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Call Listener Jobs in Erie, PA (NOW HIRING)

LIFE NWPA

Patient Navigator - Temporary Assignment

Erie, PA · On-site

$19.50 - $26.50/hr

Accurately update scheduling systems, databases, and call documentation. * Communicate ... Clear communicator who listens carefully and explains information thoughtfully. * Patient and ...

Sarah Reed Senior Living

CNA

Erie, PA · On-site

$17.87 - $21.97/hr

Check vital signs, weights, and answers call bells promptly. * Every 2 hours, toilet residents ... Stands, walks, listens, uses hands, pushes, and pulls, reaches most of the day. * Lifts up to 25 ...

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All JobsCall Listener JobsCall Listener Jobs in Erie, PA

Call Listener information

See Erie, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call listener in Erie, PA is $17.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Erie, PA?

For Call Listener jobs in Erie, PA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Erie, PA look for?

The top searched job categories for Call Listener jobs in Erie, PA are:

What cities near Erie, PA are hiring for Call Listener jobs?

Cities near Erie, PA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Erie, PA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 70% Full Time, 23% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,096 per year, or $17.4 per hour.

Remote Customer Service Representatives - Prescription Savings Programs

NexRep

Erie, PA • On-site

$15/hr

Contractor

Medical, Dental

Posted 2 days ago

New

Job description

Where Customer Service Meets Compassion

Make a meaningful difference for people navigating the cost of their prescription medications and the process of accessing available assistance.

In this remote opportunity, you’ll be a trusted resource for individuals seeking support through prescription savings and assistance programs, answering questions, explaining the enrollment process, and helping them understand their available options.

If you’re a compassionate, detail-oriented problem solver who takes pride in providing exceptional service and helping people feel supported, this may be just what you’re looking for.

This remote, flexible opportunity pays independent contractors $15 per hour.

What You’ll Be Doing

  • Handling incoming and outgoing phone calls, responding to customer questions, and explaining program requirements
  • Obtaining patient financial records and other required documentation, verifying insurance benefits, and reviewing patient records and established guidelines to determine eligibility for assistance programs
  • Processing orders for specialty medications, including obtaining and documenting the required authorizations
  • Handling all customer interactions with compassion and professionalism, including those with upset or frustrated callers
  • Documenting and escalating complex adverse events or product quality complaints according to detailed client and program guidelines
  • Ensuring compliance with established processes, procedures, and regulations concerning medication ordering, medication distribution, and communication protocols

About You

At least one year of experience in a call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this client, it’s also essential to have:

  • Strong written and verbal communication skills to clearly and effectively explain information to customers
  • Great active listening skills, and the ability to ask probing questions as needed 
  • Strong analytical and problem-solving skills
  • Excellent attention to detail
  • Computer proficiency to navigate multiple programs and databases while assisting customers 
  • The ability to consistently deliver compassionate, high-quality customer service in a fast-paced, high-volume environment
  • Effective de-escalation skills when handling difficult calls

Your Home Office Environment

Because NexRep Marketplace contractors perform services remotely and independently, you’ll need a quiet, dedicated workspace, along with:

  • Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
  • A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
  • At least 8GB of RAM, with at least 4GB available for use
  • A processor capable of reliably running all required software and programs simultaneously
  • Up-to-date antivirus software
  • Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • A USB noise-cancelling headset
  • A webcam for your Certification experience
  • A smart phone to facilitate dual-factor authentication 

Where NexRep Contracts

NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.

Flexible Schedule

As a Customer Service Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t, within the client’s hours of operation.

Hours of operation are Monday through Friday, 8:00 AM to 8:00 PM ET.

Please note that this third-party client requires that each independent contractor services a minimum of 20 hours per week. If you’d prefer to service fewer than 20 hours per week as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace. 

Pay and Perks

This customer service opportunity pays independent contractors $15 per hour.

Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.

You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:

  • Access to program experts who are available to meet with you upon request
  • Free certification to provide you with the information you need to be successful as a Customer Service Representative. Certification runs for 10 days, Monday-Friday, from 10:00 AM – 6:30 PM ET
  • Opportunity to earn up to $300 in certification incentives in your first month of servicing by reaching the milestones below: 
    • Completing certification and servicing at least 10 hours in Week 1: $50
    • Servicing at least 15 hours in Week 2: $50
    • Servicing at least 30 hours per week in Weeks 3 and 4: $200
  • The freedom and flexibility to choose your own schedule, within the client’s hours of operation
  • The chance to achieve better work-life balance

You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.

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