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Call Listener Jobs in Philadelphia, PA (NOW HIRING)

SNI USA Inc

Call Center Rep

Florence, NJ · On-site

$18 - $19/hr

Position Summary The Call Center Representative handles a large volume of inbound and outbound ... Adept listening skills * Excellent oral and written communication skills Must Be Bilingual ...

New

Mid Atlantic Retina

Call Center- Inbound

Marlton, NJ · On-site

$19 - $20/hr

Take patient inquires and forward to appropriate office for a call back.Obtaining patient ... Listening to verbal communication using a headset and processing the information while entering the ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Effective verbal expression combined with excellent active listening skills. * Demonstrated skills ...

New

SanMar-Internal

Will Call

Robbinsville, NJ · On-site

$19.50/hr

A Will Call Associate must be able to listen to our customers; consistently meet and exceed their needs and expectations. Research, locate and load customer orders at a fast and accurate pace.

SanMar

Will Call

Robbinsville, NJ · On-site

$19.50/hr

A Will Call Associate must be able to listen to our customers; consistently meet and exceed their needs and expectations. Research, locate and load customer orders at a fast and accurate pace.

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All JobsCall Listener JobsCall Listener Jobs in Philadelphia, PA

Call Listener information

See Philadelphia, PA salary details

$10

$18

$25

How much do call listener jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call listener in Philadelphia, PA is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Philadelphia, PA? For Call Listener jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Philadelphia, PA look for? The top searched job categories for Call Listener jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Call Listener jobs? Cities near Philadelphia, PA with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Philadelphia, PA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,595 per year, or $18.1 per hour.

Call Center Representative

KS insurance group

Evesham, NJ • On-site

$45K - $74K/yr

Other

Re-posted 21 days ago

Job description

Call Center Representative


We are expanding and hiring 2 motivated Call Center Representatives to handle inbound calls from customers already interested in our products and services.
This is a sales-focused customer service role, where your job is to confidently guide callers through the purchase process and help them choose the best solution for their needs.

No cold calling. No outbound dialing.

What You’ll Be Doing

  • Answer inbound calls only from warm, interested customers

  • Provide clear, professional information about our products and services

  • Walk customers step-by-step through the purchasing process

  • Ask the right questions to identify needs and recommend solutions

  • Close sales while delivering excellent customer experience

  • Accurately document customer interactions and orders

What We’re Looking For

  • Strong communication and listening skills

  • Comfortable selling while servicing customers

  • Confident, friendly, and professional phone presence

  • Ability to follow scripts while sounding natural and conversational

  • Coachable, reliable, and goal-oriented

  • Prior customer service or sales experience is a plus (but not required)

Why This Role Is a Great Opportunity

  • Inbound calls only – no cold calling

  • Warm leads who are already interested

  • Structured training and clear sales process

  • Stable, full-time position

  • Opportunity to earn based on performance

  • Supportive team environment

Schedule

  • Full-time position

  • Set schedule (details provided during interview)

How to Apply

Apply today if you enjoy helping people and closing deals.
We are actively interviewing and hiring immediately.