ZipRecruiter

Log In

1

Call Listener Jobs in Hanover, PA (NOW HIRING)

Ciocca Management Company Inc

Sales - Ford

Red Lion, PA · On-site

$100K/yr

Are you a career minded individual in search of a workplace to call home? At Ciocca Ford of Red ... listening and communication skills Attention to detail Valid driver's license and clean driving ...

Ciocca BMW

Automotive Sales - Chevrolet

Red Lion, PA · On-site

$100K/yr

Are you a career minded individual in search of a workplace to call home? At Ciocca Chevrolet of ... listening and communication skills • Attention to detail • Valid driver's license and clean ...

Ciocca Automotive Careers

Automotive Sales Manager

York, PA · On-site

$110K - $140K/yr

Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you ... listening carefully to their responses * Perform high-quality, professional, and knowledgeable ...

Ciocca BMW

Sales Consultant - CDJR of Hanover

Hanover, PA · On-site

$100K/yr

Are you a career minded individual in search of a workplace to call home? At Ciocca CDJR of Hanover ... listening and communication skills • Attention to detail • Valid driver's license and clean ...

previous pagenext page

Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Hanover, PA

Call Listener information

See Hanover, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call listener in Hanover, PA is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Hanover, PA? For Call Listener jobs in Hanover, PA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Hanover, PA look for? The top searched job categories for Call Listener jobs in Hanover, PA are:
What cities near Hanover, PA are hiring for Call Listener jobs? Cities near Hanover, PA with the most Call Listener job openings:
Call Listener jobs near you

Automotive Sales - Subaru of York

Ciocca Management Company Inc

York, PA • On-site

$100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Description

We have immediate openings for energetic, enthusiastic and highly motivated salespeople to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Subaru of York, you'll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!


Qualifications and Job Requirements:

Be self-motivated, positive, driven, and helpful

Prior experience is a plus, but we will train the right individual

Effective listening and communication skills

Attention to detail

Valid driver's license and clean driving record


Responsibilities:

Greet and guide clients through their purchase experience

Assist clients in identifying the right vehicle for them

Conduct product presentations and demonstration drives

Build and maintain relationships with new and existing clients


What we offer:

Competitive compensation; industry leading pay plans with income potential up to $100,000 or more

PTO and holidays

The top insurance program in the industry including medical, dental, prescription and vision

Employee pricing on vehicle purchases, parts, service / repair and car wash

401(K) retirement plan with company matching

Advancement opportunity with the Ciocca Automotive Family - we promote from within!


At Ciocca Subaru of York, our team members enjoy a supportive and collaborative work environment. Don't miss out on this exciting opportunity to grow your career! Apply now!


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Apply