ZipRecruiter

Log In

1

Call Listener Jobs in Rio Rancho, NM (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

NM · On-site

$17/hr

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

AMBA

Inside Sales Insurance Specialist

Rio Rancho, NM · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Albuquerque, NM · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Rio Rancho, NM · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Albuquerque, NM · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Albuquerque, NM · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Albuquerque, NM · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Rio Rancho, NM · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Albuquerque, NM · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

Wing Assistant

Sales Enablement Trainer

Albuquerque, NM

$29K - $35K/yr

A/B test sales emails, call openers, demo pitches, and tactics like personalized video - keep the ... Listen Diagnose Build Intervene. * You hear the calls, name the specific problem, build the fix the ...

Wing Assistant

Sales Enablement Trainer

Albuquerque, NM · Remote

$29K - $35K/yr

A/B test sales emails, call openers, demo pitches, and tactics like personalized video -- keep the ... Listen → Diagnose → Build → Intervene. * You hear the calls, name the specific problem, build ...

previous pagenext page

Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Rio Rancho, NM

Call Listener information

See Rio Rancho, NM salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Rio Rancho, NM is $16.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Rio Rancho, NM? For Call Listener jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Rio Rancho, NM look for? The top searched job categories for Call Listener jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Call Listener jobs? Cities near Rio Rancho, NM with the most Call Listener job openings:
Call Listener jobs near you

Advocate for Hospice Patients by making Check-in Phone Calls

VITAS Healthcare

Albuquerque, NM • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

VITAS Healthcare rating

6.9

Company rating: 6.9 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

48th of 239 rated social care providers

Job description

Make a Difference from Anywhere—Become a Proactive Caller Volunteer with VITAS

Do you enjoy meaningful conversations and want to make a positive impact? VITAS is seeking compassionate individuals to serve as Proactive Caller Volunteers, offering support and companionship to hospice patients and their families.

As a volunteer, you'll make "check-in" calls to patients and their loved ones—providing a listening ear, ensuring they have needed supplies, and identifying any service concerns. You can volunteer from home, your dorm, or our local VITAS office.

Flexible remote opportunity

Free training and support provided

Meaningful way to enhance your resume and career experience

Join us in making a difference—one call at a time. Learn more about VITAS: www.vitas.com/volunteer

What VITAS Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

VITAS Healthcare logo

About VITAS Healthcare

Sourced by ZipRecruiter

VITAS Healthcare, located in Miami, FL, US, is a pioneer in the American healthcare industry, specifically within the realm of hospice care and palliative services. The company began its operations in 1978 under the visionaries Hugh Westbrook and Esther Colliflower,both social workers, who identified the need for compassionate end-of-life care. Recognizing the dire need to fill the void in hospice care, they established VITAS Healthcare with the mission to provide patients experiencing end-of-life stages with high-quality care, demonstrating respect for every individual's decisions and maintaining a supportive environment for both the patients and their loved ones. A noteworthy achievement of VITAS is that it was the first organization to have its hospice program licensed in Florida prompting a nationwide shift in the way end-of-life care services were handled.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

Year founded

1978

View All VITAS Healthcare Jobs

Apply