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Remote Complaints Handling Jobs in Michigan (NOW HIRING)

Roehm

Strategic Account Manager

Detroit, MI · On-site +1

This role manages and insures proper handling of customer complaints and activities. It will ... This role is a remote role, within 2 hours driving distance of Detroit metro area. WHAT YOU WILL DO ...

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Remote Complaints Handling information

What is remote complaints handling?

Remote complaints handling is the process of managing and resolving customer or client complaints from a location outside of a traditional office setting, often from home or another remote location. This role involves communicating with customers via phone, email, chat, or online platforms to address their concerns, provide solutions, and ensure customer satisfaction. Professionals in this field must have strong communication and problem-solving skills, as well as the ability to use technology to track and resolve complaints efficiently. Remote complaints handlers often work for companies in sectors such as retail, finance, healthcare, and telecommunications.

What are some common challenges faced in a remote complaints handling role, and how can they be addressed?

One common challenge in remote complaints handling is ensuring clear and empathetic communication without face-to-face interaction. Building rapport over digital channels requires careful attention to tone and active listening skills. Additionally, remote workers may face difficulties collaborating with other departments to resolve complex cases, so it's important to utilize effective project management and communication tools. Staying organized and proactively seeking feedback can help overcome these hurdles and ensure a positive experience for both customers and colleagues.

What are the key skills and qualifications needed to thrive in remote complaints handling, and why are they important?

To thrive in Remote Complaints Handling, you need strong customer service skills, problem-solving abilities, and a background in conflict resolution, often supported by experience in customer support or a related field. Familiarity with CRM systems, ticketing platforms, and communication tools such as Zendesk or Salesforce is typically required. Excellent written and verbal communication, patience, and emotional intelligence are standout soft skills for this role. These skills ensure customer concerns are resolved efficiently and empathetically, leading to higher satisfaction and brand loyalty in a remote work environment.

What is the difference between Remote Complaints Handling vs Remote Customer Service Representative?

AspectRemote Complaints HandlingRemote Customer Service Representative
CredentialsCustomer service experience, communication skillsCustomer service experience, communication skills
Work EnvironmentHome office, call centers, online platformsHome office, call centers, online platforms
Industry UsageRetail, telecom, finance, techRetail, telecom, finance, tech
Primary FocusResolving complaints, issue escalationHandling inquiries, providing information

Remote Complaints Handling and Remote Customer Service Representatives both require strong communication skills and often work in similar environments. However, complaints handlers focus specifically on resolving customer issues and managing escalations, while customer service reps handle general inquiries and support. Understanding these differences helps employers and job seekers find the right role based on skills and interests.

What are popular job titles related to Remote Complaints Handling jobs in Michigan?

For Remote Complaints Handling jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Complaints Handling jobs in Michigan look for?

The top searched job categories for Remote Complaints Handling jobs in Michigan are:

What cities in Michigan are hiring for Remote Complaints Handling jobs?

Cities in Michigan with the most Remote Complaints Handling job openings:

Remote Complaints Handling jobs near you

Remote Contact Center Telesales Agent

Troy, MI • Remote

EVOLUTE INC
See more jobs at EVOLUTE INCexternal

$14 - $15/hr

Part-time

Medical, Dental, Vision, Life, PTO

Re-posted 20 days ago

Job description

Here are the highlights for the Remote Contact Center Telesales Agent gig:

The Lowdown:

  • Who We Are: Evolute Contact Center is an established contact center with a supportive vibe. We work hard, offer a good base rate plus incentives, and are growing fast!
  • The Job Title: Remote Call Center Telesales Agent.
  • The Pay: $14.00 - $15.00 per hour, depending on experience, plus extra incentive pay based on how well you do.

What You'll Be Doing (Basically, Selling!):

  • You'll be making outbound calls to folks who filled out an online form asking for a free mortgage rate quote.
  • Your main goal is to hit and exceed your sales goals to earn that sweet incentive pay (details on the bonus structure come during training!).
  • You'll use scripts for handling objections but need to be able to think on your feet  too.
  • Keep the customer on the line to transfer them to the mortgage company.
  • Gotta keep good notes in the system.
  • Deal with complaints, doubts, and even upset customers like a pro.

What You Need to Bring:

  • At least 1 year of outbound call center experience, it has to include sales and working in an incentive-based environment.
  • Experience following a sales script.
  • Awesome communication and sales/upselling skills.
  • A solid attendance track record—show up and be dependable!
  • The ability to stay cool and professional, even when people say no.
  • Be good about sticking to break and lunch times.
  • CRITICAL: You MUST live in one of these states: Arizona, Florida, Kentucky, Michigan, North Carolina, South Carolina, Tennessee, or Texas.
  • High speed, hardwired internet (no wifi)
  • Separate, designated work space, free from distractions to do your best work

The Sweet Perks:

  • We send you the equipment you need (after you finish training)
  • GREAT medical, dental, and vision insurance
  • Free Life Insurance and Disability coverage
  • Paid Time Off (starts right away!)
  • Paid holidays

Shift & Start Info:

  • Hours of Operation (ET):
    • Monday - Thursday: 9:30 am - 6:30 pm ET
    • Friday: 9:30 am - 4:00 pm ET
  • Anticipated Start Date: August 17, 2026
  • Training Schedule (First Two Weeks Only): Part-time, Monday - Friday, 10 am - 1 pm ET.

Heads Up! (Important Note):

Evolute Inc will never ask you for money (like to buy equipment) as part of the application process. If someone asks, it's a scam—tell the company!

Apply