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Call Listener Jobs in Pittsburgh, PA (NOW HIRING)

Life Remembered

Contact Center Agent

Jeannette, PA

$17/hr

This is more than just a call center job. You'll be the first point of contact for families who ... Have strong communication and listening skills * Be comfortable using computers and learning new ...

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Call Listener information

See Pittsburgh, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for call listener in Pittsburgh, PA is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.65 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Pittsburgh, PA?

For Call Listener jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Pittsburgh, PA look for?

The top searched job categories for Call Listener jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Call Listener jobs?

Cities near Pittsburgh, PA with the most Call Listener job openings:

Call Listener jobs near you

Call Center

Air Star Trans & Limousine Service Inc.

West Mifflin, PA • On-site

$15/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday

Job description

Pay: $15.00 per hour

Job description:

Customer Support Specialist

Air Star Transportation is Growing Fast and we are currently seeking Customer Support Specialists to join our team in our Call Center Team Members ON-SITE at hour West Mifflin, Pa headquarters. The Customer Support Specialist acts as friendly liaison between our company and our current clients. The right candidate will be flexible, dependable, positive, and hard-working. We are looking for entry level and experienced candidates who will GROW with us.

Daily Responsibilities:

  • Answer calls and provide support to questions and concerns
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identify client needs, clarify information, research every issue and providing solutions
  • De-escalate situations involving dissatisfied clients
  • Build sustainable relationships and engage customers by taking the extra mile
  • Utilize technology, software, and tools appropriately
  • Able to multi-task, set priorities and manage time effectively
  • Able to weekends and holidays, as needed
  • Other duties as assigned

Requirements (Knowledge and Skills):
Knowledge:

  • A high school diploma
  • Previous experience in a customer support role, preferred but not necessary
  • Strong sense of customer focus and being able to adapt to different personality types

Skills:

  • Strong phone and verbal communication skills
  • Strong active listening skills
  • A polite, upbeat, positive, and professional demeanor

Hours

Daylight hours that would include rotating weekends.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Shift:

  • Day shift
  • Rotating shift

Application Question(s):

  • Do you have call center experience? If so how many years?
  • Do you understand this job ON-SITE and NOT REMOTE?
  • Do you understand this job requires rotating weekends?

Work Location: In person

Apply