incidents and informing appropriate ...

Allegan County

Youth Specialist - Call In

Allegan, MI · On-site

Maintains facility security by monitoring residents' activities, observing conduct, behavior and attitude, conducting regular room/bed checks. Investigating incidents and informing appropriate ...

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How much do call monitoring jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for call monitoring in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Michigan? The most popular types of Call Monitoring jobs in Michigan are:
What are popular job titles related to Call Monitoring jobs in Michigan? For Call Monitoring jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Michigan look for? The top searched job categories for Call Monitoring jobs in Michigan are:
What cities in Michigan are hiring for Call Monitoring jobs? Cities in Michigan with the most Call Monitoring job openings:
Call Monitoring jobs near you
Call Center Admissions Specialist I

Call Center Admissions Specialist I

Davenport University

Grand Rapids, MI • On-site

Full-time

Re-posted 2 days ago

Job description

Call Center Admissions Specialist
STATUS: Full-time Hourly
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DEPARTMENT: Admissions - Call Center
LOCATION: Grand Rapids, W.A. Lettinga Campus / Hybrid - Work from Home
REPORTS TO: Manager - Call Center
SUMMARY:
This role is responsible for working cooperatively with Admissions Representatives to generate the enrollment of new students by marketing the university programs, securing admissions applications, scheduling appointments, working through phone, chat, texting, and email channels, offering and scheduling events, and creating follow-up tasks to move prospects along the path to enrolled students. Additionally, this role will make outbound calls to prospective students, answer inbound questions, and/or transfer calls to another department as appropriate. The main focus of this position is three-fold: 1) generate appointments; 2) register people for events; and 3) get them to apply for admission-or ultimately, all three. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity, and inclusion.
RESPONSIBILITIES:
  • Generate new student enrollment applications by providing information on University degree programs, and Responding to all newly created as well as re-activated leads generated by Marketing, Admissions Events, and other sources like SAT scores, FAFSA submissions, etc.
  • Market the University to qualified prospective students, secure the admissions application and set follow-up appointments with appropriate University representatives utilizing current technology.
  • Responsible for being knowledgeable about all Core 4 audiences and being conversant in IPEx programs.
  • Responsible for scheduling and coordinating appointments; documenting and making calendar changes; monitoring schedules for overbooking; and following up on missed appointments.
  • Provide internal feedback on our website and other marketing information based on how it would better help prospective students
  • Maintains, processes, and manipulates data on a personal computer/mainframe using customer relationship marketing (CRM), word processing, database, and spreadsheet software.
  • Adhere to FERPA rules and regulations.
  • Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
  • Answers and documents all incoming telephone calls via appropriate handling procedures which may include answering directly, transferring, taking a message, or following and returning the call; routinely checks the queue to monitor calls holding.
  • Operates multi-line phone queues via online contact center applications.
  • Performs work of a confidential nature.
  • Attends and participates in development programs; assists in training other employees as needed; maintains certification where applicable and continues to improve skills.
  • Exhibits professional demeanor at all times while representing the University.
  • Understand and abide by all external and internal regulations and policies associated with the Admissions-Call Center or other role-specific regulations.
  • Maintains 95% or higher on the Scorecard concerning activity level, sales ability, and promotion of the University.
  • Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC, and national affiliations associated with athletics or other role-specific regulations.
  • Provides GREAT customer service, anticipating and exceeding the needs of our customers.
  • Demonstrate and promote the University's Cultural Values.
  • Perform other duties as assigned.

QUALIFICATIONS:
  • High School Diploma required. Relevant college coursework preferred. Associate/Bachelor's degree preferred.
  • Previous call center experience preferred.
  • Some Sales skills/sales experience required.
  • Ability to communicate persuasively and effectively utilizing office equipment and current technology including phone systems, online chat, video chat, and more.
  • Excellent interpersonal, communication, and presentation skills, both written and oral which transcends to diverse audiences.
  • Demonstrated ability to multi-task and process large amounts of information quickly in a fast-paced environment.
  • Demonstrated ability to work accurately and effectively with computerized data systems.
  • Demonstrated ability to utilize customer relationship management software.
  • Demonstrated ability to type (35 wpm) in complete sentences.
  • Positive organizational and technical skills.
  • Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
  • Ability to maintain a professional appearance and manner.
  • Demonstrated ability to communicate effectively and relate well to alumni, students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
  • Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation, and positive reactions to change and conflict resolution.
  • Demonstrated motivational and problem-solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the university.
  • Strong work ethic.
  • Business office environment. Prolonged sitting. Use of personal computer and telephone (eye and hand strain). Reliable transportation to the Lettinga Campus is required.
  • Occasional lifting up to 25 pounds.
  • Must be able to have work availability Mon-Fri 8a-6:30p and additional hours during peak times or as required.

Davenport University is committed to building and supporting a diverse community of students, faculty and staff. Davenport University provides equal employment opportunities to all employees, applicants and students without unlawful discrimination based on national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, veteran, or military status, marital status, height, weight, genetic information, or other protected status
DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER
Revision Date: 10/22/2024

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