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Call Listener Jobs in Wayne, PA (NOW HIRING)

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How much do call listener jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call listener in Wayne, PA is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Wayne, PA?

For Call Listener jobs in Wayne, PA, the most frequently searched job titles are:

What cities near Wayne, PA are hiring for Call Listener jobs?

Cities near Wayne, PA with the most Call Listener job openings:

Call Listener jobs near you

Call Center Representative - 2nd Shift

Vertical Screen Inc.

Warminster, PA • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

About Us
Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's leading applicant screening firms - but we're not your typical background check company. With our family of companies - Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint - we support some of the biggest names in business, healthcare, education, and government.
We're proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We're a team of kind, collaborative professionals who genuinely care about what we do - and about each other.
Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference - every single day.
Job Description
Support External Applicants | Make a Real Impact
Are you a people-person who enjoys helping others and guiding them through important processes? We're looking for a friendly, professional, and detail-oriented Applicant Services Representative to assist external applicants by phone and email.
In this role, you'll be the first point of contact for individuals seeking information, updates, and guidance. Your ability to listen carefully, communicate clearly, and provide accurate information will make a meaningful difference in their experience.
Why You'll Love This Role:
  • Meaningful work helping applicants navigate important processes
  • Supportive team environment
  • Opportunity to grow your customer service and administrative skills
  • Stable, structured work environment

If you're dependable, compassionate, and thrive in a structured environment where helping others is the priority, we'd love to hear from you!
This is an on-site position located in Warminster, PA. We are seeking the shift of 2pm-10pm. This position pays $16/hr.
Responsibilities
  • Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
  • Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
  • Compose professional emails in a quick and efficient manner
  • Review and evaluate documentation and information needed for the background screening process
  • Communicate with applicants via email and phone regarding their background checks and complete further required research
  • Maintain and document detailed notes in system regarding correspondence with applicants

Required Skills
  • Strong attention to detail
  • Must be able to work in a fast paced, inbound/outbound call center environment
  • Must be able to achieve and maintain high volume production
  • Ability to multitask
  • Ability to efficiently operate and navigate a computer and internal software
  • Excellent verbal and written communication skills
  • Must be proficient in Microsoft Office

Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
  • Medical, dental and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • RushBus scheduled service from Septa Bus Route 22 and Regional Rail
  • Employee referral bonus program
  • Discounts through partnerships & neighborhood business programs

Additional Information
All candidates are subject to a drug test and a background screening.
Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

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