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Remote Call Monitoring Jobs in Michigan (NOW HIRING)

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

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Remote Call Monitoring information

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Michigan?

For Remote Call Monitoring jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Call Monitoring jobs in Michigan look for?

The top searched job categories for Remote Call Monitoring jobs in Michigan are:

What cities in Michigan are hiring for Remote Call Monitoring jobs?

Cities in Michigan with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Michigan as of August 2026, with employment types broken down into 81% Full Time, 10% Part Time, 2% Temporary, and 7% Contract. Highlights an 22% In-person, and 78% Remote job distribution.

Remote Donation Call Specialist

Alonja Enterprises LLC

Temperance, MI • On-site, Remote

$13 - $15/hr

Full-time

Posted 22 days ago

Job description


Please read carefully before applying.
We are onboardingindependent contractors to support fundraising efforts fornationally recognized nonprofit organizations.
This opportunityis best suited for individuals who communicate clearly, remaincomposed under pressure, and can follow structured scripts andprocesses consistently.
What the Work Involves
  • Handling inbound and outbound donation-related calls
  • Engaging donors professionally and respectfully
  • Accurately entering pledge and donation information
  • Following compliance and script guidelines
  • Meeting attendance and performance benchmarks

Important Details
  • This is a 1099 independent contractor opportunity
  • Certification attendance and completion is mandatory
  • Startup and technical requirements apply
  • Contractors manage their own schedule and performance
  • Performance expectations must be maintained to continueservicing

Requirements
BasicQualifications
  • High school diploma or GED
  • 6+ months remote customer service OR
  • 1 year on-site experience
  • Strong verbal communication skills
  • Comfortable navigating systems while speaking
  • Dedicated, quiet home workspace

Technical Requirements
  • Windows 11PC (8GB RAM minimum; 16GB recommended)
  • USB headset with noise cancellation
  • Wired high-speed internet (Wi Fi-only not permitted)
  • Dual monitors recommended
  • No MacBooks or Chromebooks

Benefits
Contract pay typically ranges $13-$15/hour depending oncampaign and performance.
Apply only if you are prepared to meet professional standardsand commit fully to certification and onboarding.
Ifyou arededicated, empathetic, and eager to supportimportantcauses, apply now to become a part of ourteam!

Apply