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Remote Call Monitoring Jobs in Michigan (NOW HIRING)

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

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Remote Call Monitoring information

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Michigan? For Remote Call Monitoring jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Michigan look for? The top searched job categories for Remote Call Monitoring jobs in Michigan are:
What cities in Michigan are hiring for Remote Call Monitoring jobs? Cities in Michigan with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Michigan as of June 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Remote Call Agent - Beginner Level

AO Globe Life

Grand Rapids, MI • On-site, Remote

$14.50 - $19/hr

Full-time

Posted 9 days ago

Key responsibilities

  • Manage, mentor, and develop a high-performing sales team, overseeing recruitment, onboarding, and ongoing growth.

  • Partner with team members to establish personal targets, monitor progress, and deliver actionable feedback for success.

  • Identify skill gaps and implement tailored training to elevate team performance and individual potential.

Job description

Elevate Your Career with AO: Unlock Your Unlimited Potential
Are you ready to redefine success and take your career to new heights? AO is looking for passionate professionals to join our dynamic team, where opportunities are endless, and your potential knows no bounds. As a Sales Leader, you will play a vital role in cultivating a high-performance culture, driving results, and empowering your team to excel.
In this impactful leadership role, you'll provide guidance, mentorship, and resources to help sales representatives achieve their goals and grow their careers. Here's how you'll contribute to our success:Key Responsibilities:
  • Inspire and Lead: Manage, mentor, and develop a high-performing sales team, overseeing recruitment, onboarding, and ongoing growth.
  • Set and Achieve Goals: Partner with team members to establish personal targets, monitor progress, and deliver actionable feedback for success.
  • Develop Talent: Identify skill gaps and implement tailored training to elevate team performance and individual potential.
  • Foster Collaboration: Organize workshops, training sessions, and team-building activities to promote teamwork and effectiveness.

At AO, we believe in empowering our team to carve their unique paths to success. With dedicated leaders, a supportive network, and an environment that celebrates growth, you'll thrive both personally and professionally.Why Choose AO?
  • Limitless Growth: Take control of your career trajectory with resources, mentorship, and tools designed to help you succeed.
  • Supportive Leadership: Be part of a team where leaders are invested in your development and committed to your success.
  • Remote Work Flexibility: Enjoy the freedom to work from anywhere, creating a lifestyle that aligns with your goals.
  • Exclusive Incentives: Celebrate your achievements with trips to top destinations like Dubai, Dublin, and Tulum, while connecting with industry leaders.
  • Exciting Rewards: Earn outstanding prizes like Jeep Wranglers, MacBook Pros, and memorable Airbnb getaways for your hard work.
  • Ongoing Development: Access continuous training and development opportunities to stay ahead in your field.
Who We're Seeking:
  • Client-Centric: You're passionate about making a difference through exceptional service and meaningful impact.
  • Inspiring Leader: Your leadership motivates and drives teams to exceed expectations.
  • Strategic Problem-Solver: You turn challenges into opportunities, innovating for team and personal success.
  • Ambitious and Driven: Your determination propels you toward achieving personal and organizational milestones.
Ready to Start Your Journey?
Submit your contact information and updated resume today to take the first step. Interviews will be conducted via Zoom for your convenience and safety.
Join AO and experience a career with no limits, unmatched support, and infinite opportunities for growth.

Apply