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Call Listener Jobs in Scranton, PA (NOW HIRING)

Traditional Home Care

Personal Care Aide

Old Forge, PA · On-site

At Traditional Home Care we listen, respect, and value your hard work. Apply Now! Or please call 570-507-9420 Equal Employment Opportunity Traditional Home Care provides equal employment opportunity ...

Traditional Home Care

Personal Care Aide

Scranton, PA · On-site

$12.50 - $16.75/hr

At Traditional Home Care we listen, respect, and value your hard work. Apply Now! Or please call 570-507-9420 Equal Employment Opportunity Traditional Home Care provides equal employment opportunity ...

Wayward Medical

Travel RN: L&D

Honesdale, PA · On-site

Need career advice, assignment updates, or someone to listen to your wild on-the-job stories? Call us. Text us. Heck, send us a meme at 2 a.m. We're here for it. * Paperwork? Consider It Handled. We ...

New

Wayward Medical

Travel RN: Med/Surg

Honesdale, PA · On-site

$1.9K - $2.6K/wk

Need career advice, assignment updates, or someone to listen to your wild on-the-job stories? Call us. Text us. Heck, send us a meme at 2 a.m. We're here for it. * Paperwork? Consider It Handled. We ...

New

Traditional Home Care

Personal Care Aide

Hawley, PA · On-site

$12 - $16.25/hr

At Traditional Home Care we listen, respect, and value your hard work. Apply Now! Or please call 570-507-9423 ext. 381 Equal Employment Opportunity Traditional Home Care provides equal employment ...

Traditional Home Care

Personal Care Aides

Montrose, PA · On-site

$16/hr

At Traditional Home Care we listen, respect, and value your hard work. Apply now or call 570-432-3075 Monday - Friday 9am - 4pm to sign up for this rewarding opportunity! Office Location: 16501 PA ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Scranton, PA

Call Listener information

See Scranton, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call listener in Scranton, PA is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Scranton, PA? For Call Listener jobs in Scranton, PA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Scranton, PA look for? The top searched job categories for Call Listener jobs in Scranton, PA are:
What cities near Scranton, PA are hiring for Call Listener jobs? Cities near Scranton, PA with the most Call Listener job openings:
Call Listener jobs near you

Market Sales Manager of Medical Equipment

Rotech Healthcare Inc.

Scranton, PA

$85K - $115K/yr

Full-time

Posted 24 days ago

Job description

Overview

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.


Responsibilities

Market Sales Manager – Lead and Grow Your Market
Lead with purpose. Coach in the field. Drive growth that changes lives.
We are seeking a Market Sales Manager (MSM) to lead and develop a high-performing team of Account Executives and Hospital Liaisons. This hands-on role involves coaching in the field, optimizing territory strategy, and driving measurable growth across Rotech’s core product lines (O₂, PAP, NIV, NPWT/AWD). The MSM reports to the Executive Sales Director and is responsible for mentoring sales professionals and ensuring strong market performance. This position pays between $85k/yr. - $115k/yr. depending on related experience and State hired in with a bonus opportunity.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

  • Lead from the front: Engage directly in field rides, coaching sessions, and account visits weekly.
  • Develop and mentor Account Executives and Hospital Liaisons to achieve and exceed performance targets.
  • Execute the sales strategy through disciplined weekly huddles, field coaching, and call planner reviews.
  • Monitor performance metrics including goal attainment, clinical sales programs, CRM, Motus adherence, promotional expense limits, and timely expense reporting.
  • Optimize territories, routes, and call planners for efficient coverage and maximum growth potential.
  • Collaborate cross-functionally with Operations, Clinical, and Business Development to remove barriers and accelerate performance.
  • Recruit, interview, and onboard new sales talent, ensuring the right fit for each market.
  • Conduct Quarterly Business Reviews with data-driven insights and actionable coaching plans.
  • Uphold Rotech’s culture of accountability, excellence, and patient-centered growth.
  • Perform other assigned duties.

Travel:

  • Travel up to 50%

Qualifications

Employment is contingent on

  • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
  • Drug screen (when applicable for the position)
  • Compliance with healthcare facility credentialing process (when applicable for the position)
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

  • High school diploma or GED equivalent, required.

Preferred Education and/or Experience

  • Healthcare sales experience (HME/DME/respiratory preferred).
  • Leadership skills with performance management background.
  • Passion for patient-centered solutions.
  • Proven ability to grow referral networks.
  • Medical terminology, preferred.
  • One year of related work experience, preferred.

Skills and Competencies

  • Effectively communicate in English; both oral and written.
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual).
  • Maintain confidentiality, discretion and caution when handling sensitive information.
  • Multi-task along with attention to detail.
  • Self-motivation, organized, time-management and deductive problem-solving skills.
  • Work independently and as part of a team.

Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

  • Lift and carry office equipment at times.
  • Requires sitting, walking, standing, talking and listening.
  • Requires close vision to small print on computer and/or tablet and paperwork.