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Call Monitoring Jobs in Detroit, MI (NOW HIRING)

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Monitors and evaluates the performance of CSRs and Leads to ensure prompt, knowledgeable and ... Monitors individual, team and call center results to identify and act on both positive and negative ...

FasTemps

Experienced Call Center Representative

Ann Arbor, MI · On-site

$15.75 - $19.50/hr

Strong organizational skills * 1-2 years of call center experience * Working knowledge of MiChart ... Meets or exceeds performance quality standards established through Quality Monitoring Programs

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment ...

University of Michigan

Call Center Representative

Ann Arbor, MI · On-site

$15.75 - $19.50/hr

Monitor and manage Referral Work Queue. * Demonstrate excellent interpersonal and communication ... Strive to meet UMHS call center key performance indicators. * Efficiently perform general office ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Detroit, MI

Call Monitoring information

See Detroit, MI salary details

$10

$17

$24

How much do call monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call monitoring in Detroit, MI is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Detroit, MI?

The most popular types of Call Monitoring jobs in Detroit, MI are:

What are popular job titles related to Call Monitoring jobs in Detroit, MI?

For Call Monitoring jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Detroit, MI look for?

The top searched job categories for Call Monitoring jobs in Detroit, MI are:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Detroit, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,883 per year, or $17.7 per hour.

Call Center Representative (On-Site)

Edcor Data Services LLC

Troy, MI

$15.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and “you pick your shift” part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!


Summary:

Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Receives inbound calls from Edcor’s customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
  • Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
  • Maintains contact center database by entering call log notes and important call information.
  • Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).

Skills/ Qualifications:

  • Customer Focus
  • Effective Communication
  • Effective Listener
  • Problem-Solving

Job Requirements:

  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
  • Ability to remain flexible and adaptable in a fast-paced environment.


Pay / Location:

  • $15.50/hour + quarterly quality bonus, depending on experience
  • In office - Troy, Michigan