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Call Listener Jobs in York, PA (NOW HIRING)

Randstad

Onsite Call Center Representative

Harrisburg, PA · On-site

$18.99 - $19/hr

As a Call Center Representative, you are the voice of the company. You will handle inbound ... Skills: strong active listening, empathy, and professional telephone etiquette. * Reliability: This ...

Campbell's

IDP Call Support Associate

Hanover, PA · Hybrid

$37K - $50K/yr

You'll delivering amazing customer service through active listening, critical thinking, and genuine ... Support independent distributors with order management, settlement, plant closes, call ...

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All JobsCall Listener JobsCall Listener Jobs in York, PA

Call Listener information

See York, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call listener in York, PA is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.94 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in York, PA?

For Call Listener jobs in York, PA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in York, PA look for?

The top searched job categories for Call Listener jobs in York, PA are:

What cities near York, PA are hiring for Call Listener jobs?

Cities near York, PA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in York, PA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,667 per year, or $17.6 per hour.

Onsite Call Center Representative

Randstad

Harrisburg, PA • On-site

$18.99 - $19/hr

Temporary

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Salary: $18.99 - 19.00 per hour + none
Reference: AB_5022150

Are you a professional ready to join a high-performing team? Randstad is looking for dynamic, customer-focused individuals to support our client call center in Harrisburg PA. If you have at least one year of experience and a passion for helping others, we want to hear from you! 

Why You’ll Love Working With Randstad:

  • Competitive Pay: $19.00/hour with weekly pay.

  • Full Benefits Package: Medical, Dental, Vision, and 401k options.

  • Time Off: Paid Holiday Pay and PTO.

  • Stability: A consistent Monday–Friday schedule with a professional, onsite team.

As a Call Center Representative, you are the voice of the company. You will handle inbound inquiries regarding account balances, toll charges, and general updates.Location: Harrisburg, PA (Onsite)

Shift: 9:00 AM – 6:00 PM (No Weekends!)

Key Responsibilities:

  • Exceptional Service: Resolve customer issues efficiently while maintaining a positive tone.

  • Accuracy: Process payments and account updates with high attention to detail.

  • Collaboration: Work alongside a team to meet center goals and document all interactions thoroughly.

  • Tech Savvy: Navigate multiple systems and software simultaneously.

What We’re Looking For:

  • Experience: Minimum 1 year in a call center environment.

  • Education: High School Diploma or equivalent.

  • Skills: strong active listening, empathy, and professional telephone etiquette.

  • Reliability: This is an onsite position (no remote work available) requiring a commitment to the 9am–6pm shift.

Ready to Apply?Experience in Call Center is required, only candidates with experience will be consider for Interview. 

Don’t wait —secure your spot now!

Click "Apply" to schedule your phone interview today!

Text at (717) 904-4665 to learn more.

INDRISKP  salary: $18.99 - $19 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School

Responsibilities

Provide exceptional customer service by addressing inquiries, resolving issues, and processing account-related transactions. You will be responsible for handling inbound calls, documenting customer interactions, and ensuring customer satisfaction. This position will be a onsite at the client location. (No Remote) 


Skills
  • Call Center
  • Active Listening
  • Telephone Etiquette
  • Interpersonal Sensitivity
  • Basic Computer Skills
  • Basic Software Skills
  • Call Center Support
  • Typing Skills
  • Empathy
  • Follow-up
  • Customer support
  • Customer Relations
  • Customer Service
  • Adapting to Change

    • Qualifications
  • Years of experience: 1 year
  • Experience level: Experienced

    • Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
    This posting is open for thirty (30) days.
    Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.

Randstad USA logo

About Randstad USA

Sourced by ZipRecruiter

Our business is supporting business productivity, from matching the right people with great jobs to custom project solutions and consulting. We use innovative technologies and a passion for people to provide you with the best experience possible. We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. We can’t wait to tell you all about it.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Minneapolis, MN, US

View All Randstad USA Jobs