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Call Listener Jobs in Wayne, PA (NOW HIRING)

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Effective verbal expression combined with excellent active listening skills. * Demonstrated skills ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Effective verbal expression combined with excellent active listening skills. * Demonstrated skills ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Effective verbal expression combined with excellent active listening skills. * Demonstrated skills ...

Vybe Urgent Care

Call Center Specialist

Philadelphia, PA · On-site

$17 - $21.25/hr

That's because our on-site Call Center Specialists are an integral part of the vybe urgent care ... Strong phone skills, including active listening while researching the patient's account

Vybe Urgent Care

Call Center Specialist

Philadelphia, PA · On-site

$16.75 - $21/hr

That's because our on-site Call Center Specialists are an integral part of the vybe urgent care ... Strong phone skills, including active listening while researching the patient's account

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All JobsCall Listener JobsCall Listener Jobs in Wayne, PA

Call Listener information

See Wayne, PA salary details

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How much do call listener jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call listener in Wayne, PA is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Wayne, PA?

For Call Listener jobs in Wayne, PA, the most frequently searched job titles are:

What cities near Wayne, PA are hiring for Call Listener jobs?

Cities near Wayne, PA with the most Call Listener job openings:

Call Listener jobs near you

Call Center Agent

Portnoff

King Of Prussia, PA • On-site

$14.75 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Established in 1989, Portnoff Law Associates, Ltd. is a law firm that limits its practice to the collection of unpaid real estate taxes and municipal utility fees. PLA now represents more than 200 municipal clients throughout Pennsylvania, with offices in King of Prussia, Allentown, and Aliquippa.
PLA is on the lookout for dynamic candidates who are fueled by a passion for excellence and excel in both verbal and written communication. Joining the PLA family means becoming part of a vibrant team dedicated to serving municipal clients with distinction. The warm and welcoming work environment at PLA has fostered lasting relationships, with many employees celebrating over a decade of success and advancement into leadership roles. PLA provides a supportive work-life balance atmosphere.
The primary location for PLA employment is our corporate King of Prussia main office with safe and free parking. The location is conveniently situated near Routes 76 and 202 with easy access to public transportation. But wait, there's more! PLA offers competitive employment packages complete with benefits that even include free access to our fitness facility. Get ready to embark on a rewarding journey with PLA!
The Call Center Agent is the primary point of contact for property owners in connection with the collection of delinquent municipal taxes and fees. The Call Center Agent responds to inbound telephone calls and voicemail messages, provides callers with details concerning unpaid claim(s), negotiates payment terms and screens callers for hardship consideration. 

Essential Duties and Responsibilities

  • Maintain an ongoing understanding of, and consistently comply with, the rules and regulations associated with the Fair Debt Collections Practices Act (FDCPA), the Municipal Claims and Tax Liens Act (MCTLA) and PLA processes and procedures.
  • Respond to a high volume of inbound telephone calls and/or website inquiries pursuant to PLA operating procedures and directives. 
  • Return voicemail messages to property owners in accordance with PLA operating procedures and directives.
  • Evaluate file status and respond quickly and appropriately to call inquiry.
  • Effectively negotiate payment arrangements consistent with client and PLA parameters. Accurately calculate payment amounts and record instructions for payment allocation. Create payment plan modules and diary/rediary file(s) with the appropriate action plan code(s). 
  • Screen callers and evaluate eligibility for hardship consideration. Prepare applications as directed or as needed.
  • Document accurate and comprehensive call summaries and diary/rediary file(s) with appropriate action plan code(s). 
  • Communicate with legal staff, Account Managers and/or other departments as needed. 
  • De-escalate dissatisfied callers. Resolve complaints. Redirect callers to the appropriate individual when needed.
  • Satisfy established key performance indicators (KPI). 
  • Attendance in the office as scheduled or when needed. 
  • Other duties as assigned.

Qualifications:

  • Confident and clear telephone speaking voice.
  • Effective verbal expression combined with excellent active listening skills.
  • Demonstrated skills of poise, empathy, diplomacy, and tact.
  • Ability to work with and synthesize information from multiple sources.
  • Capable of rapidly analyzing and delivering concise, accurate summaries of discussions.
  • Skilled in building relationships and working effectively with individuals at all levels, both within and outside the organization.
  • MS Office Proficiency
  • Dependable, with strong work ethic and personal integrity
  • One-three years of experience successfully managing collection claims subject to the FDCPA and the FCEUA
  • Fluent in Spanish a Plus (pay a premium rate)
Education and/or Experience
  • High School Diploma or equivalency.
  • One-three years’ experience successfully managing collection claims subject to the FDCPA and the FCEUA preferred. 
Compensation and Benefits:
  • Commensurate with experience 
  • Health Reimbursement Arrangement (Full-time employees) 
  • Dental and Vision Coverage (Full-time employees)
  • 401(k) Retirement Investment Plan with Employer Match
  • Paid Time Off & Holidays (Full-time employees) 
  • Section 125 Flexible Spending Account 
  • Portable Colonial Supplemental Life and STD/LTD Insurance Options
  • Employee Assistance Program
  • Free Fitness Facility

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