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Remote Call Monitoring Jobs in Michigan (NOW HIRING)

Puzzle Healthcare

Nurse Practitioner (NP)

Lansing, MI · Remote

$120K - $180K/yr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

Puzzle Healthcare

Nurse Practitioner

Kalamazoo, MI · Remote

$120K - $180K/yr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

Puzzle Healthcare

Nurse Practitioner (NP)

Grand Blanc, MI · Remote

$60 - $75/hr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

Ford Motor Company

Software Test Engineer

Dearborn, MI · On-site +1

$102K - $204K/yr

... monitoring, providing on call support for production applications. 5. Remote Vehicle telemetry APIs ... call 1-888-336-0660. #LI-DNI #DNP Bachelor's degree or foreign equivalent in Electrical and ...

Convergix Automation

Vice President, Sales

Bridgman, MI · On-site +1

Vice President, Sales Remote, USA We are seeking a driven, results-oriented sales leader to join ... Coach the team to win: pre-call and post-call coaching, deal strategy, negotiation, and executive ...

Kobie Marketing

AI Engineer

Detroit, MI · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

Kobie Marketing

AI Engineer

Detroit, MI · On-site +1

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

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Remote Call Monitoring information

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Michigan? For Remote Call Monitoring jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Michigan look for? The top searched job categories for Remote Call Monitoring jobs in Michigan are:
What cities in Michigan are hiring for Remote Call Monitoring jobs? Cities in Michigan with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you

Outbound Survey Representative

Five Star Solutions

Flint, MI • Remote

$14/hr

Full-time

Posted 7 days ago

New

Job description

We are hiring Healthcare Survey Agents to support our client. In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency response protocols. Strong communication skills, professionalism, and attention to detail are essential for success in this role.
 
 This is a full-time, remote opportunity for residents of the following states:
 
AL, GA, ID, IA, IN, KS, LA, MI, MS,, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Requirements
  • Minimum 1 year of customer service/call center or office experience required
  • Technical savvy able to toggle between multiple browsers & systems using dual monitors
  • Strong verbal and written communication skills
  • Self-motivated, dependable, and able to work independently
  • Must be 18 years of age
  • Must pass a background check in compliance with state and federal laws
  • Previous remote work experience preferred
Responsibilities
  • Make outbound calls to hospitals and healthcare clinics across the U.S.
  • Conduct brief surveys focused on after-hours and emergency response protocols
  • Ask approximately 3 standardized questions per call
  • Accurately document responses during each call using provided systems
  • Maintain a professional and courteous demeanor with healthcare staff
  • Follow call scripts and guidelines to ensure consistency and compliance
  • Handle a high volume of calls while maintaining quality standards
  • Protect confidential information and adhere to company policies
  • Communicate any issues or escalations to supervisors as needed
  • Meet performance and attendance expectations in a remote work environment
Work Schedule & Compensation
  • Hours: Full-time, 40 hours/week
  • Shifts: Monday-Friday 11:00am-7:30pm EST
  • Training: Paid, typically 2 week, Monday-Friday, 10:30 AM -7:00 PM EST
  • Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
  • Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days
Equipment & Work Environment
  • Company-provided equipment for full-time, permanent employees
  • Must have a secure, high-speed internet connection and dedicated workspace
  • Childcare for anyone 4 years of age and younger is required.
$14 - $14 an hour
If you're a good communicator and looking for a steady, full-time work-from-home job, this could be a great fit for you
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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