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Call Listener Jobs in York, PA (NOW HIRING)

UPMC Central PA

Rheumatologist

Camp Hill, PA · On-site

$270K - $349K/yr

Call: Minimal call responsibilities with after-hours nurse triage support; shared equally among ... Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence ...

UPMC

Rheumatology job in Camp Hill PA

Camp Hill, PA · On-site

Call: Minimal call responsibilities with after-hours nurse triage support; shared equally among ... Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence ...

UPMC Central PA

Rheumatologist

Camp Hill, PA · On-site

$270K - $349K/yr

Call: Minimal call responsibilities with after-hours nurse triage support; shared equally among ... Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence ...

UPMC

Rheumatology job in Hanover PA

Hanover, PA · On-site

Call: Minimal call responsibilities with after-hours nurse triage support; shared equally among ... Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence ...

UPMC Central PA

Rheumatologist

Hanover, PA · On-site

$263K - $339K/yr

Call: Minimal call responsibilities with after-hours nurse triage support; shared equally among ... Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence ...

UPMC Central PA

Rheumatologist

Hanover, PA · On-site

$263K - $339K/yr

Call: Minimal call responsibilities with after-hours nurse triage support; shared equally among ... Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence ...

STI

Help Desk Analyst - Harrisburg, PA

Harrisburg, PA · On-site

$20.25 - $27.75/hr

... listening to and following instructions. • Create and escalate Remedy trouble tickets to Tier 2 ... Required Skills: • Experience with call tracking and ticketing software • Attentive to details ...

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All JobsCall Listener JobsCall Listener Jobs in York, PA

Call Listener information

See York, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call listener in York, PA is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.94 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in York, PA? For Call Listener jobs in York, PA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in York, PA look for? The top searched job categories for Call Listener jobs in York, PA are:
What cities near York, PA are hiring for Call Listener jobs? Cities near York, PA with the most Call Listener job openings:
Call Listener jobs near you

Call Center RepresentativeCanvasser

Bitner Brothers Construction

Enola, PA • On-site

$14.75 - $18.50/hr

Other

Re-posted 6 days ago

Job description

Job Description

Job Description

Benefits/Perks

  • Competitive Compensation
  • Commission
  • Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING!

Responsibilities

  • Receive inbound calls and place outbound calls
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge

Qualifications

  • Previous experience as a Call Center Representative or in a similar role
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Highly organized with the ability to manage time effectively
  • Able bodied to canvas surrounding areas
  • Personable and compassionate

Apply