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Call Listener Jobs in Lancaster, PA (NOW HIRING)

Ciocca Management Company Inc

Sales - Ford

Red Lion, PA · On-site

$100K/yr

Are you a career minded individual in search of a workplace to call home? At Ciocca Ford of Red ... listening and communication skills Attention to detail Valid driver's license and clean driving ...

Ciocca Management Company Inc

Sales - Ford

Red Lion, PA · On-site

$100K/yr

Are you a career minded individual in search of a workplace to call home? At Ciocca Ford of Red ... listening and communication skills Attention to detail Valid driver's license and clean driving ...

Ciocca BMW

Automotive Sales - Chevrolet

Red Lion, PA · On-site

$100K/yr

Are you a career minded individual in search of a workplace to call home? At Ciocca Chevrolet of ... listening and communication skills • Attention to detail • Valid driver's license and clean ...

Ciocca Automotive Careers

Automotive Sales Manager

York, PA · On-site

$110K - $140K/yr

Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you ... listening carefully to their responses * Perform high-quality, professional, and knowledgeable ...

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All JobsCall Listener JobsCall Listener Jobs in Lancaster, PA

Call Listener information

See Lancaster, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call listener in Lancaster, PA is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Lancaster, PA? For Call Listener jobs in Lancaster, PA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Lancaster, PA look for? The top searched job categories for Call Listener jobs in Lancaster, PA are:
What cities near Lancaster, PA are hiring for Call Listener jobs? Cities near Lancaster, PA with the most Call Listener job openings:
Call Listener jobs near you

Family Physician- Community Health Center

WellSpan Health

York, PA

Full-time

Retirement

Re-posted 13 days ago

WellSpan Health rating

7.6

Company rating: 7.6 out of 10

Based on 303 frontline employees who took The Breakroom Quiz

188th of 887 rated healthcare providers

Job description

WellSpan Health, a not-for-profit, community-based health care system in central Pennsylvania is seeking a Family Physician to join the team of providers at our Community Health Center in York.  We are looking for someone who shares our goals of providing high quality, culturally sensitive care to the underserved.

WellSpan Primary Care practices now utilize DAX - Dragon Ambient eXperience. DAX is an artificial intelligence scribe that ambiently listens to the patient visit and generates a clinical note in the EPIC electronic health record for the provider.

Position Highlights:

  • Join 9 other providers offering family medicine and pediatric care to the underserved population in the city of York
  • Full time, outpatient position - 35 hours a week of direct patient care
  • Call schedule is 1:9 and all calls are triaged by our nurse call center
  • We offer MAT of Suboxone, transgender care/hormone replacement and HIV meds
  • Practice augmented by full-time Spanish interpreters as well as virtual access to interpretation services, access to Social Work and Community Health Worker and educational pharmacist.

Our Commitment to You:

  • $70K Signing Bonus and $100K Educational Loan Repayment
  • Physician-Designed Compensation Model, no productivity measures
  • Full Relocation and Retirement Savings Plans
  • $5,500 CME Allowance, Malpractice Coverage Including Tail

About the Community:

Conveniently situated within a short drive of major cities like Philadelphia, Baltimore and Washington, D.C., WellSpan's service area is made up of a diverse mix of welcoming communities that you will love to call home. Central Pennsylvania offers an idyllic blend of unique cities and towns including Lancaster, York, Gettysburg, Lebanon, Chambersburg and Waynesboro.

Practice website
About WellSpan
Explore York Pennsylvania
 

For Confidential Consideration Contact:
Cris Williams, Physician Recruiter
WellSpan 717-812-4487 Office
cwilliams9@wellspan.org
www.wellspan.org

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