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Call Listener Jobs in Scranton, PA (NOW HIRING)

Support Services Group

Quality Manager

Kingston, PA · On-site

Listen to and review call center agent conversations with our customers to evaluate performance and ensure policies, positioning, and all standard operating procedures are followed * Track acute and ...

Olympia Chimney Supply

Customer Partner

Scranton, PA · On-site

$15.75 - $21.50/hr

Three+ years' Customer Service experience including one + year in a call center required; strong phone contact handling and active listening skills * Excellent verbal and written communication skills

Olympia Chimney Supply

Customer Partner

Scranton, PA · Remote

$16.50 - $22.25/hr

Three+ years' Customer Service experience including one + year in a call center required; strong phone contact handling and active listening skills * Excellent verbal and written communication skills

Olympia Chimney & Venting

Customer Partner

Scranton, PA · On-site

$15.75 - $21.50/hr

Three+ years' customer service experience including one + year in a call center required; strong phone contact handling and active listening skills * Excellent verbal and written communication skills

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Call Listener information

See Scranton, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Scranton, PA is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Scranton, PA? For Call Listener jobs in Scranton, PA, the most frequently searched job titles are:
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What cities near Scranton, PA are hiring for Call Listener jobs? Cities near Scranton, PA with the most Call Listener job openings:
Call Listener jobs near you

Customer Service Representative Call Center

Equus

Olyphant, PA • On-site

$14 - $18/hr

Other

Posted 25 days ago

Job description

- Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information. - Determines eligibility by comparing client information to established guidelines - Schedules clients for Employment and Training Program Orientations available locally to their area of residence - Refers clients to third party workforce services providers - Informs clients by explaining procedures; answering questions; providing information - Maintains an accurate written record of the transaction following established guidelines - Maintains communication equipment by reporting problems - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures - Updates job knowledge by studying new programs that become available; participating in employment and training discussions - Other duties as assigned

Qualifications:
Qualifications

Education - HS Graduate or GED required, some college or undergraduate degree is a plus - 6 months or more experience in customer service, preferably in a Call Center environment, required - Workforce or other Human Services experience is a plus Qualifications - Strong written and Verbal Communication skills; Phone Skills ; Listening ; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multi-tasking Travel Requirements - Minimal Travel Work Environment And Physical Demands - Must be able to sit or stand for long periods of time. - 80% of the day will be spent sitting or standing while talking on the phone

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

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