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Customer Service Assessment Jobs in Michigan (NOW HIRING)

CGC Home Services

Customer Service Associate

Howell, MI

$13.50 - $18.75/hr

Manage incoming calls to identify, assess, and meet the diverse needs of our customers * Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc * Dispatch ...

Home Depot

Customer Service/Sales

Southfield, MI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Warren, MI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Auburn Hills, MI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Burton, MI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Fenton, MI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Coldwater, MI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Novi, MI

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Lansing, MI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Plymouth, MI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Ludington, MI

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Pontiac, MI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

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All JobsCustomer Service Assessment JobsCustomer Service Assessment Jobs in Michigan

Customer Service Assessment information

What is the difference between Customer Service Assessment vs Customer Service Representative?

AspectCustomer Service AssessmentCustomer Service Representative
Primary FocusEvaluating skills and suitability for customer service rolesHandling customer inquiries and providing support
Required CredentialsAssessment tools, certifications in customer serviceHigh school diploma, customer service training
Work EnvironmentTesting centers, online platformsCall centers, retail, online support
Industry UsageUsed by employers during hiring processDaily job role in customer service

Customer Service Assessment focuses on evaluating candidates' skills for customer service roles, often through tests or assessments. In contrast, Customer Service Representatives are the employees who interact directly with customers. While assessments help identify suitable candidates, representatives perform the actual support tasks in various industries.

What are some common challenges faced in a customer service assessment role and how can I prepare for them?

In a Customer Service Assessment role, you may often encounter the challenge of accurately evaluating diverse customer interactions and determining whether standards are being met. This requires keen attention to detail, objectivity, and strong communication skills to provide constructive feedback. To prepare, familiarize yourself with your organization's customer service guidelines, practice active listening, and work on delivering clear, unbiased assessments. Being adaptable and open to ongoing training will also help you stay current with best practices and ensure consistent evaluations.

What are the key skills and qualifications needed to thrive in customer service assessment, and why are they important?

To excel in Customer Service Assessment, you need a solid understanding of customer service principles, evaluation techniques, and data analysis, often supported by a background in business administration or related fields. Familiarity with customer service software, CRM systems, and survey tools is common, and certifications such as COPC or HDI can be advantageous. Strong communication, analytical thinking, and attention to detail are essential soft skills for providing actionable insights and constructive feedback. These skills ensure accurate assessment of service quality, drive continuous improvement, and enhance overall customer satisfaction.

What is a customer service assessment?

A Customer Service Assessment is a process used by employers to evaluate the skills and abilities of candidates or employees in handling customer interactions. These assessments typically measure communication skills, problem-solving abilities, empathy, patience, and professionalism in various customer service scenarios. The goal is to ensure that individuals can effectively address customer needs, resolve issues, and represent the company positively. Assessments can include situational judgment tests, role-playing exercises, or written exams.
What are popular job titles related to Customer Service Assessment jobs in Michigan? For Customer Service Assessment jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Assessment jobs in Michigan look for? The top searched job categories for Customer Service Assessment jobs in Michigan are:
Customer Service Assessment jobs near you

Customer Service Associate

CGC Home Services

Howell, MI

$13.50 - $18.75/hr

Other

Posted 17 days ago

Job description

We only HIRE the BEST!
Who We Are:
We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field.
Who You Are:
A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m). This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with ServiceTitan is strongly preferred, as this role requires hands-on management of the dispatch board. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.
Key Responsibilities:
Hiring for Second Shift. Hours 11am-8pm with one hour lunch break.

Customer service interaction
  • Manage incoming calls to identify, assess, and meet the diverse needs of our customers
  • Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc
  • Dispatch and schedule
  • Keep accurate records of customer interactions
  • Follow established department procedures, guidelines, and policies
  • Serving our external and internal customers with urgency and grace
Skills and experience we are looking for:
  • Proven customer service experience
  • Strong phone contact handling
  • Booking sales appointments
  • Dispatch experience
  • Communication experience
  • Bilingual (Spanish) is helpful
  • Active listening skills
  • Solid computer/typing skills
  • Familiarity with MS Office
  • A heart to serve a variety of personalities and (potentially difficult) circumstances
  • Ability to multi-task
  • Ability to Prioritize
  • Manage time effectively
  • Willingness to go the extra mile when engaging customers
  • Responsible to close up the office
A "Get It Done" Mentality
  • We will provide quality service along with quality customer experience.
  • Our Call center team is the "Heartbeat" of our operation and serves all departments and customers.   The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Drive a Culture of Accountability amp; Winning
  • Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.
  • Track amp; Dominate Your Scorecard
  • Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities
Mentor amp; Uplift Others Around You
  • Push others to be better. Support our teammates and help create a culture of continuous growth and leading
  • Lifelong Learner amp; Growth-Minded
  • You are always improving and learning from others.
  • You actively seek out mentorship, coaching, and new techniques to sharpen your edge
What We Offer:
Competitive pay structure
Opportunity to directly influence revenue and operations
Career Growth Opportunities- we promote from within!
A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.
Best-in-Class Training amp; Coaching- we invest in your success.
Industry-Leading Products amp; Services
Ready to drive our business to new levels?
If you're a highly competitive, self-driven leader ready to Grow our Water Treatment and Plumbing Service, we want to talk to you.
Apply Now!

Apply